5/5
TrustpilotPortico are a really professional agent…
Portico are a really professional agent who knows their market well and provide an excellent experience for their clients.
Trusted Agent profile
Portico reviews
★★★★★
1,169 reviews across 2 platforms
12 Hartlepool Court, London E16 2RL
Portico's London office at 12 Hartlepool Court is rated 4.2 out of 5 across 1,169 reviews on two platforms, including 62 Google reviews rated 4.3. The 1,107 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCharlene at Portico helped me so much…
Charlene at Portico helped me so much and was such a kind lady. Pleasure doing business. Thanks a lot.
5/5
TrustpilotPortico have been super professional
Portico have been super professional, quick to respond to queries, and have felt in very safe hands.
5/5
TrustpilotHelene in accounts has always been…
Helene in accounts has always been knowledgeable and helpful and deals with the accounts efficiently
5/5
TrustpilotVery happy with the great service from…
Very happy with the great service from Adelina. Fast replies and accurate information. Excellent job!
5/5
TrustpilotI've been with them for years and they…
I've been with them for years and they have looked after my property very well.
5/5
TrustpilotThis girl and her manager goes the…
This girl and her manager goes the extra mile !!! Brilliant service . Good job guys xx
5/5
TrustpilotAmazing service from Sanya
Amazing service from Sanya - Thank You - very responsive and absolutely fantastic guidance.
5/5
TrustpilotWalthamstow office review
Sean in the Walthamstow office was extremely helpful. Will definitely work with them in the future.
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear Shaggy, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotVery good and professional company
Very good and professional company, always looking after customers! Very helpful and friendly. Definitely 5 star !
5/5
TrustpilotAfter speaking to Charlene in renewals…
After speaking to Charlene in renewals I was really happy with the service at Portico, highly recommend.
5/5
Trustpilotvery prompt in assisting request for…
very prompt in assisting request for information - thank you and refreshing to see in this organisation
5/5
TrustpilotExcellent service
Excellent service from ERIC DOSANTOS
1/5
Trustpilotterrible
1 star is too much.
Agent replied · 24 December 2025
Dear xyx We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotThe understand their customers
The understand their customers. And the treat them with respect; no matter their background or gender. Excellent team.
5/5
TrustpilotFantastic company
Fantastic company. Very professional in all communications and found great tenants with a zero void period. Highly recommended.
5/5
TrustpilotExcellent customer service
Excellent customer service. Speedy referencing and contracting process made everything so much easier.
1/5
TrustpilotOffered no assistance or information…
Offered no assistance or information during this troubled times, just want their cut. Shame on them
2/5
TrustpilotA mixed bag
Good on finding tenants poor on maintenance issues My tenants arecstii awaiting their front door keys !
5/5
TrustpilotSPYROS HAS ALWAYS BEEN PATIENT AND…
SPYROS HAS ALWAYS BEEN PATIENT AND EFFICIENT AND A PLEASURE TO WORK WITH
5/5
TrustpilotQuality and excellent services
I have a wonderful experience with Portico. They are prompt and serious agency.
5/5
TrustpilotIt was pleasure to deal with
It was pleasure to deal with, professional and helpful advice from Alexandra Galla
5/5
TrustpilotAlways a pleasure dealing
Always a pleasure dealing - Helene Tyler from Portico. She is always efficient and very professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Portico
How many reviews does Portico have?
Portico's London office has 1,169 reviews across two platforms: 62 on Google, 1,107 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Portico's rating?
Portico is rated 4.2 out of 5 across all 1,169 reviews, and 4.3 out of 5 on Google from 62 reviews, checked 9 October 2026.
Where is Portico's London office?
Portico, 12 Hartlepool Court, London E16 2RL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.