Trusted Agent profile · London
★★★★★
432 reviews across 2 platforms
Pissarro House, 77a Westow Hill, London, SE19 1TX
Pedder's office in London, at Pissarro House, is rated 4.6 out of 5 across 432 reviews on two platforms, including 131 Google reviews rated 4.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleCarolina was brilliant, I would definitely recommend her as an estate agent for a first time buyer. She communicated things to me clearly and was easy to get hold of when I had questions. She worked hard to get a good outcome for everyone, and I really valued her guidance throughout the process. (Source : allAgents)
5/5
GoogleHave to give a shout out to Jack McGinn for his assistance in our property search. Super clear communication from start to finish, really friendly and welcoming, and we really appreciated all the helpful insights given to us especially as we are first time buyers. Couldnt recommend enough!
5/5
TrustpilotGreat to deal with
Great to deal with, really friendly, efficient. They went over and above, I couldn’t recommend them enough. Many thanks to Vince and Mollie.
Thank you for your 5* review.Very best wishes,Pedder
5/5
TrustpilotPhillippa Waller of Pedder East Dulwich…
Phillippa Waller of Pedder East Dulwich was excellent throughout our purchase - would highly recommend!
Thank you for your 5* review.Very best wishes,Pedder
5/5
TrustpilotExcellent experience selling our property with Pedder!
Excellent experience selling our property with Pedder, working with Joshua Doel. Professional, responsive and helpful - really felt like a cut above all the other agents we spoke to/have come across whilst looking for somewhere to buy. Feels like a smaller more bespoke agent that really takes the time to work with you, doesn't upsell, and is honest and practical. Would strongly recommend.
Thank you for your 5* review.Very best wishes,Pedder
2/5
TrustpilotOnly interested in targets
When we started with Pedder for our property sale, all seemed to be going well and the pre-sales experience was smooth. But post-sale, everything changed at the first hiccup it became clear that, even though we were paying their fees, they were not there to protect our interests.We had daily calls to exchange contracts when we weren't in a position to do so with our purchase, fully knowing the risk that exposed us to. Constant attempts to undermine the lawyers to the point where our solicitor suggested we move the sale somewhere else. And all of this only increased as we got to quarter end financial targets.We will not be using Pedder again and a stark contrast to their competitor who we bought off
Sorry, we have only just started using Trustpilot and been made aware of your review. Our apologies again for this.
5/5
TrustpilotBen was super efficient & reliable
Ben was super efficient & reliable, great service overall. Would recommend.
Thank you for your 5* review.Very best wishes,Pedder
5/5
GoogleI recently sold my flat and purchased my new house through Pedder in Crystal Palace, with Izabella and Ryan dealing with the transactions respectively. This was an exceptionally long and drawn out process due to challenging solicitors, issues with land registry and an on-going freehold purchase on the flat complicating matters. Both Izabella and Ryan were there to help throughout the process, diligently following up particularly with solicitors and providing me with information at every step of the process- I honestly don't think that I would have got the sale and purchase to completion without their ample amounts of assistance!
5/5
TrustpilotExcellent service, very professional
Reyhan is always professional. He is courteous and provides a very efficient service.
Thank you for your 5* review.Very best wishes,Pedder
5/5
TrustpilotAuckland Hill
Vince and Mollie were really helpful and went the extra two miles! Nothing was too much trouble. Highly recommended.
Thank you for your brilliant review.Very best wishes,Pedder
5/5
TrustpilotExcellent service
Excellent service, smooth process, special thanks to Vince!
Thank you for your 5* review.Very best wishes,Pedder
5/5
GoogleIzabella was fantastic! Absolutely brilliant service from start to finish showing me round properties that fit the bill perfectly and helping me get the one I wanted over the line (not the easiest thing to have done given the circumstances). She put up with my rants, my demands and my indecision at times. She was efficient, responsive, fair, kind, just the right amount of no-nonsense and ALWAYS smiley. Highly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotWe worked with Robin throughout the…
We worked with Robin throughout the whole Lettings process and he was very helpful with everything - would definitely recommend in the future!
