Marsh and Parsons London reviews

★★★★★ 1/5

Trustpilot

Bad communicators, bad service, lack of professionalism!

Worst “service” ever, stay away from Earl’s Court office. I try for several months to buy a property in Child’s Place, the seller accepted the offer put presión on me to make it as soon as possible, I spent £3,000 dealing with legal affairs, and It turns out that the client didn’t have the legal papers in place to sale the property, and the agency keep on saying they want to sale if you are willing to pay for their solicitors fees to fix the problem, I said yes I will pay for an extension of the deed, them the seller has to ask the other residents for approval to modify the access to the property (how do you put a property in the market that has not granted access from the street?) then the agency and the tenant didn’t communicate for several days, I called and said If you client doesn't want to sale, tell me now. Oh no he want to sale, but maybe you will agree for him to have some tenants in the mean time. I said as long as we review the tenants agreement is ok. they came back saying, my client will only sale if you pay the expenses legal and financial for all the other residents involved in the transaction! I said i have agreed to paid for document to fix the deed, I won’t pay for anything else. Another week passed by, my solicitor was chasing them.Then they said for his client to see my commitment they want to exchange with condition that the deed will be amended, if & only if, I agree to pay all the financial and legal expenses of all the residents involved, I said no, I have agreed to pay one contract and I have already done it. Another 2 weeks silence when I finally reach out directly and asked what happened the Manager Leo Floores, dare to say, “we all have lost interest in the operation” you didn’t show your commitment exchanging contracts and other apartments have been sold and nobody has asked for the legal access to the property as you did !!!!!!! They blame my solicitor, the law requirements and me for not showing commitment after months of waiting and loosing money and opportunities. I wouldn’t be surprised that they blame the weather as well. I had bought and sold around 20 properties, by now I have worked with pretty much all the major agencies in London and the experience with this agency is the worst of the worst.

Silvia · 29 November 2019

★★★★★ 1/5

Trustpilot

I have absolutely had it up to my neck…

I have absolutely had it up to my neck with Marsh and Parsons, not once but twice. As a tenant, I have the legal right as written in UK law to 24 hours notice and confirmation from me they are allowed to enter my property, as well as this being a condition signed in my lease. The amount of times agents trying to let the flat have just showed up to my flat and opened the door without even knocking WITH ME INSIDE is astounding and disgusting behavior. This happened last year at my old flat with marsh and parsons, now it’s happening again at my new flat and a different M&P branch. Not to mention the absolute hounding an hour before they decide they want to view the flat, the phone calls of “i know it’s last minute but PLEASE we will ONLY be a minute” from multiple agents every single day. I have called and emailed countless times, I’ve put a note on my door, and now I’ve started locking my door from the inside because they enter my home illegally. I have threatened to call the police due to the absolute vulture-like behavior from their sales agents once your flat is on the market. I didn’t receive an email or a call back. Not even to mention I moved into this house on one VERY SPECIFIC, VERY important condition regarding my health, they swore up and down that this flat was perfect. I signed the lease, and the very day I moved in, I found out it is not accommodated at all which is the only reason I chose this house over other houses and I cannot live comfortably at this house for this very specific reason I was promised was accommodated. When I sent a detailed email regarding this, I never heard back. Horrible company, I would never recommend them.

Georgina · 21 November 2019

★★★★★ 5/5

Trustpilot

I had an issue with my tenant and one…

I had an issue with my tenant and one of the tenancy managers, Charley Light, was extremely helpful, professional, competent and patient.

Riccardo · 19 September 2023

★★★★★ 5/5

Trustpilot

Great Service

Great Service! Jordann​​​​ is really helpful and easy to contact with any queries. Great customer service.

L · 5 February 2024

★★★★★ 5/5

Trustpilot

Effective cooperation

My contact person is friendly and accommodating. I receive prompt feedbacks and a solution for the problem.

Kerstin · 11 January 2024

★★★★★ 5/5

Trustpilot

Responsiveness

Prompt and conscientious attention to rental problem by account manager Abdullah Leghari who is fairly new to the account.

Peter · 15 November 2023

★★★★★ 1/5

Trustpilot

Incompetent and liars.

