Trusted Agent profile · London
★★★★★
1,002 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP
Marsh and Parsons's office in London, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,002 reviews on two platforms, including 199 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe have had great service from Marsh & Parsons for several years now. They are very professional our flat needed to be relet this was done very quickly and professionally by Gosia.
Dear Irshad, Thank you for taking the time to leave a wonderful 5 star Google review. Gosia will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
Dear Giulia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
1/5
TrustpilotThe worst possible real estate agents
The worst possible real estate agents. Marsh & Parsons Notting Hill are the worst. They made constant mistakes, and cost me money, yet charged me full price with threats to sue me (when they made mistakes)! Anyone looking to do anything with property in Notting Hill, should avoid these people.Your reply is untruthful. Speak with Giulia Palumbo, she is well aware of my complaint about your woeful service.
Hi there, we are unable to find a complaint of this nature or your details on our system. If you have anything you wish to discuss, please feel free to contact the office directly. Kind regards, Marsh & Parsons
5/5
TrustpilotSpoke on the phone with Charlie about…
Spoke on the phone with Charlie about an issue with my rent payment, he was very helpful and it was resolved the same day
Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotSmooth Experience
For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.
Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotManagement services at Marsh & Parsons
I have had great service from management team and present manager Phoebe Negueroles. Very helpful in finding contractors to fix things that need doing in my flat. And help with managing meetings with the tenant which was essential as I don’t live in London
Dear Margot, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotWeronika handled a situation at our…
Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotEffective
I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.
5/5
GoogleWe had a great experience with Marsh & Parsons during buying our first flat in Acton. As first time buyers we got supported on every step from offer process to completion date. They answered our queries promptly and patiently. I would highly recommend them .
Dear Kubra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards,Lesley Alford, Customer Relations Team
5/5
TrustpilotOur property manager Abdullah Leghari…
Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.
Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotOn the up
I came back to M&P a couple of years ago after being with other London agents. I worked with both sales and letting teams. They have gone beyond what is asked of them, reducing my workload and providing peace of mind.
Dear Katy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTop rental experience
After getting little traction trying to rent my flat out in Queenspark, I approached Marsh&Parsons. Within the hour Thaminah the rentals manager had visited me and instantly instilled me with confidence about this whole rental property. The following day, I was introduced to her negotiator and also a lovely professional chap came round to take pictures which were pretty much immediately published. I would highly recommend this agency and although I haven’t had contact with the sales team, if it is inline with the rentals team then this agency must be at the top of your list in the Queens Park region.
1/5
TrustpilotRichmond Branch - Terrible experience, threatening agents
Terrible experience buying my property through the Richmond branch. Their tactics involve emotional blackmail and threats. Jessica in the Richmond branch dealt with my sale and it was a very unpleasant experience that caused me a lot of stress and is a reason why I will not be using them in the re sale of my house. Please if you can, avoid this estate agent.
Hi there, we are unable to find anyone with these initials or a complaint of this nature on our records. If you do have anything you'd like to discuss, please feel free to get in touch with the branch directly. Kind regards, Marsh & Parsons
1/5
TrustpilotStay far away from them
Stay far away from them. Sarah Warmington handled my case and I must say all of these agents are crooks.. They tried to force me to rent out my flat to an inappropriate tenant which they didn’t even want to expose. Eventually I found out who the proposed tenant was and got the shock of my life. When I refused I got called all sorts of things by this agent!! And she tried to scam me on so much money as a punishment for not letting my flat (yes, I’m talking about 1300 pounds), and keep in mind that I had not signed any contract with them!!! Even the receptionist at the agency tried to stop me from calling the support centre by hiding the phone number with his own hands. Absolutely repelled by these criminals!!!
5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotExtremely poor and negligent handling…
Extremely poor and negligent handling of our tenancy by Marsh & Parsons.
5/5
TrustpilotGreat service
Had brilliant service from both M&P Kennington and M&P Brixton when looking for our first property. Very professional and helpful.
Dear Susanne, Thank you for leaving a review for our Kennington and Brixton office. Kind regards, Lesley
5/5
TrustpilotVery good experience with the agency
Very good experience with the agency. They are responsive, they try to deal with processes quickly and they are very friendly. Nara helped me with the contract and she was always available when I had questions.
Dear Olga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotThe head office DO NOT CARE about customers.
The head office is not responsive and they just don't care, the service is average and the head office does not respond to customers' complaints.The young agents are let down and not supported by the head office. I could write a full-page, however, I will not waste any more valuable time, other than say stay away from the agency. HEAD OFFICE DO NOT RESPOND. STAY AWAY FROM THE AGENCY.
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotI had a great experience working with…
I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!
Dear Mahtab, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleI had a lovely experience with Sabina and Katie from this branch. They were both very informative and quick with their responses and had a lovely attitude
Dear Victoria, We really appreciate you taking the time to leave such lovely comments about Sabina and Katie. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotA very prompt and very efficient…
A very prompt and very efficient response by Victry. It is 5.40pm on a friday and she still managed to get me the documents I needed sent over in 5 mins!Thank you😀
Dear KV P, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
1/5
Trustpilotavoid this agent you cant trust on…
avoid this agent you cant trust on thier word at all rented a flat from them paid them in full next day they said they rented to some one else and still have not rec the refund after 10 days
Dear Medhi, I am sorry to read your 1* review. Thank you for getting in touch to provide more information so that we could locate you on our system. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
