5/5
TrustpilotSupport to find and end tenancy
The agency was supporting and helpful during the whole 3 years of tenancy
Agent replied · 22 November 2024
Dear Marsida, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
Trusted Agent profile · London
Marsh and Parsons London reviews
★★★★★
1,000 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP
Marsh and Parsons's office in London, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,000 reviews on two platforms, including 199 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleOllie Hart was an excellent agent. Many times you end up with a slick agent who’s only out to close the deal, Ollie’s different and was a pleasure to work with.
5/5
TrustpilotDerbhla has always been extremely quick…
Derbhla has always been extremely quick with a queries or issues - would definitely recommend Marsh and Parsons! Luke P
Agent replied · 17 June 2024
Dear Luke, Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience
Great experience and advice from Guy discussing property in Fulham! Really knowledgeable and eager to help with the process. Thank you
Agent replied · 17 June 2024
Dear Zara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWe just had a viewing with Mohammed in…
We just had a viewing with Mohammed in marsh and parsons in the Willesden branch.
5/5
TrustpilotExpert and Timely response
Laila responded to all my queries in a timely manner and even called to follow up to ensure all my queries were answered.
Agent replied · 17 June 2024
Dear Lucrezia, Thank you for taking the time to leave a lovely review regarding Laila. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotprompt and courteous…
I have always had prompt and courteous service from the staff at Marsh & Patsons. I have used this agent for years as they have proven trustworthy.
Agent replied · 17 June 2024
Dear Jo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent customer service
Quick, efficient, pleasant and effective
Agent replied · 26 December 2024
Thank you for leaving a wonderful 5* review. Kind regards, Lesley
1/5
TrustpilotWorking with to undermine my…
Working with unpleasantness to undermine my love life with a loved one...I’m not interested in these people’s nasty behaviour and ignorance especially as they’re that stupid to say who they are coming fromWorking with unpleasantness to undermine my love life with a loved one...I’m not interested in these people’s nasty behaviour and ignorance
Agent replied · 17 June 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotKyrsten Tumamak
Kyrsten Tumamak, Tenancy Manager, was swift and kind in handdling our rental
Agent replied · 22 November 2024
Dear Christiane, Thank you for your lovely words and for leaving a 5* review. Kind regards Lesley, Customer Relations Team
5/5
TrustpilotAbigail Rhodes
Abigail has provided us with a most professional and highly efficient management service. She's always friendly and helpful, and has good suggestions for resolving all sorts of matters.
Agent replied · 17 June 2024
Dear Susan, It’s great to hear that you have had a brilliant experience with us. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotPayment Return
Had an issue with an accidental payment. Cameron and Will helped get the issue sorted quickly!
Agent replied · 17 June 2024
Dear Brychan, Thank you for taking the time to leave a lovely review regarding Cameron and Will. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla she is amazing on customer…
Derbhla she is amazing on customer service and so helpful with good experience and so professional , I’m so glad, 100 percent recommended.
Agent replied · 17 June 2024
Dear Habib, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMost efficient rental team
Staff always there to help, very pleasant at all times both to landlords and to tenants, they do whatever needed without delay making and in most friendly way.
Agent replied · 17 June 2024
Dear Zaid, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotPropty management service is abysmal
Propty management service is abysmal. We were promised the world when we signed with M&P but they have been nothing short of completely incompetent. I chased and chased and they finally got round to doing the first inspection after 2 years (supposed to be every 6 months). Property manager is rude and the company they use for maintenance is terrible and expensive. Avoid at all costs
5/5
GoogleThey have been very helpful and responsive throughout our purchase process. I would highly recommend them.
Agent replied · 22 October 2024
Dear Onur, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDarcy has an approachable and friendly…
Darcy has an approachable and friendly manner telephonically as well via email. She had dealt efficiently with the various issues and always in a timely way.
Agent replied · 17 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleGreat and efficient service. Sammi helped me find my flat straight away!
5/5
Trustpilotexcellent service
The team is very responsive and always very helpful. Ellie, the property manager, provides an excellent service and she is always available to solve any issues arising
Agent replied · 17 June 2024
Dear Alexandros, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery responsive and effective
Very responsive, effective and friendly service. Worked hard to resolve any issues. We have worked with the company for years and I would highly recommend M &P.
Agent replied · 17 June 2024
Dear Christine, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThe team is highly professional and…
The team is highly professional and always keep the Customer Service standards high in replying to inquiries
Agent replied · 17 June 2024
Dear Liliya, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotQuick response and efficient…
Quick response and efficient communication
Agent replied · 26 December 2024
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
1/5
TrustpilotI would give a zero if I could
I would give a zero if I could! I’m a landlord struggling to get my deposit back. M&P said it would be released on the 22nd September and it’s now the 4th October… still waiting. They are disingenuous and blatantly lie. Do not trust them!
Agent replied · 17 June 2024
Hi there, we are sorry for the delay in releasing your funds. We can confirm that we have spoken to you directly and organised for the money to be received by you today. Kind regards, Marsh & Parsons
5/5
TrustpilotPrompt in his response
Agent replied · 26 December 2024
Dear Khadija, Thank you for leaving a wonderful 5* review. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh and Parsons London
Has Marsh and Parsons won any awards?
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Trusted Agent.
