Trusted Agent profile · London
★★★★★
1,000 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP
Marsh and Parsons's office in London, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,000 reviews on two platforms, including 199 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotDiligent and Helpful
Marsh and Parsons do go out of their way when you really need it. It really makes a difference when something untoward crops up or you need sound advice on something tricky.
Dear Dom,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat Customer Service
Really pleased with our property manager Derbhla. Our boiler broke and she helped us resolve the matter very quickly with daily updates. Couldn’t have asked for better service!
Dear SM, We really appreciate you taking the time to leave such lovely comments about Derbhla. They will be so pleased to read your 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotjasmin made the whole process easy for…
jasmin made the whole process easy for me, shes super sweet and defo knows what shes doing. thankyou sm
Dear Darshan, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotBrilliant Support
Geena Bhogal helped me renew my contract smoothly.
Dear Farbod, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
1/5
TrustpilotAbsolutely awful
Absolutely awful. I’d put more trust into Al-Qaeda.Marsh and Parsons are incompetent and lazy. After our terrible experience, I’d highly recommend avoiding them at all costs, unless you’re desperate then in which case, stay desperate. We moved into our rented flat in august 2021. We were assured all checks had been carried out and the flat had been professionally cleaned. On move in day we were disgusted to find the property had not been cleaned at all, let alone professionally cleaned like we had been promised. When I say dirty, I’m not just talking about about bit of dust, we were horrified to find the previous tenants hair covered across the carpet, a terrible smell of BO, dirt and mould on the windows (not something we had noticed when viewing the property) and stained and extremely dirty carpets which had been covered by rugs when we viewed the property. To top things off, we were lucky enough to discover two mouse skeletons on the kitchen floor, not what I had in mind for a moving in gift. To add to our frustrations, the oven didn’t work, the wardrobe and chest of drawers collapsed upon being opened, kitchen tap was leaking and toilet seat had fallen off, not the end of the world but annoying. We called Marsh & Parsons straight away and explained that the flat was extremely dirty. After multiple phone calls and emails, the penny finally dropped and Marsh and Parsons decided to send out a cleaner, this only took them two weeks. Nevertheless, problem solved we thought! Low and behold, the cleaner arrived and they had been told by Marsh & Parsons the property was empty and a deep clean was required. This of course was not the case as we had our stuff in boxes. The cleaner refused the job as they couldn’t conduct a deep clean. Once again, Marsh and Parsons had spread false news. I should probably mention at this point that our landlord pays them a fee to manage the property and quite frankly, I don’t know what for, they are incapable. We eventually settled in and we resulted in dealing with our landlord directly, who was lovely and very keen to sort everything out for us. Again, no idea why Marsh & Parsons get paid to manage the property when the landlord has done everything themselves. Anyway, I’d like to say things got better but they didn’t. We had concerns about holes in the floorboards and wall in the living room, as well as holes in the wall in the kitchen. This was something we addressed with Marsh and Parsons when moving in but shock, nothing was done about it. In October I heard a rustling sound in the living room and I was quite certain it was a mouse. Fast forward a week later as I strolled into the kitchen to make dinner and there I see a mouse running across the kitchen worktop. We bought traps to catch them but unfortunately did not succeed. Our landlord sent out pest control who identified the holes in the wall and shared the report with Marsh & Parsons. They have now sent someone out twice to fill the holes, both times using people that have refused to fill the holes sufficiently and have instead filled the holes with steel wool with no coating. I’ve had a mouse run across my foot in the kitchen and have spotted mice run across the kitchen worktop more times than I can remember. It’s now Jan 2022, we still have the mice and still no holes filled. It was a week day when we received a ring at the door. Marsh and Parsons had only gone and bought us a candle. I get the feeling they felt embarrassed or perhaps guilty? It was a beautiful Marsh and Parsons branded candle, forever reminding us when we’re trying to relax in the evening that we cannot escape these cretins. I’d like to say it’s the thought that counts but in reality, I’d be much more satisfied if they just got on and did the job they’re paid to do, wishful thinking. Oh, and how can I forget the damp and mould issue in my housemate’s bedroom. This was discovered back in October. There’s significant damp and mould under the window and across the wall. The landlord bought a dehumidifier and we’ve been waiting for 3 months for Marsh and Parsons to get someone out to deal with this issue. My housemate has asthma and works full time from home so this really is not ideal. Of course, I don’t expect Marsh and Parsons to solve this issue because they don’t solve anything or respond to emails. At this point, I truly believe my 5 year old nephew could get the job done quicker.
