Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a great experience with Marsh & Parsons Kennington. From the first time I walked into their office where all the team were super friendly and welcoming, all the way to the end of completion, it was excellent. …
Howie · 16 September 2025
Agent replied · 22 September 2025
Dear Howie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
★★★★★ 5/5
TrustpilotDerbhla has been super helpful!
Derbhla has been super helpful with our recent change of occupant process. She is always polite and ensuring our questions are answered as quickly as possible!
Poppy · 17 June 2024
Agent replied · 24 August 2024
Dear Poppy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the Property Management team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleSuper helpful, always available to speak and walk me through the process. Daine in particular was a hugely accommodating and a big help
Sanjiv · 16 February 2026
Agent replied · 16 April 2026
Dear Sanjiv, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
GoogleWe just secured a rental through Maliha at Marsh and Parsons. She was super friendly and helpful throughout, and unlike other estate agents, didn't make us feel rushed at viewings. We secured a place quickly and smoothly. Thanks Maliha!
Nicole · 27 August 2023
Agent replied · 26 August 2024
Dear Nicole, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Maliha, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleI had a good experience looking for a property with Alfie Green. There were minor admin hiccups that he resolved quickly, and he was helpful and professional throughout.
Bryce · 28 April 2024
Agent replied · 26 August 2024
Dear Bryce, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotChange on tenants
Worked with Jordann Webb in change of tenants. Jordann has been patient in helping me addressing any of my concern, he was able to offer support and advice and kept me well informed
Nelson · 16 January 2024
Agent replied · 24 August 2024
Dear Nelson, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRachel and her team at Marsh and Parsons Battersea
Rachel and her team at Marsh and Parsons Battersea were both quick and effective in finding new tenants literally within days of the previous tenancy ending.More than happy to recommend their services. John
Mr · 15 January 2024
Agent replied · 29 August 2024
Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
★★★★★ 5/5
TrustpilotDebbie Lewis a lady who really helped…
Debbie Lewis a lady who really helped me. Very polite, responsive, acting on the spot, helpful. Best experience ever and highly recommended
Iwona · 7 October 2026
★★★★★ 5/5
GoogleGreat experience with Daine. The easiest and most organised rental process I've had, very helpful having a single point of contact from viewing to moving in.
Paris · 16 January 2026
Agent replied · 16 April 2026
Dear Paris, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Hayley
★★★★★ 1/5
TrustpilotAvoid at all costs
Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless watch.And if by some miracle they manage to retain your documents, be prepared to sign the same ones repeatedly. It's as if their staff thrive on asking for signatures ad nauseam without rhyme or reason.Speaking of staff, there's such a high turnover that you'll likely interact with a different agent every time you contact them. This leads to a lack of continuity and a complete absence of clear handover procedures for new staff members, leaving you to constantly re-explain your situation with each communication.Oh, and let's not forget about their uncanny ability to lose personal documents. Your sensitive information is treated with the same carelessness as junk mail, leaving you vulnerable to potential identity theft and privacy breaches.As if their incompetence wasn't enough, they have the audacity to slap you with an unreasonable rent increase of 25%. It's highway robbery disguised as property management.And when you try to hold them accountable for their mistakes, good luck. They take absolutely no responsibility whatsoever. They'll dodge, deflect, and deny any wrongdoing, leaving you stuck in a mess of their making.To add insult to injury, when you request lease documents for your own records, they suddenly become incapable of providing them. It's as if they operate in a parallel universe where basic administrative tasks are beyond their comprehension.In summary, Marsh & Parsons is the epitome of everything wrong with the real estate industry. Save yourself the headache, heartache, and financial strain. Stay far, far away from Marsh & Parsons if you value your sanity and financial well-being.
Mitch · 30 January 2024
Agent replied · 24 August 2024
Dear Mitch, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleJust secured a place in Kennington so smoothly with the team at marsh and parsons kennington! They explained the whole process to me, being an Australian moving to the uk has helped me feel so at ease being new here! Alfie showed as round and advised me on everything I need to know about the area and the property! Maliha also made sure the process ran smoothly and quickly and made me secure a place in matter of days! Nothing but praise for this team as they have made my move a million times easier and quicker with the care and help they provide! Will definitely always use marsh and parsons!
