5/5
TrustpilotExcellent service received from portico lettings
Excellent service received from Charlene Garcia Marin during renewal of my tenancy agreement. She was able to utilise all information for negotiations.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,169 reviews across 2 platforms
12 Hartlepool Court, London, E16 2RL
Portico's office in London, at 12 Hartlepool Court, is rated 4.2 out of 5 across 1,169 reviews on two platforms, including 62 Google reviews rated 4.3.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCharlene Garcia Marin @ Portico
An absolute pleasure to deal with, a real asset to Portico, would recommend Portico on the strength of her professionalism and expertise.
5/5
TrustpilotRenting out my property
Renting out my property with the Hammersmith office and they are brilliant really efficient and a pleasure to work with!
5/5
TrustpilotDealt with two amazing Portico ladies
Dealt with two amazing ladies, Grazyna and Alex, from their accounts and paralegal. Very professional, knowledgeable and welcoming. Recommend them :)
4/5
Trustpiloteffective response to maintenance issues
Portico resolved the maintenance issues we flagged after moving in - including a new washing machine and fixing up the garden.
5/5
TrustpilotVery easy company to work with
Very easy company to work with, Kuma in accounts is always on hand to help and very friendly, cannot recommend more.
1/5
TrustpilotPortico are shocking
Awful service to tenants. They ignore and lie. Finally moving out and they are now illegally withholding my deposit! Avoid.
5/5
TrustpilotCharlene in renewals.
Charlene in renewals is the most friendly professional person I have met, I would recommend her to my family and friends.
5/5
TrustpilotTop Service
Excellent service from a very professional Erick Dos Santos.
5/5
TrustpilotGood service
Good service , prompt response ,polite and efficient . Very happy with support from Simone 😊😊
5/5
Trustpilotvery helpful and so clear when telling…
very helpful and so clear when telling you what will happen, i would recommend you to anyone i know.
4/5
TrustpilotVery efficient
Grace, in the accounts department has always been very helpful and efficient with rent payments, statements and contract set up.
5/5
TrustpilotTrustful
Made a payment by error and was contacted by Kurmanjan straight away. The refund processed immediately, super fast service! Thanks
5/5
TrustpilotHelene at accounts is always helpful…
Helene at accounts is always helpful and any queries or requests for copy rent statements are dealt with very quickly!
5/5
TrustpilotProfessional service from a committed team
Professional service from a committed and dedicated team. Communication was excellent throughout. A very pleasant experience - productive but not pushy.
5/5
TrustpilotGreat Experience
Great, simple and easy from start to finish. Always available when I called. Easy process.
5/5
TrustpilotExcellent service from Sean
Been dealing with Sean for many years and delighted with the service and performance. Well done
5/5
TrustpilotBrilliant service
Brilliant service, friendly and helpful. Alex and Grazyna are super efficient and would recommend to anyone.
5/5
Trustpilothighly recommend
First time using Portico and absolutely delighted with their service. I would highly recommend to anyone.
5/5
TrustpilotExcellent service
I've had the best experience I could have thanks to the helpful workers. Excellent customer care!
5/5
TrustpilotGreat service
Agent replied · 25 February 2026
Dear Hugh We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotThe service I received from Portico has…
The service I received from Portico has been outstanding especially from Kurmanjan. She has always been helpful and efficient.
5/5
Trustpilot5 star service
Can’t thank you enough Charlene for making my renewal stress free highly recommend you extremely professional service thanks again
5/5
Trustpilotvery good customer service
very good customer service, very friendly, also always there when i need them! so so happy with this company!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Portico London
How many reviews does Portico London have?
Portico's London office has 1,169 reviews across two platforms: 62 on Google, 1,107 on Trustpilot (across the whole business).
What is Portico London's rating?
Portico London is rated 4.2 out of 5 across all 1,169 reviews, and 4.3 out of 5 on Google from 62 reviews.
Where is Portico's London office?
Portico London, 12 Hartlepool Court, London, E16 2RL.
