Trusted Agent profile · London
★★★★★
347 reviews across 2 platforms
112-114a Balham High Road, Balham, London, SW12 9AA
Morgan Randall's office in London, at 112-114a Balham High Road, is rated 4.6 out of 5 across 347 reviews on two platforms, including 346 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
3/5
GoogleHappy with the agents I have interacted with from Morgan Randall, as they had an ideal customer care on the personal level. As far as their agency fees are concerned they're rather an overrated, overpriced agency for doing something every other agency is supposedly doing. Nothing extra magical with them except more money to pay. I would rather conclude by saying I have met a couple of good people from the agency, but that wouldn't make their agency any less rediculously expensive.
5/5
GoogleViewing a property with Morgan was a very pleasant experience - which is far from being always the case! Although I won't be going ahead with this property I felt Morgan had a very good approach: he gave me all the information I needed and was very positive but never pushy. He came across as having good psychological as well as business acumen. From this experience with Morgan (no relation to Morgan from the agency's name) I would be very happy to use the agency for letting or selling a property.
5/5
GoogleI was looking for a 2/3 bedroom property and Anthony Norton at Morgan Randall was absolutely excellent in assisting us. He was friendly, professional and gave us a fantastic service. He would always follow up with a call or an email. Initially, he asked us some questions, sent through some properties straight away, accommodated our viewings times, and drove us to various locations. He also provided an easy-to-read leaflet about each property, which was really useful. Although we did not find a property through Morgan Randall in the end (as we found a place through a different estate agent)- I would definitely recommend!
1/5
GoogleAvoid!! You don't want to work for a company that treats their staff like it does and as a result I personally wouldn't want to buy/sell through them either. The sales pressure put upon staff is enormous - it made my husband anxious and stressed most of the time. He wasn't even allowed to take any paternity leave when our son was born. When he left after a year of sticking it out, they charge him every conceivable fine possible despite him turning the sales around exponentially in his office.
1/5
GoogleBy far the worst customer service that I’ve ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I’ve ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn’t listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money! You can understand why it’s the worst customer service I have ever come across. They did not apologise for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me! That I can’t even get into the property that I’m paying for. But there is more! When we moved into the property of the hot water wasn’t working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did. We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I’m eating my dinner on the sofa. Until my order comes through on Amazon because God knows they are not going to get any new ones. Our double bed in our room has got wheels so every time we get on it I feel like I’m dancing on ice! The shower head is completely screwed! The doors to balcony do not open! I could probably go on for days! Yeah so a long story short you are probably best off not using this company. Save yourself the stress and knew someone else I wish I did.
4/5
GoogleNice place, good coffee. Strangely empty most of the time. Also no Wi-fi, but I shouldn't blame Morgan Randall for my exuberant consuming of HD Youtube videos on data. Finn, our expert negotiator, was the most thorough of all the agents we saw in Angel, of which there are many. He came up with an extensive list of properties that closely matched our needs following a sitdown. We unfortunately ended up shifting too far East for our liking and didn't end up finding a place. Finn noted that the crackheads outside added to the ambiance but it was not to be. Would defininately use them again.
5/5
GoogleFinn is super professional, easy going and switched on. Took us to a range of houses and found the perfect house in 2 hours, would highly recommend to anyone looking for a house.
5/5
GoogleHighly recommend this agency, super helpful. Jake has helped us found this apartment which we really like and all the paper works are done in a short time so we can move in ASAP. One of the best agency I have worked with in London.
Hi Yuna, thank you for leaving such a positive review about Jake and how he managed to make the paper work go as smoothly as possible. For that reason, we would love to work with you again! All you would need to do is to fill in our referral form here: https://www.morganrandall.com/referral and you can get the chance to get £1000!
5/5
GoogleI spoke to Hayley a couple of times and have to say that she has amazing rapport building skills. She is very approachable and well spoken. Keep it up Hayley!
5/5
GoogleI had a great experience dealing with Morgan Randall! My agent Sarah Irvine was particularly helpful but most importantly understood our needs to be able to provide us the properties best suited for us.
5/5
Googlearthur moore paid great attention to my specific needs and requests and was able to find the perfect place for me to live. it was seamless and super easy. he made me feel like checking off all my boxes was hit priority. well done!
Hi Azizi, thank you for your review about Arthur, i'm sure he enjoyed working with you well! We would like to return the favor by giving you the opportunity to win £1000. All you would need to do is to fill in our referral programme form here: https://www.morganrandall.com/referral and if the person you refer either rents, buys or sells through, both of you will get £500 each!
1/5
GoogleThough many items were not accounted for in first inventory check including CCTV Cameras and Flood Lights insisting on not changing date of checking to the later date and on failing to see odd spot of dust in drawers in first inventory to accept that as an error and not arguing needs professional cleaning will prove trustworthiness on the firm.Police spotted criminal damage to one of the CCTV cameras. Through Landlord requested Morgan Randall to get tenants to call 101 or 999 but no official letter with copy to Landlord seen yet.When Criminal Damage to one of the cameras though informed to Morgan Randall an action as requested by the Police would be appreciated by Mertopolitant Police.
