Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy father and I recently had the pleasure of working with Cia. She took all of my preferences into consideration and showed attention to detail throughout every step of the process. She was also a fast communicator and was very helpful and accommodating when I had questions and requests. She went above and beyond to help me find a place that is a great fit!
Nicole · 19 October 2023
Agent replied · 15 June 2024
Dear Nicole, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
My property manager Abigail is very responsive, polite and efficient. There's not much more I could ask for!
Emily · 21 September 2023
Agent replied · 23 October 2024
Dear Emily, We really appreciate you taking the time to leave such lovely comments about Abigail. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotThe M&P experience
The employees of M&P are clearly well trained and 'know their job' but what makes them 'great' is their enthusiasm and politeness even when the client is in the wrong or just ignorant about housing matters. They take the strain out of negotiations and use initiative in recommending what's inthe clients best interest
Mr · 23 June 2024
Agent replied · 23 October 2024
Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
★★★★★ 5/5
TrustpilotTatiana has been a great help and is…
Tatiana has been a great help and is always very respectful and easygoing.
Kieran · 12 January 2024
Agent replied · 23 October 2024
Dear Kieran, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCharlie Caine has been brilliant from…
Charlie Caine has been brilliant from start to finish- top marks
Holly · 24 February 2024
Agent replied · 23 October 2024
Dear Holly, Thank you for taking the time to leave a wonderful 5* review. Charlie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI use Marsh & Parsons as one of our agents in renting various properties in the SW5-7 area.
I would like to particularly give special mention to Chantelle and the team at South Ken. I can honestly say that they are the most proactive and professional team existing in any office in the area. They just get on with it, find tenants and keep me updated. We always use 4 agents on each property but Cnahtelle and the team seem to be letting nearly all the properties.
Gerry & Conor
Conor · 18 June 2015
★★★★★ 5/5
TrustpilotDerbhla is the most helpful agent I…
Derbhla is the most helpful agent I have met lately
Aina · 8 March 2024
Agent replied · 23 October 2024
Dear Aina, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy manager Geena was such a star
Tenancy manager Geena was such a star! Quick responses and very helpful.
Julia · 25 January 2024
Agent replied · 23 October 2024
Dear Julia, Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotUnsolicited mail
Please stop sending me letters asking me if I want to see how much my home is worth. I’ve never engaged with this organisation in my life but they feel they can send mail to ‘homeowner’ at my address. Go away
Grey · 21 December 2024
Agent replied · 27 December 2024
Dear Grey, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Lesley, Customer Relations
★★★★★ 5/5
TrustpilotJordann was very helpful
Jordann was very helpful, quick and responsive and kind! Thank you Jordann!
Consumer · 22 January 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful guidance
Helpful guidance from Jordan Webb, the tenancy manager - thank you Jordan.
R · 22 January 2024
Agent replied · 23 October 2024
Dear R Knight, Thank you for taking the time to leave a lovely review regarding Jordan. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleMe and my wife are very happy with Chante's services. She promptly answered any questions, e-mails and messages we sent over, usually responding within one hour. The whole process of viewing, negotiating and concluding the tenancy agreement was smooth and quick.
P · 16 December 2024
Agent replied · 23 December 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleRicardo was great to deal with, we will be dealing with him again for our investment properties.
Feather · 19 September 2023
Agent replied · 15 June 2024
Dear Feather Properties, Thank you for taking the time to leave a lovely review regarding Ricardo. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleSplendid service from the start to the very satisfactory finish. Many thanks to James, Hannah-Louise and Edward.
Andrew · 19 September 2023
Agent replied · 15 June 2024
Dear Andrew, We really appreciate you taking the time to leave such lovely comments about James, Hannah and Edward. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotReplacing the fridge
We had an issue - our fridge broke down - which needed to be resolved urgently. Our contract was very helpful in arranging first a diagnosis and then for the fridge to be replaced. She was always available by phone, was responsive and kept us in the loop on developments. Thanks to her only in little over a week we now have a working fridge.
Zsuzsa · 18 September 2023
Agent replied · 23 October 2024
Dear Zsuzsa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent property management
James from Marsh & Parsons was an excellent property manager - efficient, responsive and friendly. Many thanks!
Ellie · 18 September 2023
Agent replied · 23 October 2024
Dear Ellie, We appreciate you taking the time to leave a great review regarding your experience with James, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleProfessional and client centric service. Pleased with the agency and the staff (thanks Riccardo for all your support).
Corine · 20 August 2023
Agent replied · 15 June 2024
Dear Corine, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service and professionalism
Victry has been very proactive and extremely professional in dealing with my queries
Liliya · 15 December 2023
Agent replied · 23 October 2024
Dear Liliya, Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotAbdullah has been very responsive and…
Abdullah has been very responsive and patient and responsible. Way better than the previous manage r
Zheng · 3 October 2023
Agent replied · 23 October 2024
Dear Zheng, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleThe agent James Bonham was extremely knowledgeable and offered us great advice in our move.
Polly · 19 October 2023
Agent replied · 15 June 2024
Dear Polly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotWill from the management team at Marsh…
Will from the management team at Marsh and Parsons has been very kind and helpful.
Emily · 13 October 2023
Agent replied · 23 October 2024
Dear Emily, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleCouldn’t recommend my lovely sales agent Hannah enough. She is just so helpful and knowledgeable. I knew nothing about property before meeting her and now I feel like I have a degree in it.. haha! I have full confidence she’ll find me my perfect property.
Lily · 26 September 2024
Agent replied · 26 October 2024
Dear Lily, Thank you for leaving a 5 star Google review. Kind regards, Katie
★★★★★ 5/5
TrustpilotWeronika was incredibly helpful and…
Weronika was incredibly helpful and prompt when helping me today!
Madeline · 29 January 2024
Agent replied · 23 October 2024
Dear Madeline, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
Trustpilot"Exemplary Property Management by James at Marsh and Parsons
James has served as my property manager at Marsh and Parsons for over a year. Having had multiple property managers over the past two decades, I can confidently say that James ranks among the very best. He exemplifies professionalism, a personable demeanor, proactive communication, sharp attentiveness, and staying ahead of the curve. It has truly been a remarkable experience collaborating with him.
Susie · 26 October 2023
Agent replied · 23 October 2024
Dear Susie, Thank you for your kind comments regarding James and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
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