McDowalls London reviews

★★★★★ 5/5

Trustpilot

I had an excellent experience with…

I had an excellent experience with McDowalls Surveyors, especially with their property management department. Lewis Sweeney was professional, responsive, and very supportive throughout the process. Communication was clear and timely, and the team made everything straightforward. I would happily recommend their services.

Roshan · 8 April 2026

★★★★★ 5/5

Google

We used McDowalls to valuate a housing association property we were re-selling. We paid for the original valuation, which is valid for 3 months, and as part of their service they offer a free 3 months extension. Due to some of the delays associated with selling shares from a housing association property, we found ourselves in a position where the valuation needed extended, once within the three month extension period and once outside of this. I contact thr company and thanks to Kelly and her colleagues, the valuation was extended twice within a day of initial contact, at no extra cost, allowing us to finally complete on the sale of the house, 8 months after the original valuation. Of all the people we've had to liaise with during the sale of the property, I van honestly say Kelly and her colleagues are the most efficient ones, making st least one part of the process less painful. Thank you very much to the whole team.

Patricia · 28 October 2024

★★★★★ 1/5

Google

The junior surveyor they sent, Billy Cannell, has to be the rudest, arrogant, individual I've ever welcomed into my home. He initially refused to take his shoes off when entering my home. After he finished huffing and puffing for a while, he finally took them off but decided to put them on my new carpet, rather than leave them on the entrance mat where everyone would normally walk and put their shoes. I even have a shoe rack which he completely disregarded. I then tried speaking to him and he rudely interrupted me to ask if I can let him just get on with his job whilst he was busy picking his nose. Disgusting behaviour! At that point I was very close to wanting to throw him out of my house. He had zero customer service skills. The audacity to come into my home and disrespect me and talk down to me. Then when he finished, he decided to put his shoes on and walk around a bit more on my carpet to make some sort of point that he does what he wants. What an absolute beep! (Review won't allow me to describe him accurately). If anyone else has a booking with him, don't bother opening the door to this arrogant nose picking beep!

Ibrahim · 26 March 2026

★★★★★ 5/5

Google

Having used McDowalls’ valuation services professionally, they were the first people I called when I needed a personal valuation for probate. The property was a bit different from others in the road/area, but Chris was able to produce a valuation report quickly and it was accepted by all of the relevant parties. McDowalls are always friendly and professional. I’d be happy to recommend them to any friends and family who might need valuation services in the future.

Zari · 29 August 2024

★★★★★ 5/5

Google

Customer service from calling to book the valuation to Andy who came to do the valuation was amazing. So easy to sort and everyone I spoke to was so helpful - Both Kelly and Jane were so helpful and Andy was such a lovely helpful man. Would absolutely recommend :)

Rachel · 16 April 2025

★★★★★ 1/5

Google

No response to the lease extension since October despite sending several reminders to Chris Baker, and Further to the invoice which has been sent out to us on the 4th January 2023. We are withholding payment for the reasons that follow: No letter of warning was sent out to us prior to the 'maintenance' taking place. The cream garage door belongs to 131 Sutton Lane. The invoice states 'cut back overgrowth in area in front of cream garage'. Ms Hargy cuts back this area every 3 to 4 months. It is clear this has not been done on the date stated. '£600 + VAT clear and level out area shrubbery and overgrowth in front of broken/bent garage door'. This garage belongs to 121 Sutton Lane. The garage door was replaced back at the beginning of October. Most of the area cleared was by the garage owner when the door was replaced. On 15th July 2017 I wrote to Mr Baker asking for permission to change the use of our garage. We informed him that we would be filling the garage door in as we could not use it. Permission was granted. We request to see before and after pictures of the work that would justify a bill of £1,188.00. It seems the work could not have been on the 3rd December as stated. Who carried out the work invoiced? Who is the company invoicing us? Why does the invoice state 'rear land/alley 117-139 Sutton Lane? Is 153a Sutton Lane being charged as they use the accessway, if not, why not? Once this invoice has been explained fully and the sum justified, we shall forward payment. If not we will seek legal advice as we believe this could be a fraudulent claim. We look forward to a speedy resolution to this issue.

