Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis estate agent is the WORST!
This estate agent is the WORST!! Stay away from them!!!!The quality of tenants they sourced were terrible. They do not care and do any personal inspections. Property management is basically sending emails from an office. They do not care about your property at all. Terrible.
Bels · 28 October 2019
Agent replied · 24 August 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotVictry Simbo replied quickly and…
Victry Simbo replied quickly and professionally to my request.
Lester · 23 April 2024
Agent replied · 24 August 2024
Dear Lester, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been with M&P for a year and a…
I have been with M&P for a year and a half. They are professional and minimal hassle for landlords.
Nick · 15 September 2023
Agent replied · 24 August 2024
Dear Nick, Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotM&P-Pimlico rental
Systematic managment of rent collection throughout lease tenor. Efficient refunds processing
Ban · 14 March 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave a lovely review. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst letting agency ever
Worst letting agency I have ever worked with. Took months to ever fix anything, always used contractors that would fight each other (including individual staff members) over who made what fault on what appliance years ago, always leading to us waiting with broken stuff. Terrible customer service.Avoid at all costs. Cannot more strongly advise against working with these people.
Connor · 19 January 2023
★★★★★ 5/5
TrustpilotMarsh & Parsons has rented my property…
Marsh & Parsons has rented my property for the last two years. They are very professional and helpful. Charlotte from the Camden office is exceptional, she works with a great deal of care and has made the whole process stress free. I would highly recommend using Marsh & Parsons based on Charlotte’s professionalism.
Ms · 14 July 2023
★★★★★ 5/5
TrustpilotGreat service
Quick, efficient, kind
Eleanor · 1 August 2024
Agent replied · 24 August 2024
Dear Eleanor, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThey've been very efficient and helpful…
They've been very efficient and helpful every time I've needed them. Would recommend.
Kris · 22 January 2024
Agent replied · 24 August 2024
Dear Kris, Thank you for leaving a wonderful 5* Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMy contact at M&P Abdullah Leghari
My contact at M&P Abdullah Leghari, is always responsive and available when issues around our rental property arise.
Mr · 23 September 2023
Agent replied · 29 August 2024
Dear Mr John Jenner, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 4/5
TrustpilotEfficient and professional.
I just stumbled across this page and am astounded at the bad reviews, I have been letting my property through Marsh & Parsons for over a decade, I find them to be efficient and professional.*Notting Hill branch
Kero · 5 September 2021
Agent replied · 24 August 2024
Hi Kero, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team in Notting Hill. All the best, M&P
★★★★★ 5/5
TrustpilotSpeed of response providing exactly…
Speed of response providing exactly what I needed
MRS · 27 April 2024
Agent replied · 24 August 2024
Dear Mrs Morgan, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotReally bad experience
Really bad experience! They are not resolving any issues! And the customer service is probably the worst i have seen! I asked to escalate to a manager and they basically refused to give me a contact name!
Fani · 26 August 2021
Agent replied · 24 August 2024
Hi Fani, we are sorry to hear that you are not happy with your experience. Unfortunately there are not enough details here for us to find you on our system; please do feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotSuper efficient management service for…
Super efficient management service for my rental flat from Cameron Moffett. Professional, quick and thorough.
Bel · 28 November 2023
Agent replied · 24 August 2024
Dear Bel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleHad a great viewing with alfie
Daiki · 28 May 2024
Agent replied · 26 August 2024
Dear Daiki, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotPrompt and effective handling of…
Prompt and effective handling of maintenance issue by MPs Abdullah Leghari
Panos · 19 February 2024
Agent replied · 24 August 2024
Dear Panos, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotEasy process, great people
Helpful and efficient, with responsive property management. A particular shout-out for Derbhla Slevin, M&P Senior Property Manager.
Mike · 26 September 2023
Agent replied · 24 August 2024
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent property management
James from Marsh & Parsons was an excellent property manager - efficient, responsive and friendly. Many thanks!
Ellie · 18 September 2023
Agent replied · 24 August 2024
Dear Ellie, We appreciate you taking the time to leave a great review regarding your experience with James, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleSalvatore from the Brixton/Kennington team was super attentive to detail, easy to get ahold of and very supportive throughout the whole process of securing the perfect flat for me!
Elena · 27 August 2022
Agent replied · 26 August 2024
Hi Elena, thank you so much for taking the time to leave us your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Salvatore and the rest of our team in Kennington All the best, M&P
★★★★★ 5/5
GoogleHad a great viewing with Alfie! Will be using him again.
Ticha · 29 January 2024
Agent replied · 26 August 2024
Dear Ticha, Thank you for taking the time to leave us a 5 star review for Alfie. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWe get great service and support from…Abdullah Leghari
We get great service and support from Abdullah Leghari and the M&P team.
Robert · 7 December 2023
Agent replied · 24 August 2024
Dear Robert and Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotWill from the management team at Marsh…
Will from the management team at Marsh and Parsons has been very kind and helpful.
Emily · 13 October 2023
Agent replied · 24 August 2024
Dear Emily, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotAbdullah Is quick and responsive over…
Abdullah Is quick and responsive over email, to help communicate any information from the tenants
OJ · 12 October 2023
Agent replied · 24 August 2024
Dear OJ, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient, Fast, Friendly
Replied quickly. Always answered calls. Informative. Friendly. Helped us reach our tight deadline.
Louisa · 27 November 2023
Agent replied · 24 August 2024
Dear Louisa, Thank you for taking the time to leave a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleGreat view with Alfie!
Mateus · 28 May 2024
Agent replied · 26 August 2024
Dear Mateus, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
