Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent work! Both Surveyors Chris Baker & Karen Hawkes are very efficient. Valuation conducted within 2 days after I first got in touch, and valuation report was completed and delivered within 5 business days after valuation. I would also like to mention the admin Eszter Safrany is very responsible person, she took great ownership to ensure my message was delivered and followed up. Thank you team!
ELY · 12 June 2020
Agent replied · 11 June 2024
Thanks for the positive review , we are delighted to recieve such positive feedback
★★★★★ 5/5
GoogleThank you so much for the prompt evaluation!🙏
Mohammed was very friendly, introduced himself & explained what he will do. Then did his work quickly & efficiently and professionally …
Lyudmyla · 16 April 2024
Agent replied · 11 June 2024
Lovely to get a positive review. we are delighted we were able to assist and I'll make sure Mohammed and the team are made aware which which will ensure a smile in the office.
★★★★★ 5/5
GoogleFantastic experience instructing McDowalls to do a leasehold valuation. Chris was incredibly knowledgeable and took the time to go over my situation and offer thoughtful and actionable advice. Everyone else I dealt with was helpful and efficient. Would definitely recommend their surveying service.
James · 12 June 2023
Agent replied · 11 June 2024
Nice to start the day with a glowing review. James we appreciate the feedback. The position you find yourself is complex so we hope we managed to run through your options and that in time the matter is resolved.
★★★★★ 5/5
GoogleGood service from Chris and the team. Had a few minor issues at first but this was quickly resolved. Chris went out of his way to revisit the property and explain everything in laments terms. Thanks for all of your help.
Dan · 12 June 2023
Agent replied · 11 June 2024
Thanks Dan for the review. I am glad we were able to resolve things and move on with your valuation. All the best with the rest of the process
★★★★★ 5/5
TrustpilotOutstanding management service
The Mcdowalls Property management team have excelled themselves to deliver a service beyond my expectations,
No · 9 April 2026
Agent replied · 5 June 2026
Thanks you Mr Naqvi for the review. We are making good progress at your block under Marks leadership. The team will continue to work with you to improve matters further over time.
★★★★★ 2/5
GoogleActually quite unimpressed with the quality of service. Karen was great. Whenever I called, people were helpful. But, my actual Valuer was very frustrating. She wouldn't answer emails for weeks, was at times rude in her replies and never directly answered my questions. All it would take to make this great service would be simply for her to reply to emails!
Tom · 12 June 2020
Agent replied · 11 June 2024
We are sorry to hear that our response to emial was not up to scratch and we've taken steps to improve this.
★★★★★ 5/5
GoogleEfficient and prompt surveyors, as well as if a valuation needs to be extended. Exactly the service promised, can't fault them. On top of this, special thanks to Jayne for answering my email query on a Sunday.
No · 12 June 2023
Agent replied · 11 June 2024
Delighted that the team have been able to help and go the extra mile for you. All the best with your home move.
★★★★★ 5/5
GoogleI had a pleasure of dealing with McDowalls Surveyors on several occassions and every time it was excellent. Special thanks to Steve Jones,Chris Baker& Eleni for their quick responses and reports which really helped me in process of sellinv my property.
property.PositiveResponsiveness, Quality, Professionalism, Value
Joanna · 24 August 2022
Agent replied · 11 June 2024
Thanks much indeed Joanna for the positive review. We are delighted that the report allowed you to make informed choices. We all wish you all the best
★★★★★ 1/5
TrustpilotDisappointment
I would like to express my profound disappointment with this agency. In my experience, their conduct was far from professional. They contacted my workplace to obtain references, reached out to my former landlord, who also provided references, and even called my mother's employer, who supplied additional references. Furthermore, they requested access to my bank account, which I promptly granted by providing statements.
Marcos · 28 August 2024
Agent replied · 25 December 2025
Thanks for the feedback. I'm sorry the referencing procedure for the proposed letting has not completed smoothly. I will discuss the matter with the team to ensure that any lessons we need to learn are taken onboard and actioned effectively so that your experience is not repeated.
★★★★★ 5/5
GoogleDear All,
I decided to do Stair casing on my property and my housing association introduced few Property Surveyors company to me.
After I called and spoke with them, I noticed the Mcdowalls surveyors LTD is better than others, because of customer service on the phone and also better price than others.
The guy who came to my property it was very punctual, behavior, and definitely his professionalism.
I believe I can recommended this company with 100% confidence to who need a surveyors.
Regards
Daniel Mah
Daniel · 12 June 2023
Agent replied · 11 June 2024
Thanks Daniel for the feedback on our valuation service. Glad the process was dealt with smoothly and the report met with all of your requirements. All the best in your home in the future.
★★★★★ 5/5
GoogleChris at McDowalls Surveyors has been great at helping with a valution report. His prompt advice through the sale proccess has been invaluable. Any issues were resolved promptly. I do recommend.
Miguel · 12 June 2023
Agent replied · 11 June 2024
Thanks so much for the great feedback. Glad your lease extension completed successfully and now you can move ahead with your planned sale. All the best
★★★★★ 5/5
GoogleGreat service - very rapid and professional with very useful advice. RICS survey and report produced rapidly and required all we needed! Would definitely use again. Many thanks to Chris.
Chris · 12 June 2023
Agent replied · 11 June 2024
Thanks Chris for the review. Glad we were able to assist with your valuation requirements. All the best to you and the family with the sales process.
★★★★★ 1/5
TrustpilotService charges up, service quality down
Our service charges have doubled, building insurance costs have shot through the roof and response for routine external repairs are ignored for months and months. Insurance companies reject any claim due lack of maintenance.
