Trusted Agent profile · London
★★★★★
1,000 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP
Marsh and Parsons's office in London, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,000 reviews on two platforms, including 199 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotPolite and quick service
Was treated very politely and kindly.My query was answered and solved very quickly.A very good service!Thank you.
Dear Mané, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service. Our property manager (Elisabeth) is always very attentive to all our requests and professional.
Dear Vincenzo, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience
Great experience, very kind & efficient team.Rapid and available
Dear Olena, Thank you for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotAmazing customer service
Amazing customer service, pleasure to speak to :)
Dear Trinity, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
4/5
TrustpilotTrustworthy and reliable service
Reliable, efficient service, good clear communications. Friendly and personable staff, well informed.Trust their experience and expertise and would use again to let my property.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTor helped us seamlessly resign our…
Tor helped us seamlessly resign our lease and navigate each step of the process. Very grateful
Dear Kiran, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAlways helpful
Always helpful, answering my emails quickly and providing all the information.
Dear Pascale, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHelpful and efficient
Dear Laura, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
1/5
TrustpilotM&P seem totally unable/unwilling to…
M&P seem totally unable/unwilling to effect property management/maintenance. Their responses seem to be limited to tick-boxing, nothing happens/progresses. M&P are supposedly Property Managers for an expensive house we began renting at Christmas.
Hi Charles, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. We are unable to locate a record of you on our database - please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
5/5
TrustpilotFriendly and Welcoming
Had a great experience with Benjy, really helpful and knowledgeable. Didn’t have anything that suited me but would still recommend
1/5
TrustpilotAgency involved with subletting
The worst estate agents. If I could give no star I would. They are working alongside with sublettors. When asked to give evidence for the court they REFUSED!
Hi Napoleana, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. One of our team will contact you shortly to address this. Kind regards, Marsh & Parsons.
1/5
TrustpilotUnprofessional and not customer oriented
Terrible experience renting a property managed by Marsh and Parsons:- they were extremely slow to work on urgent requests (heating, hot water, electrical faults)- they let a property without basic legal standards- they didn't inform us when the point of contact changed and we spent months without a repsonse- they were not professional and transparent with the pricing of their cleaning service
5/5
TrustpilotThank you
Weronika's attentive follow-up and proactive communication enhanced my experience, ensuring all my needs were met with great efficiency.
Dear Eli, Thank you for taking the time to leave a lovely review regarding Weronika. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena Bhogal replied all my emails…
Geena Bhogal replied all my emails really quick with good answers to my questions
Dear Yu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotResponsive and kind
Tatiana, the property manager, was very helpful, kind and responsive during ou change of tenants process.
Dear Catalina, Thank you for taking the time to leave a wonderful 5* review. Tatiana will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotNorthcote Rd branch of Marsh and Parsons…
The team in the Northcote Rd branch of the Marsh and Parsons are always attentive and resolve any issues in a timely fashion.
Dear Pablo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEmily is always on the ball!
Emily, my property manager, is always available, quick to response to any issue and throughout it all very polite. Fantastic to deal with.
Dear Michael, Thank you for your kind comments regarding Emily and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery responsive in a timely manner to…
Very responsive in a timely manner to all operational issues
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience from day one!!
My property manager is amazing and super reliable! I’ve been really happy working with marsh & parsons honestly.
Dear Paula, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood assistance and care
At the end of my tenancy I was assisted by Abdullah, who was extremely precise and kind. The whole process was very smooth.
Dear Diego, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat property management service
Senior Property Manager Phoebe Phoebe Negueroleshas provided a great service over the last year, helping to resolve numerous issues in a timely manner.
Dear Charlie, Thank you for your kind comments regarding Phoebe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotQuick
Quick, professional and prompt help
Dear Neculai, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotEasy to talk to and get assistance on…
Easy to talk to and get assistance on my issue.
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGas certificate renewal
Jordann Webb at Marsh & Parsons managed very quickly efficiently the gas Certificate renewal at my property
Dear Luca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
