Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotStill haven’t returned deposit
I rented a room in a property with Oliver Burn for 8 years and had nothing but positive experiences with the then property manager. During this time many tenants moved in and out and the process was managed very smoothly by the tenants themselves. However since our property manager changed earlier this year our experience has been dreadful. It takes sometimes weeks to get a reply to a simple email and all the processes have become unnecessarily complicated. Three weeks after moving out Oliver Burn have still not returned my deposit, despite saying it would be done promptly, meaning I have had to seek legal advice elsewhere. Extremely disappointed.
Claire · 19 September 2021
Agent replied · 16 June 2024
Dear Claire,
I am genuinely sorry that you have felt the need to complain about the return of your deposit. You are correct in saying that there was a change in Property Manager earlier this year and there have been some teething problems but the Property Management team are committed to resolving them and it is unfortunate that in your case your deposit return was delayed and you waited an unacceptable amount of time. Had you raised a complaint with the company’s senior management(myself Eric Brodnock or my Co Director, Diana Burn) we would have immediately investigated and escalated the return of your deposit. You mention that the processes have become unnecessarily complicated but in the case of Tenancy swaps there are certain formalities that need to be completed that you may not be aware of , however your deposit should have been returned more swiftly and we sincerely apologise for the delay, I have been advised that you received your deposit early last week.
Kind regards,
Eric Brodnock
Managing Director
Oliver Burn Estate Agents
★★★★★ 5/5
TrustpilotI have been renting with Oliver Burn…
I have been renting with Oliver Burn for over 2 years. As soon as we decided on the flat we wanted to rent, they guided us through putting a deposit down on the same day. Since then, Louise has been so efficient at helping us with any issues we have at our flat and always willing to go out of her way to help. It makes renting in London feel easy!
Olivia · 13 October 2019
★★★★★ 5/5
TrustpilotLandlord with Fully Managed Flat
I've been with Oliver Burn for over a year now, and they fully manage my flat. From the beginning I could tell they were an upfront and honest organisation, and they have never disappointed.Louise and her team in the Clapham office have been fantastic, looking after my tenants without all the hidden costs you get with other Estate Agents. Great first year and looking forward to many more!
John · 11 October 2019
★★★★★ 5/5
TrustpilotRecently purchased through Oliver Burn
Recently purchased through Oliver Burn. Tim Hudson was great from start to finish keeping us updated throughout the purchase and resolving any issues that arose. Would thoroughly recommend.
Andrew · 27 April 2021
Agent replied · 16 June 2024
Thank you very much for your kind words, it was a pleasure assisting you in achieving your objective.
★★★★★ 5/5
GoogleI've used Oliver Burn on two occasions now. The first was selling and buying back in 1999 and we used them again in 2022 to sell our house. Tim and Mark and colleagues couldn't be more professional and helpful. They know the local market inside out. We are so grateful to them and would recommend them to anyone.
Lucy · 16 June 2023
Agent replied · 15 June 2024
Thank you Lucy for your review which is also reminiscent of our companies previous relationship with
you. It was a great pleasure processing your recent sale and seeing it through to completion. I hope you are enjoying your new location.
★★★★★ 5/5
TrustpilotFriendly & helpful staff
Everyone I spoke to was very friendly and helpful, especially Maurice who was very informative about the area and the property and even went out of his way to help me find transport to the property!
Xena · 1 November 2023
★★★★★ 5/5
GoogleHaving never rented in London before, we have had a really positive experience securing a lovely flat through Oliver Burn. Tim, Theresa and Niki have all been brilliant to deal with - they have been nothing but friendly and efficient throughout the process. We are delighted Oliver Burn will be managing the property too going forward!
Alice · 21 July 2023
Agent replied · 15 June 2024
Hi Alice
Thank you very much for your review which is fully appreciated by the team and myself.
Tim Hudson
★★★★★ 5/5
TrustpilotGreat Customer Service
What can i say about Oliver Burn Company, it has been an absolute pleasure to have such great customer service with a stress free experience. I was in a bit of a dilemma with my housing situation previously and they was respectful, caring, reassuring and directed me into the direction i need to be in. I can't thank Oliver Burn enough for all they have done for me. I highly recommend.
JNS · 6 October 2021
Agent replied · 28 July 2025
Thank you very much for your kind words we were happy to be of service.
Kind regards
Tim Hudson
★★★★★ 5/5
GoogleWe highly recommend Oliver Burn - the team are trustworthy, responsive and efficient. As first time renters, we felt very supported by them. They are a lovely team and easy to collaborate with. Special thanks to Ed, Aldo and Gilbert in the Clapham office!
Holly · 30 May 2025
★★★★★ 5/5
TrustpilotSale of flat in Herne hill
I sold my flat in Herne Hill.Tim sold my property for me.He took all the stress out of selling my property quickly.Great service also he was constantly in contact with me. I also had been given a lot of help by him to deal with the whole process great friendly team.Tim is an excellent estate agent great guys.