Thank you for your 5* review.Very best wishes,Pedder
3/5
TrustpilotVery poor after-sales service
Actually they were pretty good when we were looking for a house to rent and helped us through that process very well. But the follow up on the maintenance issues has been extremely poor. We raised several health and safety issues and 6 weeks later they have still not been addressed despite telling us in a mail how they would be fixed. Every problem is pushed off to someone else. You really feel like they took their commission and now they don't care. Very disappointing after-sales service from Pedder in Dulwich Village.
Sorry, we have only just started using Trustpilot and been made aware of your review. Our apologies again for this. If you still require assistance with this please contact daniel@pedderproperty.com
1/5
TrustpilotDifficult to get deposit back and don't look into wear & tear
We have just finished the tenancy with Pedder Dulwich Village and they seem to be heavily favouring landlords for checkout deposit process. We paid for an expensive professional end of tenancy clean but pedder inventory clerk reported such minor issues that it looked hilarious to even notice it.Similarly, they didn't take normal wear and tear into account and Pedder just asked me to talk directly to the landlord for deposit negotiations instead of looking to propose and release the deposit. It sounds a big pain to get the deposit back.I would refrain from taking a property again from Pedder and suggest them to be practical so that people have a smooth experience.
5/5
GoogleNicole provided fantastic advice in securing a buyer for our flat off market. She also helped buy our first flat. A fantastic service, very helpful attentive and with excellent market knowledge.
5/5
TrustpilotAndreea was very helpful throughout the…
Andreea was very helpful throughout the whole process. She was quick to answer any questions we had and we had a great experience with her.
Thank you for your kind review!Best Wishes,Pedder
1/5
GoogleI suggest not to take any rental property from them as they look for every possible way to deduct money from your deposit when you left. They even charged me for leaving finger print om the glass. Damage: Cost Reception room and kitchen: Page 20: Some faint pink marks to left of sink £10 Page 25: 1 salad box scratched/cracked £10 Page 26: 1 wall bracket screw missing to cupboard 2 and 5 £4 Page 28: Threshold missing £5 Page 29: Raised defect to coffee table £5 Bathroom: Page 36: Lower right corner of door frame blown £5 Page 36: Some spot marks on left wall on entering £10 Page 38: Seat and lid loose, lower part of right hinge slipped £5 Bedroom 1: Page 44: Notable dark short scuff marks to far left corner £10 Page 44: Further scuff mark and some finger marks left of window £10 Page 46: Blind cord broken and retied £5 Page 47: Stick on foam type seals to frame around opening section of window £2 Page 48: Sellotape to edges of frame £2 Bedroom 2: Page 51: Blind cord broken and retied £5 Page 52: Sellotape to window edges £2 Page 52: Rear panel of wardrobe pushed out £5
Thank you for your comments. I understand that the deposit deduction conversation has been concluded with all party’s agreement. If you would like to discuss this further, please contact Pedder via propman@pedderproperty.com where a colleague will be pleased to assist.
5/5
TrustpilotGreat experience
Great experience working with Ben on selling a client's property
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
GoogleIt was amazing experience in finding and renting a flat in Crystal Palace via Pedder Agency. The entire proccess from the first contact to the finalisation was smooth simple, very well organised and well delivered by the representatives who proved to be genuine experts with highly professional and knowledgable approach. We would like to thank Scott for his great assistance, support and professionalism throughout the entire proccess. We would highly recommend Pedder Agency.
5/5
TrustpilotCarolina was super pleasant and…
Carolina was super pleasant and informative when showing me around properties. Fully listened and understood my needs. Highly recommend
Thank you for your kind review!Best wishes,Pedder
5/5
TrustpilotGreat service with our property sale
Pedder dealt with the sale of our property and since we switched the interest in the flat increased straight away. Great service from Mollie and Carolina who were proactive the whole time and also did a great job keeping in touch with our buyers throughout the process.
Thank you for your 5* review.Very best wishes,Pedder
5/5
TrustpilotPedder dealt with the sale of our…
Pedder dealt with the sale of our property and since we switched the interest in the flat increased straight away. Great service from Mollie and Carolina who were proactive the whole time and also did a great job keeping in touch with our buyers throughout the process.
Thank you for your 5* review.Very best wishes,Pedder
5/5
TrustpilotMollie was super helpful
Mollie was super helpful and communicative throughout the entire process and made it a lot less stressful.
Thank you for your lovely review.Very best wishes,Pedder
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