Marsh and Parsons London reviews

★★★★★ 5/5

Google

We had an excellent experience buying a house through Joel at Marsh and Parsons. Joel was very transparent, supportive and helpful throughout the process, and it couldn’t have gone any smoother as a result. Would highly recommend.

Aoife · 28 April 2024

★★★★★ 5/5

Trustpilot

Smooth tenancy process

Max has been incredibly helpful throughout the process of becoming a tenant, with good communication and responding promptly every step of the way.

Zoe · 16 December 2024

★★★★★ 5/5

Trustpilot

No good until Tassos.!

I have had little help from the management side, but Tassos is very helpful and I would really rate him as a help.

~R · 15 December 2024

★★★★★ 5/5

Trustpilot

Great hands on efficient property manager

Abdullah is my property manager and has gone above and beyond helping me with the worst tenants I’ve ever had. He has spent a lot of time dealing with all the aspects of a difficult tenancy and always answered my calls and emails promptly and efficiently

GABRIELLE · 3 October 2023

★★★★★ 4/5

Trustpilot

Baran at Marsh and Paraons was very…

Baran at Marsh and Paraons was very helpful our end of tenancy. Baran found solutions, followed through and quick to respond. Many thanks!

E · 9 December 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, pictures of the state of the flat when we moved in and out, issues we had and faults around the flat they never fixed. They wanted to deduct more than 300£ for cleaning and they refused to share the receipt ( We have a video that the flat was left in a prefect clean state) and they wanted to deduct another 300£ for a TV stand that was left in the property. We had the approval from Marsh and Parsons for this tv stand and they were saying that the landlord requested to leave this as it was. We never received that information whatsoever. It has been 5 months and we haven't seen a penny from our deposit until today, not even the amount that was not in dispute.- They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023- They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us.- They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS).- They are sneaky and they will try to get money of you in any way possible.- Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left?- There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months.- The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING.- They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.

Leire · 1 August 2023

★★★★★ 5/5

Google

I had a really great property search experience with Samantha. Samantha was a great help during my search, showed me some great properties and shared consistently thoughtful and insightful feedback that helped me find the right property. Great communication throughout that ensured the whole process ran smoothly.

Elliot · 27 August 2023

★★★★★ 5/5

Trustpilot

Professional Management

We lived in Charlton for over three years, first under Conran and then Marsh & Parsons, and our experience throughout was very positive. Any issues were always resolved quickly and efficiently.

Ram · 13 February 2026

★★★★★ 5/5

Trustpilot

Contract renewal

Tor Ziegler‑Evans was a huge help in ensuring our contract renewal ran smoothly. He was approachable and willing to support us throughout the process, answering our questions honestly throughout. Thank you

Freya · 24 July 2024

★★★★★ 5/5

Trustpilot

Support during tenancy

Jonathan has been excellent in helping me with some problems during my tenancy. He’s responsive through email and moves things along efficiently. I appreciate his hard work and consistent responses.

BL · 9 August 2024

★★★★★ 5/5

Trustpilot

Sale of property

Sale of propertyJames and Riccardo were very tenacious at finding a buyer for our property in a difficult market environment and they always kept in touch and gave good advice on pricing and kept things moving forward.

Sally · 1 April 2024

★★★★★ 5/5

Trustpilot

Over the years I used few agencies and…

Over the years I used few agencies and the only agency I would use again is M&P,professional,friendly,never felt hurried or pushed to accept an offer that I wasn’t happy with and I liked that.To Acton London office and all staff and especially Chris,thank you.

Drazenko · 19 October 2023

★★★★★ 5/5

Trustpilot

Great task follow up

I thank Tassos Joannou for the fast actions, and constant follow ups. I appreciate Tassos' efforts on the issues at my home.

Deniz · 4 December 2024

★★★★★ 1/5

Trustpilot

1 Star is Too Generous

I regret to say that my experience with Marsh and Parsons has been overwhelmingly disappointing. From start to finish, the service provided was subpar, riddled with miscommunications, delays, and a lack of professionalism.For over 8 months, I have been dealing with severe damp issues in my building, which have significantly worsened my asthma. Despite numerous complaints, Marsh and Parsons have consistently avoided addressing the problem. I had to escalate the issue to the council, who confirmed the presence of damp, yet the agency still failed to take any corrective action.In my frustration, I decided to leave the property due to the ongoing health risks posed by the mould and damp. However, the agency then demanded I pay the entire percentage they charge the landlord, as stated in the contract, a percentage which I was never informed of in my contract. Despite the exorbitant fee, I chose to proceed and signed a new contract elsewhere, prioritizing my health.To my utter dismay, when I asked for the amount, they gave me a number, and then literally a few minutes later, they said, "Oh sorry, the amount is for the total remaining term of the contract." By this point, I had already paid a deposit somewhere else. This level of unprofessionalism and deceit is appalling. They have shown a complete disregard for my health and have engaged in what I can only describe as exploitative practices.I strongly advise anyone considering Marsh and Parsons to think twice. Their lack of accountability, poor communication, and unethical behavior have made this experience nothing short of a nightmare. 1 star is indeed too generous for the service I received.

Belen · 25 June 2024

★★★★★ 5/5

Google

Joe Skingsley is the most diligent and helpful estate agent I have had the pleasure of interacting with. Joe went above and beyond to help us search for properties and to explain the process to us as first time buyers. Couldn't recommend his services more highly.

Luke · 27 August 2023

★★★★★ 5/5

Google

I’ve recently signed a contract for a four bedroom flat in Kennington. Fatima was incredibly helpful and friendly, I could contact Fatima at any time if I had any questions and she always replied promptly. The process from viewing to moving in was quick and straightforward.

Ahmed · 27 August 2023

★★★★★ 4/5

Trustpilot

Call office when needing something asap

Needed some tasks doing to our property ASAP so rang the office as our property manager was away. Kisha was helpful and sorted our issues quickly.

Gemma · 1 October 2024

★★★★★ 5/5

Google

Maliha was super helpful with recommending any properties that were suitable and was able to organise a great viewing for a beautiful property, couldn’t have asked for anything else :)

Ben · 27 July 2024

★★★★★ 5/5

Trustpilot

Owain Wilson for excellent service and support

Owain delivers a speedy and excellent service to ensure that any issues relating to the property are swiftly dealt with. Always polite and friendly, too, in any dealings with Owain.

Tim · 12 February 2026

★★★★★ 5/5

Trustpilot

Great & efficient service

Baran​​​​ Mehmet was responsive, courteous and extremely efficient. The situation was handled in a matter of minutes and the communication seamless. Thanks a lot!

Geraldine · 25 October 2024

★★★★★ 5/5

Google

We just secured a rental through Maliha at Marsh and Parsons. She was super friendly and helpful throughout, and unlike other estate agents, didn't make us feel rushed at viewings. We secured a place quickly and smoothly. Thanks Maliha!

Nicole · 24 January 2024

★★★★★ 5/5

Google

Daine was a great help with our property search. Excellent communication, very friendly, top estate agent Many thanks!

Tom · 17 January 2025

★★★★★ 5/5

Trustpilot

Marsh Parsons (Debbie Lewis)

Debbie Lewis has always been very professional and great at responding promptly to any issues I have had regarding my rental property management. Communication is always very good and I have recently had a good/smooth experience with re-letting the property to new tenants. Highly recommend Marsh & Parsons.

Kirsty · 28 May 2026

★★★★★ 5/5

Google

Fatima was such a huge help in getting our new home. She gave us tips and guided us all throughout the process. Very accommodating, patient and professional. She answered all our questions and make us feel reassured!

Mary · 28 February 2024