Sara · 5 April 2019
★★★★★ 5/5
GoogleMoved in Feb 2020 and with the help of Tim and Theresa they helped make this move as smooth and easy as possible. Friendly and full of local advice which is all super useful. Professional service throughout moving in and out process. Would definitely recommend using these guys over the big chain Agents in London 100% !!PositiveResponsiveness, Quality, Professionalism, Value
Sam · 16 June 2022
Agent replied · 15 June 2024
Hi Sam
Grateful for your review,
Tim Hudson
★★★★★ 5/5
TrustpilotExcellent Service
We’ve been renting through Oliver Burn for over 2 years now and they’ve made it so easy for us. Louise is our property manager and she has been great. Any query or problem we have (which hasn’t been many at all) is dealt with the same day. We would highly recommend renting through Oliver Burn.
Harriet · 12 October 2019
★★★★★ 5/5
GoogleI bought my property through Tim Hudson, rented out the same property through Oliver Burn a few years later and had them manage the rental for me, then recently sold the property again through Tim. He is excellent. He is friendly, never unprofessional or too busy to take a call. A real reassuring presence through stressful house buying and selling.PositiveResponsiveness, Professionalism
Nicola · 24 August 2021
Agent replied · 15 June 2024
We are pleased that you had a wonderful experience with us from start to finish.
★★★★★ 5/5
TrustpilotExcellent customer service!
Ever since we walked through the doors of Oliver Burn in Herne Hill, we felt in safe hands. A special mention to Tim Clarke-Payton who bent over backwards to help us secure our dream flat and Theresa Parsons for being such a friendly face and extremely organised throughout the whole process.
Alex · 22 October 2019
★★★★★ 5/5
TrustpilotSuperb service
Oliver Burn originally sold our flat to us, managed it when we let it out and then have most recently marketed and sold our flat. Great advice and support through the journey. Know the patch very well and superb service. Would really recommend Oliver Burn to anyone in the area.
Ben · 8 November 2022
Agent replied · 28 July 2025
Dear Ben Thanks for your review. It has been a pleasure sharing your journey and achieving our objectives.
Tim H
★★★★★ 5/5
GoogleA huge thanks to all at Oliver Burn.
The support in the sale process through to completion was just invaluable. The understanding and care is the real value add you get from someone like Oliver Burn.
Top service all the way, thanks again.
N1ckcoakl3y · 16 June 2023
Agent replied · 15 June 2024
Hi Nick
It was a challenge in a difficult market but nevertheless we achieved our objectives.
Thanks again for your kind words.
Kind regards
Tim Hudson
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service. We had a really difficult time with a sale falling through and then a complicated chain. Ashley and the team were fantastic and without Ashley chasing and negotiating all up and down the chain I’m not sure the sale would have gone through. I can’t recommend them high enough.
Hannah · 24 May 2018
★★★★★ 5/5
TrustpilotProactive, engaged and constructive guidance to sell
Tim and Diana have been great to work with to sell my flat. They were proactive during the current tricky market environment, facilitating feedback from solicitors and Southwark Council to keep progressing the sale.
JJ · 21 December 2023
Agent replied · 28 July 2025
Thank you for your kind words, they are much appreciated.
Regards
Tim & Diana
★★★★★ 5/5
GoogleRecently rented a flat through Oliver Burn, been a great experience. Super easy and straight forward and a fast response for any questions we have had along the way!
Charlie · 25 March 2024
Agent replied · 15 June 2024
Hi Charlie
Thank you for your kind words.
Regards
Tim Hudson
★★★★★ 5/5
GoogleWe purchased our property through Tim at Oliver Burn in Mar 2020. It was a complex transaction, and despite not being his client I felt that Tim managed all stakeholders in the chain expertly. His experience and considered approach was key to completing the deal!
Will definitely sell through Tim (if we ever move!)PositiveResponsiveness, Quality, Professionalism
Richard · 16 June 2021
Agent replied · 15 June 2024
We are always here and happy to help, with easing the process.
★★★★★ 5/5
GoogleTim and Theresa are really friendly and good at what they do. I would recommend
Oliver Burn to anyone looking for an Estate Agency.
Peter · 29 April 2024
Agent replied · 15 June 2024
Thank you for your gracious words. We are happy that we achieved your objective goals. We wish you all the best in the future.
★★★★★ 5/5
GoogleAn excellent selling experience with Oliver Burn Herne Hill. Tim Hudson, from valuation until the day of completion was supportive, professional, full of expertise and empathy. Tim, you set a high standard for estate agents. Many thanks.
Dal · 16 June 2023
Agent replied · 15 June 2024
Hi Dal
Thank you very much for your very gracious review. I am so pleased that we got there in the end.
Regards
Tim Hudson
★★★★★ 5/5
GoogleExcellent service from start to finish.
My agent was Ed, he was easy to collaborate with, and worked swiftly.
Very happy and would recommend, you get an extra level of care with an independent company as opposed to a franchise
Aphysio.sophiabusfield · 25 November 2024
★★★★★ 5/5
TrustpilotReliable and likeable agents
I had a very good and smooth experience with Oliver Burn selling my studio flat. I expected far more complications and endless emails, but it was all done with a minimum of fuss. I would recommend them. They were polite, informed and made the whole process as uncomplicated as possible.
Landlady · 28 June 2021
Agent replied · 16 June 2024
Thank you very much for your kind words,it was a pleasure fulfilling our promise to you.
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