4/5
GoogleMany thanks to Marissa for her good advice and support along the way during my flat hunting, I really appreciated her time and her calm, helpful and professional manner.
5/5
GoogleKatherine was really personable, nice and extremely helpful! She made the whole house hunting experience a joy which was unexpected. Would recommend her to anyone looking for a place!
5/5
GoogleKatherine was very helpful with sorting out the documentation and getting me all ready to go for the flat. No issues and moved quickly, looking forward to moving in.
5/5
GoogleWe have found Morgan Randall to be a very efficient, positive and professional estate agency firm. Initially, as we were relocating and were very limited on when we were able to attend viewings we found them to be very flexible and willing to show us the property there and then as we enquired. We have dealt entirely with Paige who is very approachable and friendly and who has been consistent, easy to contact, quick to respond to enquiries and transparent about the process. We look forward to a continued good service from this firm and so far are very impressed.
4/5
GoogleA great experience so far, I feel confident leaving my search in the hands of Stuart. Considering our budget, our expectations were far too high and he wasn't afraid to point this out. He showed us what our budget would achieve in Balham (which was the only place that we'd consider at the beginning) and off the back of that, we've changed our search area now to Streatham after some more sound advice. We have found so far that the standard of property to be far higher and feel it only a matter of days before making that commitment.
5/5
GoogleWe have found Morgan Randall to be a very efficient, positive and professional estate agency firm. Initially, as we were relocating and were very limited on when we were able to attend viewings we found them to be very flexible and willing to show us the property there and then as we enquired. We have dealt entirely with Paige who is very approachable and friendly and who has been consistent, easy to contact, quick to respond to enquiries and transparent about the process. We look forward to a continued good service from this firm and so far are very impressed.
1/5
GoogleLetting the property initially was great, with Garry Bullock being particularly very helpful and accommodating. Unfortunately this positive feeling towards Morgan Randall was not to last. Myself and a flatmate were hit with extortionate hidden fees on vacating the property, have had a nightmare trying to speak to the 'Client Services' department and have generally been treated very poorly. Once Morgan Randall had secured their letting fee, it seemed they were only interested in charging as much as possible for doing as little as possible. Having left the property over a month ago, we are still battling to get our deposit and overpaid rent back; This was despite the property being left in a perfect condition and the property being moved into by another tenant the day after moving out. The property was at one point double let, with Morgan Randall having had a new tenant sign a lease before having our lease released by the landlady. Furthermore, we were not invited to the check-out which was carried out AFTER the new tenant's tenancy began; the check-out somehow cost £260 + VAT, which again seems extortionate. In summary, a complete lack of transparency when it comes to fees and impossible to speak to anyone with any authority. Any queries were passed between departments with nobody seemingly willing or able to take responsibility. A truly awful experience all round, with Morgan Randall doing nothing to dispel the belief that Estate Agents are just out to fleece people for as much money as possible, whilst offering little to no service.
5/5
GoogleI found this estate agency to care a load more than some of the other vultures out there. Not that I have anything against estate agents in general, but from my recent dealings over the last 4 weeks with many different companies and individual agents, there are many different styles of selling, most of which very much make you feel like a 'number' and a few collective pieces of data for processing in the mass chaos that is lettings in London! Challon in particular stood out for me as he actually listened to what I was after and really suited properties to my needs, (sounds simple but you won't believe the amount of crap places I had to view with other agent, probably just so they hit they viewings per day targets). Very friendly and informative, picked me up from the station and dropped me back off also which was a nice touch. bumped into one of his colleagues when exiting the property also and he seemed nice also, I got the feeling in general that is was a good company to work with.
4/5
GoogleMoving down from the North to London - especially over Christmas - can be extremely challenging, but Morgan Randall specifically Garry Bullock, was really helpful. He kept in contact with us regularly and really understood the type of property we were looking for. After our viewing MR were able to sort out everything online including signing our tenancy agreement. The Christmas offer of no admins fees also saved us money and is a really good idea. We were able to move into our property with very short notice, unfortunately that meant that the house wasn't as clean as I'd have expected MR standards to be. We have also had some plumbing issues, which Garry and the property management team have worked with us through, but again resolving the problem has been much slower than it should have been. Overall we are pleased with our two bed flat and thank MR and Garry.
4/5
GoogleMy experience of dealing with Morgan Randall was very good. They quickly found a property that met our requirements and budget. Paige was polite, efficient and honest.
5/5
GoogleGavin was very accommodating and friendly, a pleasure to work with. Would certainly use Morgan and Randall in the future to search for new apartments to rent.
5/5
GoogleHad a really good experience with Morgan Randall. Managed to go from first viewing to starting the tenancy in under 2 weeks. Gavin G really went the extra mile in helping me obtain references, and was always at the other end of the phone. Gary and Gavin helped out massively whenever I raised concerns and they were a pleasure to deal with. Couldn't recommend them enough - made the stress of moving completely seamless.
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