McHugh and Co London reviews

★★★★★ 5/5

Google

Marino Costi assisted my family with the sale of a late family member's property at auction. The process was quick (under a month from instruction to auction), surprisingly straightforward with no lengthy questionnaires to complete, and we didn't have to wait for probate to be granted in order to sell at auction. Marino reassuringly kept us informed and guided us through the auction process. We were delighted that the property achieved over our reserve price, and over that of the marketing valuations provided by other high street estate agents. We also have the reassurance that the buyer is committed to the sale and the purchase price as contracts were exchanged on the day of auction. Thank you to the team at McHugh & Co for your efficient service, and thank you, Marino, for your assistance in achieving such a great result! My family and I highly recommend your firm and the auction process.

Charmaine · 26 October 2022

★★★★★ 5/5

Google

10/10 experience with McHugh & Co, James & the team were fantastic!

Lisa · 16 December 2025

★★★★★ 5/5

Google

A big thank you to McHugh and Co. who have always been incredibly helpful and professional in looking after our property over the years - with both the lettings and the recent sale. A sometimes stressful and protracted selling process was made much easier with Shemsi’s patient, positive and pro-active approach. He has been a pleasure to work with and we would certainly recommend him and McHughs!

Peter · 26 October 2023

★★★★★ 5/5

Google

I purchased a property by auction through McHugh, and I found the experience with them second to none. They set realistic guide prices and were on hand to answer any questions before and after the auction took place. They ensured everything upon completion was effortless, and I was really impressed with their overall service.

Google · 26 October 2021

★★★★★ 5/5

Google

Fantastic service - Marino was brilliant throughout, thank you

Abs · 28 April 2024

★★★★★ 5/5

Google

They are a good agency and very helpful. In the midst of the pandemic, some agencies act funny not sharing correct information or discriminating people for viewings for money but McHugh is always polite and provides a quality service. I've been with them for 2 years and I highly recommend their services for their quality and trustworthy services.

E · 26 October 2020

★★★★★ 5/5

Google

Extremely professional and efficient. Special mention to Shemsi who helped me and guided me through my application!

J · 26 October 2023

★★★★★ 5/5

Google

Very professional and helpful staff. Always ready to sort out friendly solution. Mr Paul is very nice, humble and lovely person. It was great experience with McHugh & Co and I would highly recommend their services.

Azhar · 26 October 2021

★★★★★ 5/5

Google

I had a wonderful experience with McHugh & Co. Shemsi was extremely helpful throughout the entire process, always on hand to answer any questions we had. We’re overjoyed with our new rental property. Would highly recommend!

Lauren · 26 October 2021

★★★★★ 5/5

Google

Great experience! Shemsi was great to work with. Highly recommend!

Yehuda · 28 February 2024

★★★★★ 5/5

Google

Excellent service received from Marino. I approached different auction houses but this was the best in dealing with my sale.

Alin · 20 August 2025

★★★★★ 1/5

Trustpilot

AVOID!!

AVOID!!! They are a con. They don’t tell you about hidden fees which is there but cleverly disguised with words rather than digits. Once you pay there £1k they brush you off! I ended up paying 6k extra to the seller which wasn’t mentioned at the time of buying also have to pay the sellers solicitors fee! The house we Bidded on and won had subsidence and the legal

Customer · 12 May 2023

★★★★★ 5/5

Google

We had a through and through pleasant experience with Paul. Everything went smoothly, he is very quick to respond and to sort out any kind of issues. Has a sense of humour, too.

Mandy · 26 October 2021

★★★★★ 1/5

Trustpilot

Be very aware of Witten clause in the…

Be very aware of Witten clause in the special conditions that agree the buyer to Pay either 2.75 % of the sheller legal fees or £4750.00, (of which they don't have to show any evidence) They will always go with the higher of the two sums. It is very miss leading that in classes 8 and 9 these are outlines as far lesser costs only to be superseded later. I would say this is Almost criminal. They could 100% make this clearer and be more upfront that these fee's would be paid to the Seller on completion. You can't help but feel that these are hidden costs

Simeon · 8 November 2021

★★★★★ 1/5

Google

Unscrupulous and Shady. Spend hours researching and doing leg work on a property only to find guide price is raised by over a hundred percent on auction day. No problem if you want to price it that high, but why waste my time and resources enticing me at an unrealistically deflated price in the run up? Often properties that listed with this company are bought months prior to auction at prices much higher than guide,. A check of zoopla will confirm this. The guide price is nonsense. They are Cowboys, wasting people’s time. Will no longer use.

Jeb · 26 October 2021

★★★★★ 1/5

Google

*Zero rating - be very careful* Be very careful when buying from this auction. they deliberately put very low guide prices and change the guide prices last minute. ALWAYS CHECK THE 'SPECIAL CONDITIONS OF SALE' for hidden fees and many times they dont sell the full title. Many times they sell property with part of the title. You will only find out when its too late. BE VERY CAREFUL ALWAYS GET A SOLICITOR TO CHECK THE LEGAL PACK BEFORE YOU BID FOR ANYTHING WITH THIS COMPANY.

Tameer · 26 October 2021

★★★★★ 1/5

Google

Called McHugh & Co to check if they had received my pre-auction offer for a property (£5k over the guide price set) and it was answered by a rude person called Marino - he basically laughed at my offer and refused to even send it to the vendor because he said "there was no point" - he took it upon himself to decline my offer. I made my offer based on the reserve price. Why set low prices and waste peoples time? NOT WORTH DEALING WITH THIS JOKE AUCTION!

S · 26 October 2021

★★★★★ 5/5

Google

I had attended McHugh & Co auctions a couple of times as a potential buyer but unsuccessful but had been very impressed with their service. So I was happy to use the company again. I have not been disappointed when I engaged their services to auction a property. I had an amazing professional support from Marino Costi my contact person. He was very patient and listened to my numerous concerns and challenges and delivered a successful outcome. Well done to you Marino and your amazing team. Thank you.

Irene · 26 October 2021

★★★★★ 5/5

Google

Cannot thank Paul Buchanan enough. He went above and beyond to help me over the last few days and I will be forever grateful

Kelly · 26 October 2022

★★★★★ 5/5

Trustpilot

Great company

Great company. Really good website

JustAnswer · 12 December 2025

★★★★★ 1/5

Yell

McHugh & Co: Rude staff and FAKE prices - don't be fooled!!

Called McHugh & Co to check if they had received my pre-auction offer for a property (£5k over the guide price set) and it was answered by a rude person called Marino Costi - he basically laughed at my offer and refused to even send it to the vendor because he said "there was no point" - he took it upon himself to decline my offer. I made my offer based on the reserve price. Why set low prices and waste peoples time? NOT WORTH DEALING WITH THIS JOKE AUCTION!

SawsH · 5 July 2021

★★★★★ 5/5

Google

Shemsi is really professional and friendly. He always makes himself available to answer every question or problems I have regarding the property. Couldn’t be happier with my new home! :)

Sabelle · 26 October 2021

★★★★★ 5/5

Google

My experience with McHugh&Co has been great so far. Shemsi has been super helpful and efficient throughout the whole tenancy process, replying to my concerns and questions promptly. Definitely recommended!

Agustina · 26 October 2021

★★★★★ 5/5

Google

Paul at McHugh and co. was a great help in chivvying the various parties in the sales process along to keep things on track, and even when faced with issues beyond his control, remained very communicative, helpful and professional to ensure we reached a positive resolution. He also went out of his way on a number of occasions to let various surveyors / us as buyers in to the property to complete final checks. Thanks for your efforts.

Tom · 26 October 2021