Incompetent and liars.I approached Marsh and Parson in 2015 enquiring about properties to be let as company let for serviced accommodation use.The corporate manager in charge in 2015 told me that it's necessary that our company has 3 years company account in order to be able to rent properties from them.I patiently wait for 3 years and every year updated the corporate manager with our annual company account.In December 2018 I approached again the corporate manager which has now changed.I show that we finally produced the 3 year company account but she fail to see that we made the 3 years company account and for some inexplicable reasons she keep saying " you don't have 3 years company account".I had to break it down in a very elementary way and show that it's clear that we have and also a kid could understand it.Eventually the " corporate manager" ( it's shocking that a corporate manager it's not able to handle a company account) understands that we have 3 years company account and we start a lengthy references process, which ends whit the " corporate manager" saying that she will contact us as soon she find something suitable for us.I try to get in touch with her about some properties listed but she always says they are not suitable for serviced accommodation and some times she also not reply to my emails.Surprisingly when I enquire via the normal negotiators of different branch they sound very open and interested in discussing with the Landlord a company let agreement, however any sort of negotiation dies in the moment that the " corporate manager"get involved - she claims that the property it's not suitable for the type of use we intend to do.Passed 6 months we have never been contact by the " corporate manager" and no properties have been proposed by her.Given the size of Marsh & Parson and the amount of stock they take on board across the 31 branches in 6 months, it would be an offence to the intelligence believing that none of the properties they had on book was unsuitable for company let, therefore I decide to contact agin one branch and the " corporate manager" separately.I asked the " corporate manager if anything was wrong given that she never proposed a flat in 6 months to us, but she says, as usual, that it's all good and she will let me know if anything available.The agent of a branch replies to me that the property I'm enquiring for it's not suitable for company let and propose something else instead, however he call me back after a while saying that the viewing has to be cancelled because the corporate manager told him that our company has never been approved by her(!!!!)I call back the " corporate manager " asking clarification on this given than 10 minutes before she told me that it's all ok, and she replies saying that: " that agent it's very new, he didn't know that the property it's not suitable for a company".I call back the agent which reinforce his theory that he has been stopped by the corporate manager " because we are not approved by her"Here clearly someone between them it's lying given that the agent says something and the " corporate manager" it's saying something different, therefore I ask clarification about it but both of them refuse to answer and actually the "corporate manager" warns me that "if i don't trust her" it's not possible to continue work together, which makes me laugh given that the "corporate manager" hasn't been able to source a single property for us in 6 months and across 31 offices, therefore I don't see what she means by " working together".Given the facts happened and the behaviour of Marsh & Parsons employees, I have to say that despite all the nice, sparkly and glamour appearance this company has incompetent and liar employees.

Carmelo · 20 June 2019

★★★★★ 1/5

Trustpilot

Interviewed with a sales position with…

Interviewed with a sales position with Rosie in Hammersmith head office area.She was very fake nice and asked me thousands of questions and wasted my time, money and effort. In the interview I explained my relevant experience all over the world where I have worked. Something she or others would rarely see. I was honest and polite in the interview and she called me stating i was not competitive enough for the job!!! HAHAHA. I worked and lived internationally and that is not competitive?!!! I explained to her I was competitive as you can see or if she can read English properly to see my experience!The agency is a joke in addition to many others why real estate agents in the UK have such a bad reputation because, you people are nasty and rude and do not like to hire international people and come across as racist! Most of these people working in these agencies are too high or drunk to make valid decisions.

SalesProfessional · 13 June 2019

★★★★★ 1/5

Trustpilot

Just about the worst building managers…

Just about the worst building managers (Fulham Branch). They are managing a house we rent and they are a nightmare. inefficient, lazy , constantly on annual leave. We've been waiting (months!) for some important fixes to the house but M & P just can't get their act together. It has opened our eyes and we will never use them , not to manage any rental properties we have nor as agents when we want to buy anything. Utterly Useless.

Platinum · 1 November 2019

★★★★★ 5/5

Trustpilot

Excellent

Excellent, efficient service from Victry.

Nick · 13 August 2024

★★★★★ 5/5

Trustpilot

Very responsive to our inquiries and…

Very responsive to our inquiries and proactively communicates with our landlord. M&P was very helpful during the search process.

Austin · 2 November 2023

★★★★★ 4/5

Trustpilot

Mostly good

Mostly good. I would like some knowledge/services in new areas like heat pumps.

G · 8 March 2024

★★★★★ 5/5

Trustpilot

Spoke with Charlie Caine about a broken…

Spoke with Charlie Caine about a broken dishwasher, he was very helpful and quick to resolve the issue

Ben · 10 November 2023

★★★★★ 5/5

Trustpilot

Fantastic experience working with Aniceto

Professional, knowledgeable and reliable real estate agent I would highly recommend.

Vasso · 7 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Kept up to date at all times.

Happy · 13 May 2024

★★★★★ 5/5

Trustpilot

Charles Caine has always been helpful…

Charles Caine has always been helpful throughout my tenancy and was very fair with the release of my bond.

Tom · 7 October 2023

★★★★★ 5/5

Trustpilot

Really easy renting through Marsh &…

Really easy renting through Marsh & Parsons. Wonderful help throughout

Callum · 18 April 2024

★★★★★ 5/5

Trustpilot

Great experience with Jordann Webb

Great communication from Jordann and the process to change over the lease was smooth!

Lauren · 25 January 2024

★★★★★ 5/5

Trustpilot

Very straight forward to deal with and…

Very straight forward to deal with and responsive

MB · 23 May 2024

★★★★★ 5/5

Trustpilot

Giving the best response to the…

Giving the best response to the clients, especially to the urgent situations.

Aaron · 5 March 2024

★★★★★ 5/5

Trustpilot

Support has been efficient, and good advice.

Advice and support has always been efficient, and property seems to have been well maintained. No complaints at all.

Andrew · 22 September 2023

★★★★★ 1/5

Trustpilot

This estate agent is the WORST!

This estate agent is the WORST!! Stay away from them!!!!The quality of tenants they sourced were terrible. They do not care and do any personal inspections. Property management is basically sending emails from an office. They do not care about your property at all. Terrible.

Bels · 28 October 2019

★★★★★ 5/5

Trustpilot

I have been with M&P for a year and a…

I have been with M&P for a year and a half. They are professional and minimal hassle for landlords.

Nick · 15 September 2023

★★★★★ 5/5

Trustpilot

Victry​​​​ Simbo replied quickly and…

Victry​​​​ Simbo replied quickly and professionally to my request.

Lester · 23 April 2024