Cabhit · 12 June 2023

★★★★★ 5/5

Google

I can't recommend them highly enough! Great service from McDowalls, from start to finish! Right from the moment of contact, Francesca was helpful, professional and courteous. She booked us in for a timely viewing and made the entire process simply seamless! Huge props also, for the fantastic welcome box presented to us upon signing! It was chock-full of lovely, helpful gifts and vouchers. A truly thoughtful gift, reflective of a brand that has your best interests at heart. Two thumbs way, way up!

Darl · 12 June 2023

★★★★★ 5/5

Google

McDowalls Surveyors is an excellent company that provides top-notch surveying services. I had the pleasure of working with them recently and was extremely impressed by their professionalism and attention to detail. From start to finish, the team at McDowalls Surveyors were a pleasure to work with. They were responsive to my inquiries and communicated clearly and effectively throughout the entire process. They took the time to understand my needs and concerns and worked diligently to ensure that everything was addressed. The survey that McDowalls provided was extremely thorough and well-documented. The team went above and beyond to ensure that everything was accurately measured and recorded, and they provided clear and concise diagrams and reports that made it easy to understand the results. Overall, I was extremely satisfied with my experience working with McDowalls Surveyors. Their expertise and dedication to providing high-quality surveying services was evident throughout the entire process, and I would not hesitate to recommend them to anyone in need of their services. I would especially like to mention James, Jayne, and Darren's names, They were professional, knowledgeable, and straightforward to work with.

Md · 10 June 2023

★★★★★ 5/5

Google

Yesterday I felt very fortunate to have met James Francis who was appointed to perform the survey for my flat. James was very professional and guided me through the process and helped me fully understand the whole thing. He is extremely knowledgeable and subject matter expert in the area of field he is pursuing. I will not only recommend James and your firm to my network but also contact McDowalls for all my future work I plan to carry on. Thank you James I appreciate your time and efforts. Cheers

Pritesh · 10 June 2023

★★★★★ 1/5

Trustpilot

Worst property management company

McDowalls became our property managers about 18 months ago, they immediately stopped our the parking attendants who regularly visit as we are we close to a train station. This was done only to save money, now we have lost our garden maintenance, which is again to save money. Our gardens are a complete mess and rats are now seen regularly onsite. The staff are rude and lie constantly and continuously raise what they expect us to pay.We are desperate to get rid of McDowalls

Rose · 13 June 2025

★★★★★ 5/5

Google

At a critical moment, when a property exchange was close to falling through, they stepped in immediately, reassured me and resolved the issue within an hour. Despite the situation not being their fault, they didn’t charge anything. I’m genuinely impressed and extremely pleased with their expertise and support.

Harry · 2 April 2026

★★★★★ 5/5

Google

I have come across a lot of surveyors and in general my experience has been negative. The last surveyor I used to do a valuation survey for my shared ownership flat took several months and it fell through at the last minute. I then asked my lawyer (James E Barnes Solicitors) to recommend a surveyor and they recommended Chris from McDowalls. He was exceptional and turned around the valuation report within 24 hours. Chris was communicative and did a top notch job on the report. His valuation of my flat was on par with the market rate and I can’t recommend him highly enough.

David · 12 June 2022

★★★★★ 1/5

Google

Dealt with "Lisa Brown" extremely unprofessional from day one. Told us she would contact us but didn't and when chased by us, responded saying "oh I thought you were someone who called and didn't like the property that is why I didn't call you". She then confirmed our offer on an email , took the details for referencing on phone and told us not to do anything else when we told referencing has not contacted and left an automated txt with no contact details. After 24 hours and no contact from neither her nor Rent4Sure, we chased her as always and we get told property is gone! When raising a complaint with Ms Fern from their team, we very arrogantly get told "we don't contact tenants as Landlord is our only client they pay us and not tenants"...NEVER DEALING WITH THIS COMPANY AGAIN !!! WASTED OUR TIME BY CONSTANTLY CHASING THEM !!!!NegativeResponsiveness, Quality, Professionalism

Farooq · 12 June 2021

★★★★★ 5/5

Google

I used McDowalls for a shared ownership valuation and was really impressed with the service. Jayne replied to emails so quickly, and Andy the surveyor was lovely and also very responsive. Got the result of the survey faster than expected. Would recommend to anyone and use again.

