5/5
TrustpilotI always get a professional person to…
I always get a professional person to assist me with my issues. Cust. support is extremely helpful. People like Sandi, Matt, Lucretia, who are super informative.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCould not have done it without Robin
Robin walked me through the weird way you have to back into a manufactured home contract and then integrate. Not intuitive and couldn't have done it without her!
5/5
TrustpilotCouldn’t download or export any…
Couldn’t download or export any documents from Strata Master, the fault was on our IT side of things, they downloaded the new update for Strata Master but didn’t update filesmart.All sorted now.
5/5
TrustpilotHad no issues and content with services
5/5
TrustpilotA really good system
A really good Property Management and Accounting package (PMX) with great flexibility for customisation to suit a client's requirements.
5/5
TrustpilotGreat service and response from…
Great service and response from Customer Service.
5/5
TrustpilotExcellent customer service for a query…
Excellent customer service for a query and system changed raised. Resolved within a few hours without impact on staff utilising the system
5/5
TrustpilotGreat customer service
Service ticket was replied and issue was fixed the same day.
5/5
TrustpilotPhone support is Great!
Very easy to get on the phone and they will give great directions to help me with questions that I have.
5/5
TrustpilotFantastic staff
Any time that I have needed help through the chat system, the staff have been very helpful & patient, which is fantastic
4/5
Trustpilotquick fix
when system goes down, you want a quick fix, and i got one, thank you
5/5
TrustpilotCustomer Service helpfulness
The customer service rep with whom I conversed knew the answers to my questions and was able to help me quickly accomplish the task
5/5
TrustpilotGreat people!
Whenever I need IT help the MRI staff are alwaysso patient and helpful.
5/5
TrustpilotMy request was taken care of in a…
My request was taken care of in a timely manner
5/5
TrustpilotListening to what my issue was
Listening to what my issue was, understanding what to do and fixing it quickly so I could get my work done.
5/5
TrustpilotI loved working with Tanya
I loved working with Tanya. She was very professional and fixed out issue on the first attempt then fllowed up to make sure everything works fine
5/5
TrustpilotVery polite and knowledgable
Very polite and knowledgable. Helped every time.
5/5
TrustpilotExcellent Customer Service
I got really great customer service from Jackie! I was able to set up my on call schedule properly for my property’s needs!
5/5
TrustpilotVery happy with the new updgrades the…
Very happy with the new updgrades the response times are amazing and you guys are doing a good job of keeping us updated on the progress of issues
5/5
TrustpilotGreat Software
All realtors I deal with use it and integration is great!
5/5
TrustpilotThe help
the consultant explained to me in detail how to resolve the query.
5/5
TrustpilotReally good support.
I needed help from customer support and the response was timely and very helpful.
5/5
TrustpilotMy needs were addressed immediately!
My needs were addressed immediately and appropriate action was taken by a customer-friendly representative who displayed professionalism and understanding.
4/5
TrustpilotPersonalized service and not put out…
Personalized service and not put out attitude.Enjoys and creates a good experience, understands that the process can be overwhelming. Interacts with genuine interest and understanding.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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