3/5
TrustpilotEdward has always been effective with…
Edward has always been effective with us, however he didn’t give enough sense of urgency when communicating with the landlord
Dear Julian, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharles Caine at Marsh and Parsons…
Charles Caine at Marsh and Parsons has been great in managing my properties. He is attentive to the needs of the tenants, professional and incredibly capable.
Dear Ghanbari, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service from Jasmin
Jasmin, our tenancy manager, was super responsive and helpful when I called up with a query. Very impressed!
Dear Melissa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you Giles
I have been so impressed with the help received from Giles during a change of tenant at our rental. His communication has been faultless. Thank you very much!
Dear J Herbert, Thank you for taking the time to leave a wonderful 5* Google review. Giles will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleVery helpful and polite agents. I was in contact with Gosia, a brilliant lady who got quickly what my needs are and saved my time from irrelevant viewings.
Dear Yiota, Thank you for taking the time to leave a wonderful 5 star Google review. Gosia will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAklima handled my account very…
Aklima handled my account very efficiently and professionally.
Dear Tristan, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
TrustpilotProfessional approach
Professional approach to dealing with a deposit return and overall, was actioned speedily
Dear Panos, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
TrustpilotFriendly
Friendly, helpful and knowledgeable agents. Rebecca Wingett in particular has been very supportive, answers emails within minutes, always available on the phone and has kept my tenants very happy. Would recommend.
Dear BH, Thank you for your kind comments regarding Rebecca and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotBrook Green Marsh and Parson office 2/10 would not go back
Spoke to a fella who was not only irritatingly negative, he was also speaking at me rather than aiding my search in finding a property. He was very patronising, rude and hard to speak to. I'd honestly rather walk on glass than speak to the tall guy with cauliflower ears again. Out of 10, I'd rate the service 2, I guess he told me not to look for properties which is advice in itself. The man didn't even ask further questions until I had to tell him I was looking to buy, only then did he take me half seriously but I didn't care for his help by then.Don't speak to that guy in the Brook Green office of Marsh and Parsons. At least the reception smiled at me I guess.
5/5
TrustpilotExcellent
I have had excellent dealings with the property manager, Phoebe, over the past year. She always communicates clearly, comes up with multiple options and resolves matters quickly. Excellent.
Dear Thomas, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI’ve only just started working with…
I’ve only just started working with Giles but all great so far. Responsive and efficient.
Dear Stuart, Thank you for taking the time to leave a wonderful 5* review. Giles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotArranging for repair/replacement of defective appliance
My property manager, Abdullah Langhri, liaised promptly between me and my tenant in order to arrange for the replacement of a defective washing machine effectively and with the minimum inconvenience.
Dear Carol, It’s great to hear that you have had a brilliant experience with Abdullah. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilot10/10 service!
Absolutely incredible service and made the tenancy process 100% smoother and seamless. I would absolutely recommend dealing with Rebecca Wingett, she was incredibly professional, intelligent and all round a joy.
Dear Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMany thanks for helping to follow up…
Many thanks for helping to follow up with contractors to get quotes when I've struggled to get a response from them - your help and professionalism is very much appreciated.
Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotI would agree with the critical reviews…
I would agree with the critical reviews here. We rented out our house through Marsh&Parsons and they were very mixed. They had some good people but generally they gave the impression that property management was the poor and sloppy relation to the sales business. So they were aggressive at securing tenants but were sub-par at managing the property. Three examples - when they had someone repaint the kitchen ceiling the colours didn't properly match so we had to repaint it; tenants had a dog which was against the lease but the property condition survey didn't pick up on this despite scratch marks on the furniture; we were forwarded a two year unpaid invoice from the Council without apology or explanation two years after we parted this company. Do not use this agency - they will leave you feeling cheated and angry and life's too short for that.
5/5
GoogleA great experience with Ibby really helpful and kind.
Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley
1/5
TrustpilotThey are terrible
They are terrible. No respect to the tenants at all. After we gave notice, they were bringing potential tenants all the time. They did not stick to the 24h notice and would call us all the time to arrange more viewings. They did not even know basic stuff of the apartment so they would bring potential tenants who were interented in different properties (e.g. different no of bedrooms!). They even gave keys to somebody who came in our flat for an inspection without us having given any consent!!! Stay away from those scammers...
5/5
TrustpilotExcellent support
Timely responses, efficient and helpful at all times.
Dear Tracy, Thank you for leaving a wonderful 5* review. Kind regards, Lesley
5/5
GoogleGosia and Anthony have been very helpful and professional in helping me let out my flat.
Dear Amy, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
