Trusted Agent profile · London
★★★★★
1,002 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP
Marsh and Parsons's office in London, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,002 reviews on two platforms, including 199 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThey very experienced and professional people specially miss Catherine Jaramillo i am very proud to deal with them
Dear Walid, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
5/5
TrustpilotDerbhla Slevin
Derbhla has always during my long association with Marsh and Parsons been one ofthe most courteous and helpful persons though all the trials of tribulations of tenant/landlord coordinator cannot recommend her more highly
Dear Janice, Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotProperty Management
Abdullah maintains regular communications and is always quick to respond to my emails and calls. He has resolved historical maintenance issues with minimum fuss or impact to the tenant. I feel confident that my property is good hands.
Dear Richard, It’s great to hear that you have had a brilliant experience with Abdullah. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleSuper professional, and really lovely to work with. Hannah is nothing but professional and someone you definitely want on your side.
5/5
TrustpilotThank you Eryk Stepniak
Eryk handled the renewal documents - which were not a straight forward process - in a professional way..He was patient in waiting for the moving in tenant to get his right to rent documents finally processed.Highly appreciated
Dear Samir, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotPhoebe Negueroles Estate Agent at Marsh&Parsons 2023
Phoebe Negueroles at Marsh&Parsons has been my estate agent since March 2023. Her work has been consistently conscientious and she has competently handled jobs that require problem solving as well as her regular duties.
Dear Drake, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProperty Management
I work with Jonathan Jarman-Ho and Elisabeth Ppasa and both have been excellent. Very professional and always responsive. They make life so much easier for me. A good team!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh & Parsons were amazing
Marsh & Parsons were amazing, they managed to help us secure our dream rental property and we’re very very helpful throughout the process. I’d personally like to mention Sam and Hadaya who were very kind and friendly.
Dear Thomas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotLease renewal
They initiated early contact with our tenant and negotiated a renewal of the lease at acceptable terms to both parties. The agent was proactive and handled the process well.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThe availability & kindness of Kisha
The availability & kindness of Kisha, her patience and her proactive approach made this administrative process so much easier and efficient.
Dear Cliente, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotBe warned, think twice about using this company. Do your research.
I honestly don't know how this company is still in business. I have rented my property with them for the last year. Their fees are extortionate. Their only interest is in making money. Never having rented before they conned me in to a three year contract. I was told that I would have a get out clause after a year but did not realise that this should have been stated in the contract. The tenants never pay the rent on time and Marsh and Parsons offer an appalling service with very poor communication. They do not do what they say they will. You pay the money upfront so there is no incentive for them to give you a good service. I would not recommend them to anyone.
5/5
TrustpilotI was very pleased with the…
I was very pleased with the professional response & assistance I received from Aklima
Dear Alistair, Thank you for taking the time to leave a wonderful 5* review. Aklima will be thrilled to read your kind comments. Kind regards, Lesley
5/5
TrustpilotMarsh and Parsons - change of tenancy
Marsh and Parsons made our change of tenancy so smooth and easy with really quick and effective communication from the Tenancy Manager, Daniel! Thank you
Dear Cheski, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTor Ziegler The renewals Team…
Tor Ziegler The renewals Team manager(Marsh & Parsons) has dealt with the renewal of the tenancy very efficiently with the minimum of fussI cannot praise him more
Dear Vaki, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAwful and unlawful
Current tenant of Marsh and Parsons. Dealings with the Brooke Green Agents. I have spent years being a Lettings & Property Manager myself and I have never witnessed such awful customer service...From the offbeat - pushy. Put us into a 3-year contract. Made us pay the deposit and rent before we passed our references. Our move-in date got pushed back and I had to fight to change the start date of the contract we had already signed to the new move-in date. And then once we had already moved into the property, we were told we hadn't passed a 'secondary reference' required by the building management so we actually shouldn't have been given keys. Moved in and there was a broken window which they didn't fix for well over a week. Numerous maintenance issues which still have had no reasonable resolve over a year later. They have now put the flat on the market for sale without informing us (I had to see it on Rightmove) - and their Sales department clearly didn't inform the Lettings/Property Management department or tell the landlord that he would need to be looking for buy-to-let buyer as it is currently being sold as empty... huh. Just complete lack of communication or care. I feel sorry for this landlord, no wonder they want to sell this flat.
1/5
TrustpilotDishonest or Incompetent
This organisation should not be in business. My daughter left a tenancy and they are still trying to get us to pay rent after the event. Trying to get it sorted is a nightmare as they have no central customer service team or escalation process. I know it's hard to find a property but using this bunch of cowboys will only cause stress in the long run. They are still after many months trying to get money from me and completely unable to get a person from their management to talk to
1/5
TrustpilotThe majority of reviews are bad here…
The majority of reviews are bad here and I understand why. I have rented a property for nearly 2 years from them. The service is atrocious. Very unhelpful and unsupportive. They conned me into a 2 year lease and then when I explained I had been in hospital and wanted to end my tenancy early they couldn't have cared less. Now I have rats in my property and surprise surprise they're not interested. All they care about is making money and they have shown no humanity. It's a disgrace and the company should be ashamed of itself. I will never rent from them again.
5/5
TrustpilotHelpful
Cameron Moffett has always responded really quickly and been extremely helpful with any problem that we’ve had. Great to work with and would highly recommend!
Dear Eleanor, Thank you for taking the time to leave a wonderful 5* review. Cameron will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOrganized, honest and fast!
I have moved 5 times in 5 years in London. From all my experiences Marsh & Parsons have been the greatest by far! Organized, honest and fast! Would definitely recommend it :)
Dear Mi Sileci, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh & Parsons have been renting and…
Marsh & Parsons have been renting and managing 3 flats for me in Maidavale for 7 yrs now, and have been easy to deal with and the flats have been continuously rented. I would definitely recommend.
Dear Barnabas, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotreview 2023
Abdullah Leghari (Marsh & Parsons Estate Agents) has generally provided a great service, kept me informed me of any issues and always responded promptly with any questions I have. I wouldn't hesitate to recommend them.
Dear Tim, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilot1 year of great service
Marsh and Parsons took on the management of the property almost 1 year ago. Abdullah Legari from M&P has been excellent in dealing with and resolving issues. I particularly appreciate the clear and regular communication.
Dear SL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDear Kisha and Edward are very helpful
Dear Kisha and Edward are very helpful, always sending emails promptly to provide assistance! Thank you all very much!Kind regards Xiuxiu
Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat Customer Experience
Found Marsh & Parsons to be very responsive in dealing with all aspects of the tenancy covering the collection of the rent to arranging ancillary services such as inventories etc.
Dear Heather, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