Jay · 16 January 2026

★★★★★ 5/5

Google

I had the pleasure of working with James to value my flat. James was incredibly professional, knowledgeable, and thorough. He arrived on time and provided clear explanations to all my questions. His expertise and friendly demeanor made the entire process a breeze. I highly recommend James and McDowalls!

Abs · 16 April 2024

★★★★★ 5/5

Google

Never used the service but on the phone one of Lease extension adviser gave me leagle tips and what our rights, about lease extention which gave me strength and professional language to fight my lease case with the Lease owner. Knowledge is power and with the right advise we can fight our rights without the excessive leagle coast. Big thanks to the person who's advise saved me nearly £4000.

Taskeen · 12 June 2022

★★★★★ 1/5

Trustpilot

Really terrible

Really, really terrible. Forced upon us by the landlord. We’ve since enfranchised and tried at first to work with them. While doing so we were given notice (they chose not to work us as clients), and yet they’re sitting on our service charge surplus saying they can’t complete the accounts and refund us until they sort out a communal electricity issue (an issue which highlights their incompetence - they have not paid the electricity bill since 2021). The account managers keeps changing - 3 in 2 years, and each getting worse in terms of levels of communication, response times, helpfulness, professionalism.

Nikolay · 5 November 2024

★★★★★ 5/5

Google

Great service, Jayne was very helpful and explained everything to me when arranging a valuation , Chris did the valuation and the report was done quickly, both again helpful when had to extend twice more, then when had to get extended …

Tracy · 16 April 2024

★★★★★ 1/5

Google

I would like to express my profound disappointment with this agency. In my experience, their conduct was far from professional. They contacted my workplace to obtain references, reached out to my former landlord, who also provided references, and even called my mother's employer, who supplied additional references. Furthermore, they requested access to my bank account, which I promptly granted by providing statements. After nearly two weeks of this extensive and intrusive process, they informed me that my application was declined due to my dad’s income, despite this “denied income” being the same clearly communicated from the begging. The ordeal they put me through was both unnecessary and distressing, especially as I had dismissed all other housing options because they indicated I had progressed to the referencing stage. Despite gathering all the required documentation and receiving all necessary references, they inexplicably decided that this was insufficient. I found their approach unprofessional, invasive, disrespectful, and wholly unnecessary. Their lack of integrity has caused me significant inconvenience. I will certainly not seek their services again and will pursue my rental search with another agency.

Marcos · 28 September 2024

★★★★★ 5/5

Google

I asked Mcdowalls to do a formal valuation report for purchasing my home from a housing association. They were not only efficient, responsive and professional ; but super thoughtful, understanding and approachable. Wonderful people who focus on their customers as people in a world, offering a level of service many others have forgotten.

Rob · 12 August 2025

★★★★★ 5/5

Google

Fantastic service from start to finish, an easy process with genuine customer service who really went the extra mile, polite, courteous, great communication throughout. A special mention to Jayne and James who both made an already stressful …

Amber-Louise · 16 April 2024

★★★★★ 5/5

Google

Outstanding from start to finish. Open, honest and clear communication. Willing to work with the buyers in order to accommodate their needs. If selling shared ownership I would absolutely recommend.

Gregory · 16 February 2026

★★★★★ 5/5

Google

Steve Jones valued my property and was very efficient in completing and sending over the report. His communication via email was excellent, always swiftly responding and he was happy to help. Update - I’ve since needed to come back to McDowalls (not because of any problem on their part) and Chris Baker handled my case this time. He went above and beyond to provide an updated desktop valuation for my property. He did so very quickly, which has brought a weight off of my shoulders as we were very pressed for time, with the risk of the entire chain collapsing. I’m very glad to have chosen McDowalls and very grateful to Steve and Chris, as well as Kelly (administrator) for their friendly, professional and efficient service.

Sara · 30 June 2024

★★★★★ 5/5

Google

Fantastic service from the team, Kelly especially was amazing. Quick responses, high quality of work and an excellent value for money, highly recommend!

Richard · 19 March 2026