McHugh and Co London reviews

★★★★★ 1/5

Trustpilot

Beware of the small print when buying a…

Beware of the small print when buying a property through this company.I spotted the additional £650 legal pack cost & also saw the £1000 Buyers Fee, but missed Clause 15 on their Special Conditions, which covers an additional £4750 Sellers Fee as well.This Sellers fee is NOT clearly visible on their auction site & I feel is a disgraceful omission.Buyer Beware, as they say

Stephen · 15 June 2022

★★★★★ 5/5

Google

Rented a property for 2 years with McHugh & Co, they were a great estate agent and helped me find my perfect rental property. Thank you to Shemsi for your help.

Danielle · 30 November 2023

★★★★★ 5/5

Google

Rented an apartment through this agency and had a great experience. Shemsi was consistently responsive and helpful, addressing all our inquiries promptly. Highly recommended!

Mateusz · 29 March 2024

★★★★★ 5/5

Google

We've had a great experience with McHugh & Co. A big thank you to Paul for all your help, communication and making the rental process so easy. We've found a great flat, and would readily use McHugh & Co in the future.

Eddie · 26 October 2022

★★★★★ 1/5

Google

The rudest receptionist on the planet who just answers bluntly refuses to tell you any information just tells you to check the website which if you’d have been able to easily access the information you wouldn’t have called. What kind of company selling property has a woman like this on their phones speaking to potential customers

Sapphire · 3 December 2024

★★★★★ 5/5

Google

Dealt with Marino Costi and the service was exceptional! Only auctioneers I’d ever use in the future. Great service all around.

Manrik · 28 April 2024

★★★★★ 5/5

Google

Shemsi was our estate agent and he was a pleasure to communicate with and always reliable whenever we needed him. Very professional and always looked out for us.

Neel · 26 October 2023

★★★★★ 5/5

Google

We were so pleased with our experience with McHugh & C when buying our property. Paul Buchanan was so genuine and we felt so comfortable with him from the beginning. We have been so impressed with our experience we'd be happy to recommend them to any one.

Lukia · 26 October 2021

★★★★★ 5/5

Google

Marino was a pleasure to work with. Very knowledgeable, professional and responsive. Made the whole process very easy. Highly recommended

Gerty · 29 March 2024

★★★★★ 5/5

Google

Marino provided a very good service for helping to sell my property.

Steve · 16 February 2026

★★★★★ 1/5

Trustpilot

Highly misleading auction guide prices

Their auction guide prices are dramatically undervalued - every lot in today's auction has attracted considerably higher results than the guide price. The guide price for the one I was interested in was increased by the auctioneers less than 24 hours before the auction began. Thankfully I hadn't invested any money in solicitors, etc... Such practices makes me think they're undervaluing their guide prices just to get people's attention. Wish I'd read the negative reviews on here before registering as this is not an isolated incident. Don't waste your time unless you're willing to spend considerably more than the guide price. Buyer Beware!

JD · 23 May 2023

★★★★★ 5/5

Google

Shemsi was absolutely amazing. Very easy and reliable to contact and also very helpful with any problems/questions that we had. Would highly recommend his services.

Rahul · 26 October 2023

★★★★★ 5/5

Google

Sean was really kind and helpful with me, so i was really happy about my first experience in the field of auction sale. He followed me step by step and was great. He answered to all my question really fast and precisely. :-)

Alessandra · 26 October 2021

★★★★★ 5/5

Google

We have gone through Mchugh many times and the service provided is always brilliant. Shemshi in particular is always of help and willing to help, prior and post completion.

Sami · 10 August 2025

★★★★★ 5/5

Trustpilot

Knowledgeable, professional, responsive

Marino was knowledgeable about auction processes and the market, was professional and responsive throughout. Highly recommended

Aall · 23 March 2024

★★★★★ 5/5

Google

We had a really good experience so far with Shemsi from McHugh&Co., he was very attentive and responded to all questions promptly!

Leon · 16 October 2025

★★★★★ 5/5

Google

Excellent results. Used them twice and nothing but great service and results. Thanks Marino

H · 28 April 2024

★★★★★ 5/5

Google

I recently working with Marino when selling through auction. Marino was supportive and available at all times. Auctions can be a stressful thing to go through, but Marino's support made it a straightforward process. For anyone considering auctions, I would definitely recommend.

Stewart · 26 October 2021

★★★★★ 5/5

Trustpilot

One of the Top London auction companys

Always find a great selection of stock on offer at McHugh & Co auctions. One of the catalogues i most look forward to browsing. Although i didn't win a lot at their recent auction, i hope to me more successful at their next event. Keep up the good work guys!

Vijay · 5 November 2024

★★★★★ 5/5

Google

Sean was brilliant, patient and helped with all my many many queries. Thank you

Freddie · 26 October 2020

★★★★★ 5/5

Google

Had a really great experience buying with McHugh & Co. Shemsi was great to work with - very responsive and helpful!

Adi · 26 October 2023

★★★★★ 1/5

Trustpilot

Buyer really beware!

Buyer really beware!! Absolutely read ALL of the small print and make sure to get a structural survey carried out on a property before committing to buy. I was the winning bidder on a house that was advertised with a completion timescale of 6 weeks or earlier to be able to arrange a mortgage. It wasn’t until I applied for a mortgage that I found out that the house was of a non standard construction and to be able to get a mortgage it needed a PRC certificate and to obtain said certificate the house requires around 40-50k of renovation work carried out on it!! If I were to go ahead and spend this money it would take a lot longer than 6 weeks to do it with no guarantee I’d get a mortgage. Absolutely criminal yet the estate agents don’t care and will totally deny all wrong doing as they are not legally obliged to mention the non standard construction unless specifically asked. I have lost ALOT of money and a house that I loved!

Mrsb · 24 November 2022

★★★★★ 1/5

Trustpilot

Valuation 50% of red book

Valuation 50% of red book I had an offer of 100% more than the valuation they gave and I had a red book valuation that agreed ,Sharks

Mark · 5 August 2025

★★★★★ 1/5

Trustpilot

Sadly everything other reviews have…

Sadly everything other reviews have sited are 100% correct ...the Legal Pack is a joke with vital information missing only response will be get indemnity insurance

Helenjones · 16 May 2023