Marsh and Parsons London reviews

★★★★★ 3/5

Trustpilot

Word to the wise regarding M&P

I have had multiple challenges working with this letting agent and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. Even my landlord said their fees are high. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they neglected to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!

Faf · 1 November 2024

★★★★★ 5/5

Trustpilot

Responsive, helpful and professional.

Lucy Meehan has been a great. Very responsive, helpful and professional.

Arjun · 28 August 2026

★★★★★ 1/5

Trustpilot

Arguably the worst agents in London

Arguably the worst agents in London. Don't even think of working with these people. They are nice and useful until you sign, after that they are not just useless, but will ignore you, make your life hell and purposely sabotage your peace. Also not a one person in the staff sort of thing. Disgraceful these bunch are still in business.

Jason · 19 August 2026

★★★★★ 5/5

Google

I have worked with Joel as a client selling my property for over two years now. For various reasons, (nothing to do with the estate agents), I was unable to proceed with a sale in 2022, but continued to be in touch with Joel and this summer successfully completed the sale of my house. My thanks to Sian and Joel who were always available to talk to me and assisted through some difficult discussions as the sale continued. They were a great professional support and I thank them both.

Rebecca · 27 September 2024

★★★★★ 5/5

Google

We have purchased a property recently through Marsh & Parsons, Kennington branch, Sian Poynton and Joel Hughes were helping us through the whole process. From the start I can feel that their service is very processional and efficient, they not only care about seller's interest but also help buyers navigate through the whole process, Joel and Sian have helped me a lot especially at the final stage when the whole chain was trying to agree on the completion date and finalise the process, I was pretty stressful but thanks to their help all come through finally. I would highly recommend their service to buy and sell property in SE1 area and we would definitely use them in the future if we have the need

Xinyang · 25 September 2024

★★★★★ 5/5

Google

I’d like to thank Sashan Maddix for guiding us through the process of selling our apartment- excellent communication, always clear and quick to reply and provide any help needed!

Elizaveta · 26 March 2026

★★★★★ 5/5

Trustpilot

Max has been very helpful answering…

Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.

Antoine · 15 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Support..

Owain Wilson has been outstanding in any query, support towards my b2L property management ! Nice working with Owain !

Natarajan · 27 May 2026

★★★★★ 5/5

Trustpilot

Caitlin was absolutely fantastic

Caitlin was absolutely fantastic! Thank you

Anna · 31 August 2026

★★★★★ 1/5

Trustpilot

Liars, thieves and incompetent staff

I took on Marsh And Parsons because a lovely chap called James, but then James got promoted and went somewhere else. Natahalia Camargo initially told me that a company called capital one Limited was buying my flat and didn’t advertise it, little did I know this was an Israeli company and was trying to sabotage. March and Parsons assured me this company was gonna buy my flat and didn’t advertise it for six months apparently this company was buying on behalf of Westminster Council. They did not answer any emails from my solicitor nor did they ever communicate with us all anyone else in the end, I asked them to advertise my apartment where Westminster contacted the agents and offered 30,000 less than the advertised price. I had to accept it in the end because my flat had been on with this estate agent for a year during which time I had to pay council tax electricity bills and service charges my advice to anyone is do not ever sell to Westminster Council because they will take off all the major works charges From the sale in my case it was £30,325 for an absolute piss poor job, they gave me two days notice to get all of my furniture out of the flat . Absolutely the worst experience I’ve ever had with an estate agent. They also charged me from the initial sale instead of what I got in my hand they charge £10,278 for basically not much at all. I will never ever deal with them again and this was Maida Vale branch I honestly don’t know how these people are still in business.Whennphones calls were made to them they hardly ever called back. I once needed the keys for my flat to get in in which case I stood outside for an hour in the piping heat because it was a very hot day 38° that day to wait on Stuart Dutton to bring me the keys even though I had phoned the office about five times, he made me wait nearly an hour for my keys. I suggest you do not use this agency they will take a year to sell your house. I never call you back..

