Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe have used Martyn Gerrard Estate…
We have used Martyn Gerrard Estate Agents for well over 10 years to rent & manage our property in London whilst we live in Australia. We have been very happy with the service provided from all their staff over that time but particularly from Jessica in Lettings Renewals & Fran in Lettings Accounts who we have dealt with for years.
Roger · 17 May 2023
Agent replied · 16 June 2024
Dear Roger, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our renewals team wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat experience would 100% recommend.
Great experience would 100% recommend.I was stressed about the whole process at first but thanks to Yasemin everything went as planned, she was quickly available and willing to help when needed!
Fiona · 28 March 2024
★★★★★ 5/5
TrustpilotReally great service throughout
Really great service throughout, regular contact to keep us updated throughout and friendly professional service! Thanks Dan for making this process so much smoother for us
Rosie · 1 July 2024
★★★★★ 5/5
TrustpilotI been dealing with this office for 7 years …
I been dealing with this office for years and Stewart was and still a super star to work with and keep making me come back to deal with this office
Rio · 16 April 2024
★★★★★ 5/5
TrustpilotGabriella was extremely helpful…
Gabriella was extremely helpful throughout my house purchase. Excellent service!
Andy · 10 July 2023
Agent replied · 16 June 2024
Dear Andy, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleI had a really lovely experience buying a flat with Faysal Hassan. Faysal was always polite, quick, professional, non-judgmental, and easygoing. The communication was impeccable. He made the negotiation very smooth, and thanks to his understanding of the matter the whole process from the offer to completion took one month and a half. HIGHLY recommended!PositiveResponsiveness, Professionalism
Dmitri · 12 January 2022
★★★★★ 5/5
TrustpilotDeclan was great!
Declan was great, very informative and gave really useful advice during the sale. Helped my sister and I find our dream property. Even let me know of properties before they came to the market and was always punctual.
Eva · 22 October 2023
★★★★★ 5/5
TrustpilotNadia was most helpful
Nadia was most helpful, courteous and efficient. The property went on the market early Saturday morning. By Saturday afternoon we already had an offer on the flat due to the fast speed service of Nadia. Since then she has pushed and speeded along the trial of paperwork that is needed now a days.Thank you Nadia.
Michael · 18 February 2022
★★★★★ 5/5
GoogleI had a great renting experience with Martyn Gerrard. I wanted to move as soon as possible and the whole renting process was very smooth, quick and easy. Shervin was very helpful and promptly responded to all my queries. It's been a pleasure to deal with Shervin and Martyn Gerrard agency.
Dinara · 24 August 2022
★★★★★ 5/5
TrustpilotJessica did a great job!
Jessica made the process seamless, simple and stress free. Couldn’t have asked for anything better…
JA · 23 January 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Land & New Homes office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotKyri Ayed is a true professional!
Kyri Ayed is professional, efficient, friendly and goes beyond to get the job done! I cannot speak highly enough about Kyri…from the off-set he showed enthusiasm and really listened and understood my personal circumstances in my search for a flat. Martyn Gerrard should be proud to have him on their team!
Julie · 17 August 2022
★★★★★ 5/5
TrustpilotVery quick and easy tenancy agreement
Very quick and easy tenancy agreement. Jessica was fast and very professional.
Darren · 25 April 2023
Agent replied · 16 June 2024
Dear Darren, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat end to end experience with Martyn…
Great end to end experience with Martyn Gerrard. Bruvis and Antony were pro-active, attentive and were good at keeping me updated. Thank you for all your support and hard work to get this over the line.
T · 24 November 2023
★★★★★ 5/5
TrustpilotFatmir a wonderful estate agent
What can I say after a few months of trying to sell my lovely family home this fabulous estate agent Fatmir at Martyn Gerrard came to my rescue. He listened, was honest , incredibly hard working, communicated clearly at all stages and finally got me a sale near to my asking price. He was a blessing and a real gem and saw the things that drew me to my home that would draw others like me. He found a lovely couple who will carry forward my legacy.
Ms · 20 February 2024
★★★★★ 5/5
TrustpilotAs soon as the property came on the…
As soon as the property came on the market. Titus and team had viewings rolling in. Communication was great and Titus kept us in the loop throughout process of finding new tenants
Summer · 19 February 2024
★★★★★ 5/5
TrustpilotExcellent Letting team at Martyn Gerrard.
Thank you very much Faisal and Antony for all your advice, help and support in letting our apartment. You have been patient and kept us continuously updated on the progress of the property. As first-time landlords we’ve been delighted by how transparent, efficient and genuinely helpful Martyn Gerrard team has been throughout the whole process. A great service all round, much appreciated.
Harshad · 13 February 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you in the future.
★★★★★ 5/5
TrustpilotA great experience
I have been in contact with a number of estate agents over the years and Martyn Gerrard is definitely one of the better agents to work with. They are professional, responsive and honest. A special mention has to go to Sophie, Matt and Adrianos who have gone above and beyond to help me with my search.
Danielle · 11 August 2023
Agent replied · 16 June 2024
Dear Danielle, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 5/5
TrustpilotTreon was really supportive and helpful…
Treon was really supportive and helpful throughout this whole process. Really grateful and if you’re looking to buy a home, I’d highly recommend going to Treon. Extremely impressed.
Consumer · 8 May 2024
★★★★★ 4/5
Trustpilotwhile selling and purchasing with…
while selling and purchasing with Martyn Gerrard.I was dealing with Bruvis & Jamie, they were so friendly and very helpful. They reassured me and helped me when ever i needed along the way.Thank you.
Miss · 24 October 2024
Agent replied · 22 December 2024
Hi Miss Mansi, thank you for your good review for our Sales Team.
★★★★★ 4/5
TrustpilotThanks for helping me get the flat!
Thanks to Martyn Gerrard I was able to apply for and be approved for a flat that I found online and was very fond of. Sophie and co made it happen for me despite being abroad and doing everything remotely and also with a 4 hour time difference. The approval process is not the most customer friendly and also I think it should be better explained as to the requirements and parts of the process before. For instance I paid a non refundable holding fee after being misinformed that my salary was high enough to not need to justify any extra income or savings to pass the approval process which was not the case, causing some stress and extra work from my side. In this process you almost feel like you’re asking a favour of the company/landlord, and not the other way round, offering to enter into a contract and pay said landlord/company. But over all a good experience, and I hope it continues that way. Thanks guys!
Adam · 13 February 2024
★★★★★ 4/5
TrustpilotJessica was great
Jessica was great, efficient and got everything sorted quickly and seamlessly.
Gill · 11 May 2023
Agent replied · 16 June 2024
Dear Gill, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck.
★★★★★ 5/5
TrustpilotWhat a lovely lady Sophie is!
What a lovely lady Sophie is!Sophie was so friendly, helpful and positive!I’ve spoken to many property agents and I must say so far she was the nicest person I’ve had.Sophie was able to arrange a viewing for me straight away so I’m so happy with the outcome So grateful to her.
Dee · 22 July 2022
★★★★★ 5/5
TrustpilotGreat experience with the team
Great experience with the team! Oliver in particular was a real help in showing us around the area. The whole team were really informative and honest with their assessment for each property. Would completely recommend.
Dee · 6 October 2024
Agent replied · 26 October 2024
Hi Dee Dee, thank you kindly for your review and we are always happy our Team does their upmost to assist with finding a new home.
★★★★★ 5/5
TrustpilotAnthony was very professional and…
Anthony was very professional and attentive.
Cedric · 23 September 2023
Agent replied · 16 June 2024
Dear Cedric, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
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