Kate
Kate · 29 January 2024
Agent replied · 26 August 2024
Dear Kate, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kennington office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleLorena made the whole process of moving a lot easier and we would highly recommend!
Ryan · 25 November 2024
Agent replied · 9 December 2024
Dear Ryan, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
★★★★★ 5/5
GoogleWe went to two local estate agents to rent out our apartment. Marsh & Parsons valued it at £600 a month higher than the other place - and secured a rent another £100 higher. They know the market really well.
William · 1 September 2025
Agent replied · 22 September 2025
Dear William, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
TrustpilotThank you, Tatiana.
Tatiana Rodrigues has been a great help with figuring out the process of ending my tenancy. She works efficiently, keeping an open line of communication at all times. Thank you, Tatiana!
Rolo · 13 February 2024
Agent replied · 24 August 2024
Dear Rolo, Thank you for taking the time to rate your service with Tatiana. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAbdullah is an excellent tenancy…
Abdullah is an excellent tenancy manager from a landlord perspective - quickly deals with issues alone if we are not needed and provides several options for remedies when we need to get involved. Very courteous and efficient
Tim · 27 September 2023
Agent replied · 24 August 2024
Dear Tim, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat agency
Great agency, prompt and efficient communication from the team. Debbie managed our onboarding and off boarding from the property very well. Thanks!
Kore · 12 February 2026
Agent replied · 23 February 2026
Dear Kore, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards,Hayley
★★★★★ 5/5
TrustpilotReally helpful follow up by Property…
Really helpful follow up by Property Manager - Abdullah LeghariAll sorts of little and not so little things from Kitchen doors to leaking radiators - all a weight off my mindA big thank you to Abdullah
Robert · 12 October 2023
Agent replied · 24 August 2024
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
Excellent - James Cutting at South Ken office knows how to do things. We moved from another well known agent having had very few viewings and no offers over 4 months. James recommended making basic improvements to a dated flat and staging it. We had two offers within two weeks and completed at the asking price. It was worth paying a little more in commission.
IH · 14 October 2024
Agent replied · 25 December 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
★★★★★ 5/5
TrustpilotPhoebe and the letting team.
Phoebe and the other members of the Marsh & Parsons letting team, have been a superb asset and help over the last 10+ years. Through out this period they have kept a watchful eye over my property and looked after my tenants and myself with a cheerful demeanour. When maintenance issues arose, as invariably they do, they promptly attended the property carried out the works required without fuss. Marsh & Parson also ensured that I had high calibre and long standing tenants (to be honest over the many years of using M&Ps services I only actually had two different tenants - a period of around 20+ years). Can highly recommend M&P
Matthew · 10 January 2024
Agent replied · 29 August 2024
Dear Matthew, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience
Derbhla has been so responsive and amazing to us. Any maintenance issue we have, she responds quickly and always gets in touch with our landlord immediately. Would highly recommend using them to manage your properties.
Customer · 2 November 2023
Agent replied · 24 August 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotDebbie has been very helpful and quick…
Debbie has been very helpful and quick in her responses, much appreciated!
Niina · 18 December 2025
★★★★★ 5/5
TrustpilotGreat service from a Tenancy Manager
Recently, the Tenancy Manager Daniel Leung, has worked on a few change of tenancies for my rental property. He has been excellent! Super attentive and efficient, and good attention to details. He has made the process really seamless for my tenants and me. He has been an excellent client facing representative for Marsh & Parsons, and I will continue using them for sure! Thanks again to Daniel Leung/Marsh&Parsons.
Betty · 23 August 2024
Agent replied · 24 August 2024
Dear Betty, Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDaniel Leung was very very helpful and…
Daniel Leung was very very helpful and did everything possible to help sort out some issues. He was very professional and personable.
Rosie · 19 July 2024
Agent replied · 24 August 2024
Dear Rosie, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDerbhla has been amazing with helping…
Derbhla has been amazing with helping my daughter with her change of occupancy, she ensured everything was done in a timely manner and my daughter is extremely happy!
Edward · 27 March 2024
Agent replied · 24 August 2024
Dear Edward, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
