Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotArranging for repair/replacement of defective appliance
My property manager, Abdullah Langhri, liaised promptly between me and my tenant in order to arrange for the replacement of a defective washing machine effectively and with the minimum inconvenience.
Carol · 22 September 2023
Agent replied · 24 August 2024
Dear Carol, It’s great to hear that you have had a brilliant experience with Abdullah. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
Trustpilot10/10 service!
Absolutely incredible service and made the tenancy process 100% smoother and seamless. I would absolutely recommend dealing with Rebecca Wingett, she was incredibly professional, intelligent and all round a joy.
Lucy · 22 September 2023
Agent replied · 24 August 2024
Dear Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleFatima and Marsh and Parsons has been extremely helpful whilst we have been looking for a flat to rent in. Very fast responses and accommodating with out limited availability for viewings.
George · 27 August 2023
Agent replied · 26 August 2024
Dear George, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotThey are terrible
They are terrible. No respect to the tenants at all. After we gave notice, they were bringing potential tenants all the time. They did not stick to the 24h notice and would call us all the time to arrange more viewings. They did not even know basic stuff of the apartment so they would bring potential tenants who were interented in different properties (e.g. different no of bedrooms!). They even gave keys to somebody who came in our flat for an inspection without us having given any consent!!! Stay away from those scammers...
Stamatina · 4 November 2021
★★★★★ 5/5
TrustpilotI’ve only just started working with…
I’ve only just started working with Giles but all great so far. Responsive and efficient.
Stuart · 29 July 2024
Agent replied · 24 August 2024
Dear Stuart, Thank you for taking the time to leave a wonderful 5* review. Giles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMany thanks for helping to follow up…
Many thanks for helping to follow up with contractors to get quotes when I've struggled to get a response from them - your help and professionalism is very much appreciated.
Customer · 21 September 2023
Agent replied · 24 August 2024
Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent support
Timely responses, efficient and helpful at all times.
Tracy · 12 November 2024
Agent replied · 25 December 2024
Dear Tracy, Thank you for leaving a wonderful 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotPhoebe Kappellides Is extremely…
Phoebe Kappellides Is extremely professional and very helpful
Eleni · 19 November 2025
★★★★★ 5/5
TrustpilotSupport to find and end tenancy
The agency was supporting and helpful during the whole 3 years of tenancy
Marsida · 12 August 2024
Agent replied · 24 August 2024
Dear Marsida, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDerbhla has always been extremely quick…
Derbhla has always been extremely quick with a queries or issues - would definitely recommend Marsh and Parsons! Luke P
Luke · 3 April 2024
Agent replied · 24 August 2024
Dear Luke, Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience
Great experience and advice from Guy discussing property in Fulham! Really knowledgeable and eager to help with the process. Thank you
Zara · 13 March 2024
Agent replied · 24 August 2024
Dear Zara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExpert and Timely response
Laila responded to all my queries in a timely manner and even called to follow up to ensure all my queries were answered.
Lucrezia · 25 January 2024
Agent replied · 24 August 2024
Dear Lucrezia, Thank you for taking the time to leave a lovely review regarding Laila. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
Trustpilotprompt and courteous…
I have always had prompt and courteous service from the staff at Marsh & Patsons. I have used this agent for years as they have proven trustworthy.
Jo · 23 October 2023
Agent replied · 24 August 2024
Dear Jo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotWe just had a viewing with Mohammed in…
We just had a viewing with Mohammed in marsh and parsons in the Willesden branch.
Yousra · 1 September 2025
★★★★★ 5/5
TrustpilotExcellent customer service
Quick, efficient, pleasant and effective
Mart5643 · 2 December 2024
Agent replied · 25 December 2024
Thank you for leaving a wonderful 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotAbigail Rhodes
Abigail has provided us with a most professional and highly efficient management service. She's always friendly and helpful, and has good suggestions for resolving all sorts of matters.
SUSAN · 20 September 2023
Agent replied · 24 August 2024
Dear Susan, It’s great to hear that you have had a brilliant experience with us. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotKyrsten Tumamak
Kyrsten Tumamak, Tenancy Manager, was swift and kind in handdling our rental
Christiane · 14 August 2024
Agent replied · 24 August 2024
Dear Christiane, Thank you for your lovely words and for leaving a 5* review. Kind regards Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMost efficient rental team
Staff always there to help, very pleasant at all times both to landlords and to tenants, they do whatever needed without delay making and in most friendly way.
Zaid · 14 September 2023
Agent replied · 24 August 2024
Dear Zaid, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotPayment Return
Had an issue with an accidental payment. Cameron and Will helped get the issue sorted quickly!
Brychan · 31 May 2024
Agent replied · 24 August 2024
Dear Brychan, Thank you for taking the time to leave a lovely review regarding Cameron and Will. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDerbhla she is amazing on customer…
Derbhla she is amazing on customer service and so helpful with good experience and so professional , I’m so glad, 100 percent recommended.
Habib · 10 January 2024
Agent replied · 29 August 2024
Dear Habib, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotPropty management service is abysmal
Propty management service is abysmal. We were promised the world when we signed with M&P but they have been nothing short of completely incompetent. I chased and chased and they finally got round to doing the first inspection after 2 years (supposed to be every 6 months). Property manager is rude and the company they use for maintenance is terrible and expensive. Avoid at all costs
Daniel · 24 March 2023
★★★★★ 5/5
GoogleNice young man Joe showed us around. Thank you.
Carina · 25 September 2024
Agent replied · 25 October 2024
Dear Carina, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley
★★★★★ 5/5
GoogleAlfie Green found the perfect property for us, he was very helpful, patient, and understanding. He really made the move easy on us.
Yousuf · 30 December 2023
Agent replied · 26 August 2024
Dear Yousuf, We really appreciate you taking the time to leave such lovely comments about Alfie. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
Trustpilotexcellent service
The team is very responsive and always very helpful. Ellie, the property manager, provides an excellent service and she is always available to solve any issues arising
Alexandros · 22 September 2023
Agent replied · 24 August 2024
Dear Alexandros, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
