Portico London reviews

★★★★★ 1/5

Google

1 star is generous; if there was an option for zero I would have rated it. From the get go, before we had even been reference checked; the service was shocking to say the least. It would appear they have hired their paralegal Beatrice from a gumtree add that said something along the lines of 'I can do legal stuff plz get @ me if u need work' when in reality she is the laziest and rudest woman I have ever come across which led to my manager, my girlfriend and I having to do my reference check for me around work hours so Beatrice didn't have to do it. We went above and beyond and did far more legally than we had to to prove my income and it still wasn't good enough. When wasting our time doing extra work that Beatrice asked for, we complied yet it still wasn't good enough as she asked for day sheets with a breakdown of my income which we completed (unnecessarily may I add as I had already provided the government legal paper work or my tax returns) and she then emailed my girlfriend saying she couldn't be bothered going through 48 emails so unless WE compiled into one she would send my application as is and we wouldn't get the property. That's HER job. We paid fees of nearly £1000 to do everyone's jobs for them. Since having moved in; the house was hugely dirty which took hours to clean to a high standard (even though the contract said it was professionally cleaned) and we have had multiple problems with the bathroom which we have contacted the agents about several times with no reply. The letting sign is also still up outside the house 1 month later after being told it would be taken down that day by the manager (but I guess since we did everyone's jobs for them already I think I'll just take it down and bin it because no one else is going to). When we complained about fees as we had to do all the work ourselves and were ignored by Beatrice etc; the manager seemed 'shocked' but obviously that was a front as we haven't heard a peep from the agents since we moved in despite voicing unhappiness on multiple occasions. Do not under any circumstances use portico (not just Leyton as Beatrice works at the Camden one) for your next let or if you're a landlord. Never been treated to feel like such an idiot innit whole life and have to receive an apology and rightfully owed refund for our reference fees. Lastly, it is law that an itinerary is sent to tenants within 7 days which we have asked for (multiple times) with no avail. They steal your money and once you're in that's the last you'll ever hear from them. If the owner of the company sees this I highly suggest you get new staff in every branch as they're giving your company a bad name. After all it's not exactly a hard job; reading a couple of emails and Charing £1000 for it

Will · 21 June 2018

★★★★★ 5/5

Google

The service we received from Portico throughout the process of selling our property was fantastic. All agents were continuously on the ball arranging viewings and the level of communication was superb. Spencer knew everything about our area which was reflected in the ad when presenting our property on the market and he was always straight forward and honest. I fully trusted his expert advice. The photos were also taken by a professional photographer and presented our property beautifully. Once we had an offer Michelle Ford the sales negotiater was very helpful and vital in the process of moving all parties towards exchange of contracts.

Susi · 21 June 2018

★★★★★ 1/5

Trustpilot

Terrible company for tenants

I rent a property managed by Portico and since they took over, the service we've received has been the worst I'd ever experienced before. It's diffult to get in atouch with them - I prefer emails since I like to have everything in writing, but they often don't respond to email at all. Repairs take months to be done. They charge very high moving-in fees and contract extension fees every year. I'm really not happy with them, but what can I do? I advise all renters and landlords (if they care about the well-being of their tenants) to not use their services.

Celine · 9 May 2018

★★★★★ 5/5

Trustpilot

I had a great experience with Pórtico

I had a great experience with Pórtico, especially with Erick, always willing to help, helpful, very knowledgeable. I didn't have any difficulties in renting my apartment because Erick gave us all the support

Jennifer · 2 July 2022

★★★★★ 5/5

Trustpilot

Easy and efficient experience

Easy and efficient experience, Erick has been really helpful for me & my Partner throughout the process.

Kian · 29 June 2022

★★★★★ 5/5

Trustpilot

Professional and friendly service!

Professional and friendly service from start to finish. Aaron was absolutely brilliant, I would recommend him without doubt. He was very helpful and efficient. Thank you again!

Ase · 11 August 2020

★★★★★ 5/5

Trustpilot

Thank you sooo much

I want to say a massive thank you for all your help Annie!! You made everything a very smooth process you were so helpful with everything.

Shaz · 6 November 2020

★★★★★ 5/5

Trustpilot

Property management and eventual sale

The five stars tell their own story. I don't for a moment regret contracting the management and eventual sale of my property to Portico (Forest Gate and then Ilford offices).

