Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe chose Brokenhurst to sell our home after a really impressive sales pitch from Clare. Our concerns as first time sellers were made clear to Clare on her visit and we told her communication was the main reason for our decision to use their company. Our house sold within a week and our case was passed onto Jo, our move manager. We heard from her twice once when our house sold and then the day before exchange, and only then because our buyer informed her of the completion date. We feel really let down, the reason we chose Brokenhurst, communication, was the worst part of their service.
Simon · 27 July 2021
★★★★★ 5/5
GoogleMy representative Paula from the Andover branch is a real “trooper.” I have always found her to be very warm and understanding. It is a compliment
to your organisation to have a rep who listens. I have never found Paula the kind of person to fob you off. She follows up in a reasonable amount of time with any issues that have been discussed during her inspections. All in all you have a wonderful employee who is a credit to your company.
Sandra · 27 July 2021
★★★★★ 5/5
GoogleWe rented through Brockenhurst for just over 2 years. At first the service wasn't great with the original lettings team, but then I was put in contact with Paula Holewell. She was brilliant, a very lovely, kind and gentle person who is an asset to the Brockenhurst team. If it wasn't for Paula we probably wouldn't have stayed with Brockenhurst past 6 months. She listened and cared, and got all the issues sorted with the property. It was a joy to see her for inspection every 6 months. When we had our baby she often phoned us to check in on us and to see how the little one was. She's even been in contact since we moved out a few months ago. Thank you again Paula for all the hardwork, you were a star for us! I hope Brockenhurst reward you for all you do
Connor · 27 July 2021
★★★★★ 5/5
GoogleObtained a quick sale at a reasonable price with Pattinsons Auctions. Thanks are particularly due to Iain Weatherhead who did a great job of keeping me updated with progress. Thanks Iain!
JK · 22 August 2021
★★★★★ 5/5
KerfuffleExcellent!
We started working with Pattinson Auction at the end of last year. Since then, they have managed to help several clients who had an urgent need to sell their homes. My team embraced the modern method of auction well and most of the office have had success. The onboarding process was seamless and ongoing support from the Pattinson Auction team has been excellent.
Gareth · 20 June 2023
★★★★★ 5/5
GoogleI have recently rented a property with Brockenhurst, and Hannah and the team were professional and friendly throughout. A smooth, simple process, I couldn't be happier with how it was handled.
Tony · 27 July 2021
★★★★★ 5/5
GoogleWhere to start....cannot thank the team at Pattinsons Sunderland enough from their honest and amazing valuation of our home to Beth & Fiona's determination and hardwork on securing our forever home! When we knew we wanted that house, Beth & …
Laura · 24 September 2024
★★★★★ 1/5
Googlecustomer ignorance, 0 e-mail responses, 0 messages I DO NOT RECOMMEND!!!
ダラダラ · 22 August 2024
Agent replied · 7 February 2025
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 5/5
GoogleA massive thank you to Justin, Bobby and the team. We have been working with Pattinson's for about 18 months, and have sold numerous properties through there Auction department. I have always found their systems and structure works …
Daisy · 24 September 2018
★★★★★ 5/5
GoogleWe had very little knowledge about the auction process until Tina Waterfall became our representative from Pattinsons.
Tina is fantastic at what she does and such a lovely lady. She has helped and …
Laura · 24 September 2020
★★★★★ 5/5
GoogleHollie made the transaction easy and in a stressful time, that's exactly what you need.
She was clear, concise and quick. …
Michael · 24 September 2022
★★★★★ 5/5
GoogleExcellent service by Patterson's staff members always at hand when you need them , Tina Waterfall is very nice, professional and very understanding great to work along and very knowledgeable of the auction process
Global · 22 August 2020
★★★★★ 5/5
GooglePattinsons have been excellent to work with, a huge amount of information is required in the process but it was well presented and made everything a lot easier.
Michael · 10 March 2025
★★★★★ 5/5
GoogleI have worked with Bobby and his team on a number of sales now, they are always responsive and deal with enquires quickly to ensure a smooth transaction. I would highly recommend working with him and his team
Terence · 22 August 2018
★★★★★ 1/5
GoogleHighly unprofessional staff, everyone making up their own rules as they go along and Directors just bad backing up incompetent staff. Do NOT advertise your property with this sham of a company, they are full of empty promises!
Tracey · 22 August 2022
Agent replied · 7 February 2025
Hi Tracey, we are sorry that you have not had the experience we would expect from our team. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? to socialmedia@pattinson.co.uk so we can look into this in more detail.
★★★★★ 1/5
GoogleWe had a very bad experience with Pattinson year and a half ago. We bid for an online auction where they haven’t mentioned the property is not mortgageable even though they knew that we are mortgage buyers. Also the legal pack they provided …
Yunus · 24 September 2021
Agent replied · 7 January 2025
Hi Yunus, I'm sorry to hear that you found our services to be unsatisfactory. Please email more information to auction@pattinson.co.uk so that this issue can be looked into. Many thanks.
★★★★★ 5/5
GoogleReally happy with the help and support from our BDM Sarah Reeder. We have had a number of success stories so far and look forward to many more!
Alistair · 27 February 2025
★★★★★ 5/5
GoogleI was very impressed with the professionalism of this company. They stuck to their word at all times and always kept in contact. Lee was my contact who was a pleasure to do business with. Well done
Phil · 22 August 2018
★★★★★ 5/5
GoogleWe used Patterson auction after two normal estate agents failed.
All along, Ellen and Adam were professional, knowledgeable and communicated on a regular basis which the other estate agents didn't. This helped immensely as …
Adj · 24 September 2019
★★★★★ 1/5
GoogleContinuous failings throughout the process and only ever calling to ask us reduce our price. No update on viewings, false information on fees, lack of updates, rude staff, lost us auction bids which we were told were legally binding. The list goes on. Terrible
Chris · 22 August 2021
Agent replied · 7 February 2025
Hi Chris, apologies this is not our usual standard of service. Could you email socialmedia@pattinson.co.uk with your property details so this issue can be looked into. Many thanks.
★★★★★ 5/5
GoogleNicole and Chris were amazing throughout the selling process, they kept me up to date with every bit of new news and were thoroughly professional throughout. I have already recommened Pattison to a few friends.
Sam · 22 August 2019
★★★★★ 5/5
GoogleI have worked with Pattinson Auctions and Tina and find them to be very helpful and professional, I would highly recommend and look forward to working with them again in the future.
Helen · 22 August 2020
★★★★★ 1/5
GoogleIn May 2021, I embarked on what seemed to be a straightforward journey of purchasing a property through Pattinson at auction. However, this process quickly devolved into a 3-year legal battle that brought significant financial strain and …
Deep · 24 September 2024
★★★★★ 5/5
GoogleI have used Pattinson a number of times to buy auction properties and the team are always amazing. This specific purchase, I was really really impressed by members of the sales progression team specifically Rebecca Jamieson-Blunt. Rebecca …
AR · 24 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