Abbey · 13 September 2025

★★★★★ 5/5

Trustpilot

Neil was a pleasure to deal with and…

Neil was a pleasure to deal with and consistently quick to respond. He ensured we were provided with the right level of detail from the outset, which allowed matters to progress quickly and smoothly.

Carringtons · 19 January 2026

★★★★★ 5/5

Trustpilot

Good Property Manager experience

We were facing a few issues in the house, but our property manager, Jaeyda Dovie, stepped in and made fixing them a priority. She kept us updated throughout and coordinated the contractors to get everything sorted. We're very happy with how it was handled and would definitely recommend.

Shashank · 25 September 2026

★★★★★ 5/5

Trustpilot

Joshua was very kind and explained…

Joshua was very kind and explained everything very patiently.

Husna · 28 July 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons in Fulham excellent

Marsh and Parsons in Fulham offered a wonderful service, from start to finish; nothing was ever a problem . We were able to exchange on our house in record time and to complete when it suited our move, Throughout negotiations access to the agents was easy and always very professional.In particular I couldn’t recommend Harry James more; from the valuation all the way to the sale he has always been available and ready to solve any problem. I wouldn’t hesitate to sell through them.

Margherita · 8 July 2024

★★★★★ 5/5

Google

Luke and the team at Marsh & Parsons Kennington were such a great support during the sale of my flat! I would absolutely recommend them.

Francesca · 16 March 2026

★★★★★ 5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine · 23 April 2026

★★★★★ 5/5

Trustpilot

I had a fantastic experience with Marsh…

I had a fantastic experience with Marsh & Parsons, and I couldn’t be more impressed with the level of service they provided. From start to finish, the team was professional, proactive, and genuinely supportive. With a special thank you to Billy Hunt, a lovely asset to the team who never complained about the amount of questions I asked and was always so kind.

Xx · 22 January 2026

★★★★★ 5/5

Google

Been great working with the team at Marsh and Parsons through the home-buying process! Special thanks to Luke Venton for his can-do attitude navigating the seller, solicitors and myself under quite some pressure at times 🚀 …

Roman · 26 November 2025

★★★★★ 5/5

Trustpilot

Letting Agent recommendation

Marsh and Parsons have been our letting agent since 2016 and we continue to be very happy with the service they provide. The level of professionalism is fantastic and all staff are friendly, polite and deeply knowledgeable, with communication both timely and clear, it really feels like a partnership with added value. Thanks to Lucy, Helen and William in the Notting hill branch who helped secure a great tenant in record time and ensured the check in ran smoothly.

Alison · 5 June 2024

★★★★★ 5/5

Trustpilot

Owain has been managing my account for…

Owain has been managing my account for a number of years. Communication has been very good, when discussing and agreeing actions promptly as and when they arise.

Robert · 18 February 2026

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa

Elisabeth Ppasa, Property Manager, Marsh & ParsonsThe important thing is to have a Property Manager who is a) unfazed by anything, b) quick in response, but c) can also act quickly on their own initiative. Elisabeth Ppasa is all these things and more - very proactive and going the extra mile for property owners who have opted for the full management service. This was the first time I have put my property in the hands of a managing agent and I can thoroughly recommend Elisabeth Ppasa.

Neil · 29 April 2024

★★★★★ 5/5

Google

I recently found a new flat to rent with Lorena at Marsh & Parsons and had such a good experience! I hadn't moved in 7 years and was definitely worried about finding somewhere in the current London market but Lorena was so good at keeping …

Olivia · 16 August 2025

★★★★★ 5/5

Trustpilot

Much better than managing it myself

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.

Alex · 20 September 2024

★★★★★ 5/5

Trustpilot

Great and helpful Team!

Great and helpful Team (I dealt with Baran). Supportive and ready to answer any questions I had.

Farah · 22 April 2026