A · 16 October 2022

★★★★★ 5/5

Trustpilot

Many thanks to Helene Tyler in the…

Many thanks to Helene Tyler in the Accounts Department at Portico for her support and prompt responses to my emails regarding completing my tax returns.

Stephen · 15 January 2021

★★★★★ 5/5

Trustpilot

Very good service from the Lettings…

Very good service from the Lettings team through to Property Mangement. The Accounts team are very responsive too and I have had great service. Kristian Muzzelle is excellent

Tania · 25 February 2020

★★★★★ 5/5

Trustpilot

Samuel Johnson was my agent

Samuel Johnson was my agent. He displayed great local knowledge and was a pleasure to deal with in person and over the phone.Definitely recommend Portico Walthamstow

Solomon · 6 October 2020

★★★★★ 5/5

Trustpilot

Outstanding service!

Excellent communication, efficient and professional. Met my requests and were honest and transparent about what could be delivered. In addition, very personal service. Excellent suggestions and referrals for mortgage and legal assistance. Would have no hesitation using their services in the future.

Russel · 3 April 2024

★★★★★ 5/5

Trustpilot

Natalie Banton was extremely polite…

Natalie Banton was extremely polite very helpful very explanatory and very patient and a very nice person to deal with.

Helena · 2 December 2021

★★★★★ 1/5

Trustpilot

They are only quick on the raising rent notice

They are so slow on helping tenants.They took 4 months to fix our blinds. We have reported water leaks in our house, never been fixed. Once they replaced our clothes washing machine with a broken second hand they need it to replace again after some cloths being damaged.AVOID THIS AGENCY!

Joao · 29 September 2023

★★★★★ 5/5

Trustpilot

Highly recommend Portico Agency

Highly recommend Portico Agency! Especially Walthamstow Branch where we were well taken care of by Samuel Johnson! Very friedny and quick communication. Thank you very much.

Katarina · 29 June 2020

★★★★★ 5/5

Google

the team were really helpful and kind, the young man Gavin was especially great and helped a lot with finding my property

Taylor · 20 June 2021

★★★★★ 5/5

Google

We had Jake as an agent who was really great. He was very patient with us, took us to see a property twice and gave us time to explore and determine if the property was really for us. He was also very personable and likeable and unlike other agents, he didn't make us feel uncomfortable in the property or during any processes afterwards. Would 100% recommend!!PositiveResponsiveness, Quality, Professionalism, Value

Ralph · 27 August 2021

★★★★★ 5/5

Trustpilot

Amazing service

Great service, Sean was excellent and very helpful, he had so much knowledge and helped every way he could, would highly recommend using Sean at Portico.

Mark · 17 June 2020

★★★★★ 5/5

Trustpilot

Great service

Portico helped me find a new flat that fits my needs, and have been professional during the process. Special thanks to Sanyah who assisted me throughout.

Tim · 16 June 2020

★★★★★ 1/5

Trustpilot

AVOID - PORTICO DOES NOT HONOUR CONTRACT

Avoid using portico property at all costs. They are yet to return our deposit despite us moving out over a month ago and are now claiming that certain clauses in our signed tenancy agreement are ‘guidelines’ and that they do not have to honour their side of the contract. They will do anything to keep your money and are without doubt the worst estate agent I have ever had the misfortune of using. DO NOT USE PORTICO.

Jack · 16 October 2018

★★★★★ 5/5

Trustpilot

Ieva from Camden is a great property…

Ieva from Camden is a great property manager, she is very easy to deal with, very responsive, helpful and an all round pleasure!

Elliott · 20 January 2021

★★★★★ 1/5

Trustpilot

Worst experience ever when getting my…

Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch tomorrow.

SuperMario · 10 April 2024

★★★★★ 5/5

Trustpilot

As an landlord who travels abroad…

As an landlord who travels abroad frequently, it is very reassuring to be able to deal with Mia Walcott-McCormick @ Portico. I have had the pleasure of dealing with Mia on several occasions over the past year for all manner of items, e.g. rental renewal, legal licensing for new housing regulations, general maintenance and repairs and it is an absolute pleasure. She is consistently prompt and professional in all communications, both verbal and written.

BeeP · 5 February 2020

★★★★★ 4/5

Trustpilot

Quick response and very efficient .

Jonathan · 18 May 2024