5/5
TrustpilotSupported me post tenancy
Thank you to William Anderson for all his help and support.
Agent replied · 23 October 2024
Dear Ritam, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
Trusted Agent profile · London
Marsh and Parsons reviews in London
★★★★★
1,008 reviews across 2 platforms
29 Harrington Road, London, SW7 3HD
Part of Marsh, see every office.
Marsh's office in London, at 29 Harrington Road, is rated 4.3 out of 5 across 1,008 reviews on two platforms, including 209 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Marsh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent customer service and very efficient.
Eryk Stepniak took care of our renewal case. Excellent customer service and very efficient. Thank you Eryk
Agent replied · 23 October 2024
Dear AMG, Thank you for taking the time to leave a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery helpful and great service
Very helpful and great service! Victry was most helpful with all our queries & quick to respond
Agent replied · 23 October 2024
Dear Adam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAssignment of tenants
Jordann made the whole assignment of tenants very easy and seamless. A pleasure to deal with M & P!
Agent replied · 23 October 2024
Dear Charlie, Thank you for taking the time to leave a lovely review regarding Jordann. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilothelpful, reliable and responsive
Phoebe Negueroles is extremely helpful. She responds quickly and efficiently to every question. she's clear in her communications and very pleasant at every interaction!
Agent replied · 23 October 2024
Dear Clova, Thank you for taking the time to leave a wonderful 5 star review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleBrilliant experience all round. Riccardo from Mash & Parsons was very supportive when showing us around and helping us make the right decision.
Agent replied · 15 June 2024
Dear Pascal, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleCia and the team at this estate agency are exceptional! Their expertise and dedication made finding my dream home a breeze. Highly recommended!
Agent replied · 15 June 2024
Dear William, Thank you for taking the time to leave a wonderful 5 star Google review. Cia will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent serviceEveryone we've dealt with has shown…
Everyone we've dealt with has shown expert professional skill, timing and experience that has delivered the perfect result for us and our tenants.Every aspect of customer service is excellent!Our experience of letting our flat has been so much easier and quicker than we expected - a really good experience. I wouldn't hesitate to recommend.
Agent replied · 23 October 2024
Dear Anne, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
TrustpilotChange of occupancy
Very impressed with Will Whitty, a property manager at Marsh & Parsons. Responsive, diligent, courteous and very pleasant to deal with. He handled the matter with the care and professionalism that it deserved and made what looked like a long and tedious process a fairy simply one. One of the best property managers we’ve come across over the years. And we’ve seen many!
Agent replied · 23 October 2024
Dear Maxim, Thank you for taking the time to leave a lovely review regarding Will. Kind regards, Lesley, Customer Relations Team
5/5
GoogleAbsolutely superb! I couldn't ask for more and very grateful indeed to Devin for all his help with my recent purchase. Thank you Devin!
Agent replied · 15 June 2024
Dear Will Thank you for your kind comments regarding Devin and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleWe have had the opportunity and great pleasure of working with Zack in our search for a property to purchase. We found Zack to be highly professional, extremely helpful and attentive to our needs. We strongly recommend him and look forward to working with him again.
Agent replied · 23 January 2025
Dear Jadwiga, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
5/5
TrustpilotGreat employees
Jordann Webb is always very helpful and an asset to your company. Appreciate the quick and clear responses.
Agent replied · 23 October 2024
Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleGreat experience renting my first place through Marsh and Parsons, Lucy was very patient and helpful throughout, making the whole process stress free.
Agent replied · 15 June 2024
Dear Bibi, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotWilliam is so professional and helpfull…
William is so professional and helpfull !!! Thank you very much !
Agent replied · 23 October 2024
Dear Mahdi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI have worked with Hannah-Louise on numerous transactions. She is very helpful, proactive, and always supportive throughout transactions. Would highly recommend working with her.
Agent replied · 15 June 2024
Dear Minisha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotGiles was very helpful
Giles was very helpful with all our questions and helped things move progressively
Agent replied · 23 October 2024
Dear Lynn, Thank you for taking the time to rate your service with Giles and the M&P team. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharlie is an unbelievably detailed…
Charlie is an unbelievably detailed individual who will always go the extra mile. I cannot thank him enough for looking after my property.
Agent replied · 23 October 2024
Dear Reina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotPositive
My experience with Marsh and Parsons has been overall positive. Abdullah was very responsive and helpful when we faced any issues.
Agent replied · 23 October 2024
Dear Shiffa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotIn the past there has been sometimes a…
In the past there has been sometimes a lack of response but Sabina Parla has been very helpful and quick to respond with any and all my queries! Has made a huge difference.
5/5
GoogleZack was super helpful, he went above and beyond, will definitely use Marsh and Parsons in the future!
5/5
TrustpilotI have used property management for…
I have used property management for over 15 years. My present property manager, Abdullah Leghari, ticks all the boxes required of a property manager. He responds promptly to my emails communicating clearly and dealing effectively with queries. He gives helpful advice and displays sound negotiation skills. He keeps me informed in a timely manner on maintenance work and progress of. I can highly recommend him as a property manager.
Agent replied · 23 October 2024
Dear Claire, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah is a fantastic property…
Abdullah is a fantastic property manager - efficient and helpful.
Agent replied · 23 October 2024
Dear Abdullah, Thank you for taking the time to leave such a lovely review. Your comments regarding Abdullah are really appreciated and we are delighted you received a 5* service from the team. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotStay away
There is not even 1 positive thing I could say about this agency.
Agent replied · 23 October 2024
Dear Lemmon, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVictry is very efficient
Victry is very efficient, open and helpful tenancy manager, which is much appreciated. Would recommend!
Agent replied · 23 October 2024
Dear Edel, Thank you for taking the time to leave a wonderful 5* review. Victry will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh and Parsons
Has Marsh won any awards?
Yes. In The Trusted Agent 2026 awards: Marsh, London won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