Ksp5 · 13 June 2025
Agent replied · 25 December 2025
I am sorry you've needed to write a review about the service provision at your home. Another poor review has just come in about the same building. Costs relating to insurance have been rising across property portfolios but its also important to recall the associated rebuilding costs have also risen so insurance cover has become more expensive to acquire. The team in the office have been made aware of your 2 recent posts and i have asked them to get in touch immediately so your concerns can be addressed.
★★★★★ 5/5
GoogleExcellent service AGAIN! Needed to have an extension on my report for the sale completion, and Chris was more than happy to oblige! Thank you!
Keiley · 12 June 2023
Agent replied · 11 June 2024
Fingers crossed this time the completion takes place as planned. All the best with your move and best wishes from the team at McDowalls
★★★★★ 5/5
GoogleI would like to thank Chris for his help, speedy valuation and report for a section 42 lease extension 1st class ,would recommend 100%
Roger · 12 June 2023
Agent replied · 11 June 2024
Thanks Roger for you review we are glad we were able to help and wish you the best with your forthcoming lease extension.
★★★★★ 5/5
GoogleJames is highly professional and has good knowledge . Would highly recommend using mcdowalls surveyors service . Quick service and on timely manner
Pinkesh · 12 June 2023
Agent replied · 11 June 2024
Hi Pinkesh,, delighted to hear that James has done a good job as part of our valuation team. Thank you for using our services and all the best
★★★★★ 5/5
GoogleValuation for staircasing with Notting Hill Genesis
Had a great experience. Eleni is super responsive and I had an issue with EWS1 survey so an extension was needed and it was done painlessly.
Esme · 12 June 2022
Agent replied · 11 June 2024
Delighted we could help Esme. I'll pass your comments onto Eleni I'm sure she'll be pleased to hear this praise.
★★★★★ 1/5
GoogleWas not happy with the low valuation given, have since had other valuations by more local companies which are £10k higher and have now seen that a very similar property sold recently with a higher price was omitted from the report in favour of a completely different ex-council property with a lower sold price in order to justify my low valuation. This was a shared ownership resale valuation and I can’t help but think that they work to benefit the housing association NOT the actual person paying for the survey. Waste of money since I cannot use the report and overpriced compared to other companies. I did query the report and just wasn’t happy with the justifications given.NegativeValue
Rianna · 12 June 2022
Agent replied · 11 June 2024
Hello Rianna I would urge you to contact us and we can review the valuation in question. We use local comparable evidence when valuing properties. I'm sorry that you feel your home has been undervalued on this occasion. Given its a resales valuation in this case it is in both your interest and that of the Housing Association to sell at Market Value.
★★★★★ 1/5
GoogleWe are a married couple of professionals who wanted to rent a property from this company at Ron Newton House, 450-462 Barking Road, Plaistow, London, E13 8HJ.
We spent our time to come and see the property, then another week and a half to collect the necessary documents.
After that, we received a call from the agent that we were accepted. We set a date and time for signing the contract, and they also promised to send us a confirmation letter. After that, we canceled several views and offers from other landlords.
We waited for the confirmation letter for several days and lost time. We had to call ourselves and remind ourselves.
As a result, we called and were informed that the apartments promised to us were decided to be put up for sale. We are absolutely disappointed with this attitude.
The agency does not care about its promises and responsibilities, I wish you will never have more clients and you will finally lose your reputation.NegativeResponsiveness, Professionalism
Polina · 12 June 2022
Agent replied · 11 June 2024
The owner of the building at Ron Newton House has changed their mind about letting out their units and ceased the letting process prior to any tenancy commencing. This has left a group of people disappointed including you and your partner. We apologise to you and for the clients decision and the position this has created.
★★★★★ 5/5
GoogleJames was great to deal with, very personable and professional. I appreciated his experience and advice. Very happy with the service.
Jessie · 12 June 2023
Agent replied · 11 June 2024
Thanks Jessie for taking the time to review our service. I'll ensure James is aware of the feedback I'm sure he'll be delighted to hear this. All the best
★★★★★ 3/5
GoogleEdited my original review. Was not super happy with the support we got initially but in the end when escalated they did support us through the closing off of our management account in a professional and timely way
Nikolay · 26 January 2025
Agent replied · 9 November 2024
Sorry this issue has arisen following your recent enfranchisement of your building. Please contact the Directors of McDowalls who will seek to resolve this problem with the accounting quickly.
We have had some changes in staffing over the past two years in the property management side of the business , these changes are disruptive to the service level and we are working to get this right. I'd encourage you to speak to us on this please.
★★★★★ 1/5
GoogleAbsolute joke of a valuation. Not to mention the surveyor who came round was rude and unprofessional and made me feel uncomfortable in my own home. Interesting to read that other people using this company for shared ownership resales have felt the same about their valuation report. We will be challenging this and refusing the valuation and using a local valuer instead. I’m also going to report the surveyor and the company to RICS. Leaseholders: AVOID!!
Shirin · 24 August 2022
Agent replied · 23 August 2024
Shirin , could you please contact Karen or Chris urgently to discuss this urgently I'd like to investigate your concerns and make sure this is reviewed.
★★★★★ 5/5
GoogleExcellent service AGAIN! Needed to have an extension on my report for the sale completion, and Chris was more than happy to oblige! Thank you!
Keiley · 23 November 2022
Agent replied · 22 November 2024
Fingers crossed this time the completion takes place as planned. All the best with your move and best wishes from the team at McDowalls
★★★★★ 5/5
TrustpilotExcellent service
Chris was excellent, took time to explain the whole lease extension process his report was submitted the next day. Absolute pleasure to deal with. Would not hesitate to recommend.
Paul · 17 May 2022
Agent replied · 25 December 2025
Thanks very much for the positive feedback glad we were able to assist you with your lease extension.
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