5/5
TrustpilotMRI tech support is always patient and…
MRI tech support is always patient and helpful.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,670 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,670 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmazing
Took a while to get things resolved but customer service was amazing at keeping me updated
5/5
TrustpilotShay is very helpful and patient
Shay is very helpful and patient, its an absolute pleasure dealing with him.
4/5
TrustpilotThey helped quickly and knew exactly…
They helped quickly and knew exactly what the problem was.
5/5
TrustpilotJemma was very helpful and explained…
Jemma was very helpful and explained how to rectify the problem
5/5
TrustpilotEasy to use
Easy to use and well designed
5/5
TrustpilotEasy experience! Wonderful customer service!
For me it is a quick response from a company. Your company did this. A very pleasant and helpful woman, made it all easy!
5/5
TrustpilotEasy to use
Ask for help , not that quick reply
3/5
TrustpilotWe have been waiting to be contacted…
We have been waiting to be contacted regarding property tree and changing from Rest professional . We have also tried to find out when Holiday rentals will be added to property tree or wether they will not be
Agent replied · 27 November 2023
Hello Alison, thank you for the feedback and apologies for the wait. Your account manager has now been in touch to resolve this and has arranged some workshops for you.
5/5
TrustpilotAvailability
Availability, accessability, curtious customer service
5/5
Trustpilotalways very helpful Had a horrible…
always very helpful Had a horrible experience with the Mobil home contract and how to get it written and finished. Everyone was fantastic in helping me.ThnI really wish that ctme made it easier to do this.It is so not user-friendly doing parent to mobile to parent to mobile to Doc Managment to parent. I loose my place Maybe there is a tutorial but I didn't see it.
5/5
TrustpilotVery Helpful
Jackie was extremely helpful when we got locked out of our accounts on the app and with helping us get set up on the browser.
5/5
TrustpilotGreat Trainers
Trainers answered all of our questions and were very knowledgeable.
1/5
TrustpilotNeed to educate to them how to verify reports.
Recently they reviewed my credit report and given as income discrepancy without seeing my paystubs/bank statement. Mentioned my employer not picked the call. Really are you guys are lifting call immediately. Having 18k auto loan for that mentioned too high. Really I feel very bad and never see such a worst report.
1/5
TrustpilotHave called sales dept
Have called sales dept. two days in a row. No one available, left messages, no call back.
Agent replied · 11 January 2024
Thank you for your message Christine and apologies that you have been unable to reach us. I have passed this across to our Sales team who will reach out to you today.
5/5
TrustpilotExcellent support
The customer service provided during the addition of a team member was outstanding. Fast courteous and very helpful.
5/5
TrustpilotI received prompt feedback from the…
I received prompt feedback from the support staff which enabled me to solve my problem in an efficient manner.
5/5
TrustpilotI would give MRI Software 5 stars
I would give MRI Software 5 stars, we have used the system for a long number and of years and we recently changed to the cloud based version, we find it great to use. The software is user friendly and if we come up with any questions or problems we log our query and it is dealt with quickly and professionally by a member of their team.I would have no problems recommending MRI to anyone.
4/5
TrustpilotMRI software works great for other people
MRI software works great for our landlord manager. We, as a Non-Profit, cannot afford the greater luxury of the newer, better, MRI software portals and upgrades, which I've heard would solve a lot of the issues we have with the software, so I reserve judgement in most areas. We have been developing other solutions since we don't have the full functionality of MRI.
1/5
GoogleWe have been a customer of Aspasia/Qube for 10 years but the latest migration over to MRI has been a disaster. Since MRI migrated us across to their new services almost 6 weeks ago the level of disruption is unbearable and we still do not have full use of the system. Despite persistent reporting and expense employing our own additional IT technology support, it has taken 5 weeks for our case to be passed to the technical team. During which time we have been given excuse after excuse that they are working to resolve the problem, which is clearly not the case. I would not recommend MRI Property Software to anyone.
5/5
TrustpilotRep understood issue and was able to…
Rep understood issue and was able to guide me to quickly resolve.
5/5
TrustpilotGreat service
The staff are really nice to talk to and very knowledgeable and helpful whenever I call with a problem.
1/5
TrustpilotYou hung up on me and said no agents…
You hung up on me and said no agents were available to help
Agent replied · 4 April 2024
Hello Bart, I’m sorry to hear that you were unable to reach our agents this morning. We will arrange for a member of the team to reach out to you today.
5/5
TrustpilotSeem to be following up with our…
Seem to be following up with our problems more quickly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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