Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all cost
As expected, efficient sales team that treats you like royalty until you move in. Then your contact point becomes Sanam, who doesn’t even try to service the property and whose favourite mode of communication is unintelligible email rants full of typos. She’s mentioned by name in so many Google reviews that the fact she’s still around shows the management doesn’t care about client service.
In my short time with them they have:
1/ taken over a month to replace an oven that wasn’t working when I moved in;
2/ replaced a shower head with pieces that were already rusty;
3/ left a locksmith bill unpaid (the concierge reached out to me);
4/ been litigious for the deposit only to agree to my terms once it was about to be transferred to the dispute resolution process of the DPS, a move that can only be interpreted as them thinking that they can put you under pressure if you need the money quickly.
By a margin the most unprofessional letting agent I’ve ever encountered. There are plenty of respectable alternatives in the area where they operate.
Markowitz · 12 April 2021
★★★★★ 5/5
GoogleGreat job! From start to finish highly recommend. Adam.
Adam · 10 September 2024
Agent replied · 21 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleTerrible service and attitude when dealing with customers
Gopal · 22 September 2024
Agent replied · 22 October 2024
Dear Gopal
I would like to discuss the service you have received and try to assist you further. Could you please call me to discuss your experience.
07723550993
★★★★★ 5/5
GoogleThe agency was very hands on and very nice and super friendly and honest we found a flat in 2 days and Adam who was our agent was very efficient and fast in communicating with us no issues defo return.
Charlotte · 22 September 2024
★★★★★ 5/5
GoogleExcellent experience renting a new flat with Newington London Estate Agents. Good service from the whole team, fast and efficient and they helped me secure an excellent rental property. I worked closely with Clement Meguele who was very professional, showed me some quality properties and ultimately helped me negotiate and land the property that I wanted. I highly recommend Newington London Estate Agents and would happily use them again in the future.
Alex · 22 June 2022
★★★★★ 5/5
GoogleI had such an amazing experience with this agency, everyone I had the pleasure of meeting were so helpful and welcoming and will definitely be keen to do business with them in the future! Thank-you to the amazing team!
Kayley · 22 September 2024
★★★★★ 5/5
GoogleI had such a great experience, thank you for helping me find a flat I see myself in till I’m able to buy. You’re the best! I appreciate all the care & quick replies you gave me.
Cleo · 22 September 2024
★★★★★ 5/5
GoogleSanam and Clem are really helpful! Thank you so much!!
Anna · 20 June 2024
Agent replied · 24 August 2024
Dear Anna, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations Team
★★★★★ 5/5
GoogleThe professionalism at Newington Estates is impeccable. Once I had an idea what I was looking for, the team and especially my agent, have shown me great properties. Most of the work after making a decision for a property was handled by Newington Estates, which they handled really well. Overall, a great firm with competent and professional employees.
Victor · 22 June 2023
★★★★★ 5/5
GoogleRupert and his team run a very efficient and straightforward operation. Found a tenant quickly. Whole process on their side was great. Unforeseen issues at the end of the transaction were dealt with promptly and diplomatically.
Michael · 23 June 2017
★★★★★ 5/5
GoogleThe fact is that they are an easy and nice team to deal with, and I never regretted that I dealt with them
Rody · 26 August 2023
Agent replied · 24 August 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations Team
★★★★★ 5/5
GoogleI really liked that they helped me so much and took the time to listen to me. they have a great choice of apartments.
Abdul · 27 July 2023
Agent replied · 21 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleVery helpful and quick to respond.
Camila · 10 August 2024
Agent replied · 24 August 2024
Dear Camila, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations Team
★★★★★ 5/5
GoogleLovely agency with great people. Very welcoming and helpful!!
Lipa · 19 June 2024
Agent replied · 24 August 2024
Dear Lipa, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations Team
★★★★★ 5/5
GoogleFantastic lettings agentcy. Such helpful and friendly staff
Raeed · 19 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service. I rented an apartment for my daughter. They took such good care of her throughout. Thank you.
Tụng · 17 April 2025
★★★★★ 1/5
GoogleAwful communication, unprofessional and negligent. Avoid!
M · 14 June 2024
Agent replied · 21 June 2024
Dear Ms Gill
I'm sorry to hear about your recent experience. during our 18 years of business, we have never lost of core value of trying to provide the best customer services so I'm saddened to hear that we have let you down on this occasion.
I would really appreciate if you were able to call me to discuss your experience and obtain further details. Max - 07723550993.
★★★★★ 5/5
GoogleVery smooth and quick service. Thanks Ria for the help finding my flat and quick responses.
Reza · 22 June 2022
★★★★★ 5/5
TrustpilotAmazing experience with this company
Amazing experience with this company. So friendly and great choice of apartments.
Sabrina · 14 June 2025
★★★★★ 5/5
GoogleAfter a two term successful tenancy came to an end *tenants supplied by Newington estates* it was that nail biting time again !.... Remarketing !! A part of renting I dreaded from past experience with other agents. Hats off to Max and Sanam ...I didn't have to chase them at all ! The Marylebone branch started the ball rolling well before my existing tenancy ended , keeping me updated and informed every step of the way. Definitely a different experience to what I've been used to , and feels like I'm building a solid working relationship with a professional team. Five Stars *****
Paul · 23 June 2016
★★★★★ 5/5
GoogleBrilliant property management company. Dealt with my query effectively and efficiently. Excellent service.
Naomi · 24 December 2023
Agent replied · 21 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
GoogleNever use this estate agency. You will regret it.
Masood · 22 February 2024
Agent replied · 21 June 2024
Dear Masood
Please could you contact me at max@newingtonestates.com or 07723550993 to discuss your rental. I have investigated your rental and can see that you were disappointed that the landlord requested a substantial increase to your rental post the covid pandemic. It is in our interest to keep our tenants in the same apartment, but we have no control over the rental increases requested by landlords. I can see from our emails that we did try to negotiate with your landlord, but as rental prices had increased substantially after covid, the landlord was adamant to obtain a large increase.
★★★★★ 5/5
GoogleClement was very kind & helpful and very quick in responding. Thank you!
Marina · 22 June 2022
★★★★★ 2/5
GoogleGood service until you sign on the dotted line I will use another agent from now on
Michelle · 22 June 2023
Agent replied · 21 June 2024
Dear Michelle.
We have no record of you ever contacting our office and definitely don’t have any signed agreements with you. Please could you contact me on the details provided to verify if you have ever dealt with our office.
Regards. Max.
07723550993.
Max@newingtonestates.com
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
