Trusted Agent profile · London
★★★★★
1,010 reviews across 2 platforms
295 Kennington Road, London, SE11 4QE
Marsh and Parsons's office in London, at 295 Kennington Road, is rated 4.3 out of 5 across 1,010 reviews on two platforms, including 200 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSupport during tenancy
Jonathan has been excellent in helping me with some problems during my tenancy. He’s responsive through email and moves things along efficiently. I appreciate his hard work and consistent responses.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSale of property
Sale of propertyJames and Riccardo were very tenacious at finding a buyer for our property in a difficult market environment and they always kept in touch and gave good advice on pricing and kept things moving forward.
Dear Sally, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat task follow up
I thank Tassos Joannou for the fast actions, and constant follow ups. I appreciate Tassos' efforts on the issues at my home.
Dear Deniz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
5/5
TrustpilotOver the years I used few agencies and…
Over the years I used few agencies and the only agency I would use again is M&P,professional,friendly,never felt hurried or pushed to accept an offer that I wasn’t happy with and I liked that.To Acton London office and all staff and especially Chris,thank you.
Dear Drazenko Barzut, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
Trustpilot1 Star is Too Generous
I regret to say that my experience with Marsh and Parsons has been overwhelmingly disappointing. From start to finish, the service provided was subpar, riddled with miscommunications, delays, and a lack of professionalism.For over 8 months, I have been dealing with severe damp issues in my building, which have significantly worsened my asthma. Despite numerous complaints, Marsh and Parsons have consistently avoided addressing the problem. I had to escalate the issue to the council, who confirmed the presence of damp, yet the agency still failed to take any corrective action.In my frustration, I decided to leave the property due to the ongoing health risks posed by the mould and damp. However, the agency then demanded I pay the entire percentage they charge the landlord, as stated in the contract, a percentage which I was never informed of in my contract. Despite the exorbitant fee, I chose to proceed and signed a new contract elsewhere, prioritizing my health.To my utter dismay, when I asked for the amount, they gave me a number, and then literally a few minutes later, they said, "Oh sorry, the amount is for the total remaining term of the contract." By this point, I had already paid a deposit somewhere else. This level of unprofessionalism and deceit is appalling. They have shown a complete disregard for my health and have engaged in what I can only describe as exploitative practices.I strongly advise anyone considering Marsh and Parsons to think twice. Their lack of accountability, poor communication, and unethical behavior have made this experience nothing short of a nightmare. 1 star is indeed too generous for the service I received.
Dear Belen, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJoe Skingsley is the most diligent and helpful estate agent I have had the pleasure of interacting with. Joe went above and beyond to help us search for properties and to explain the process to us as first time buyers. Couldn't recommend his services more highly.
Hi Luke, thank you so much for taking the time to leave this positive review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Joe and the rest of our team in Kennington. All the best, Marsh & Parsons
5/5
GoogleI’ve recently signed a contract for a four bedroom flat in Kennington. Fatima was incredibly helpful and friendly, I could contact Fatima at any time if I had any questions and she always replied promptly. The process from viewing to moving in was quick and straightforward.
Dear Ahmed, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotOwain Wilson for excellent service and support
Owain delivers a speedy and excellent service to ensure that any issues relating to the property are swiftly dealt with. Always polite and friendly, too, in any dealings with Owain.
Dear Tim, Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley
4/5
TrustpilotCall office when needing something asap
Needed some tasks doing to our property ASAP so rang the office as our property manager was away. Kisha was helpful and sorted our issues quickly.
Dear Gemma, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
5/5
GoogleMaliha was super helpful with recommending any properties that were suitable and was able to organise a great viewing for a beautiful property, couldn’t have asked for anything else :)
Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat & efficient service
Baran Mehmet was responsive, courteous and extremely efficient. The situation was handled in a matter of minutes and the communication seamless. Thanks a lot!
Dear Geraldine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotMarsh Parsons (Debbie Lewis)
Debbie Lewis has always been very professional and great at responding promptly to any issues I have had regarding my rental property management. Communication is always very good and I have recently had a good/smooth experience with re-letting the property to new tenants. Highly recommend Marsh & Parsons.
5/5
GoogleWe just secured a rental through Maliha at Marsh and Parsons. She was super friendly and helpful throughout, and unlike other estate agents, didn't make us feel rushed at viewings. We secured a place quickly and smoothly. Thanks Maliha!
Dear Nicole, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Maliha, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleDaine was a great help with our property search. Excellent communication, very friendly, top estate agent Many thanks!
Dear Tom, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotLetting my property with Marsh and…
Letting my property with Marsh and Parsons has been a very positive experience over the last two years.
Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleFatima was such a huge help in getting our new home. She gave us tips and guided us all throughout the process. Very accommodating, patient and professional. She answered all our questions and make us feel reassured!
Dear Mary, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Fatima. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team.
4/5
TrustpilotAbdullah has been looking after my flat…
Abdullah has been looking after my flat for a year. I’ve been really impressed with his ways of working. He answers the phone, returns missed calls promptly, is polite and friendly, explains things clearly and gets stuff done. What more could you ask?
Dear Amanda, Thank you for your lovely words and for leaving a review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI would highly recommend
I would highly recommend liaising with Nicole & her lettings team who are a friendly team and have done a great job in letting out our property.
4/5
TrustpilotBig improvement!
We have been renting a property with M&P for 9 months now. Initially our experience was not great, we were facing many issues with the flat that were not addressed in a timely manner and required many emails and phone calls on our part to even get the issues looked at. We really felt that we were an inconvenience for the property managers and our issues were not taken seriously.
5/5
TrustpilotLocal reliable , efficient Letting agents in Chelsea …
We’ve been with Marsh and Parsons Letting Agency in Chelsea , since time unknown and today I must call out Michael Stout for prompt and efficient service. Appreciating that it’s so close to closedown for Christmas, and it’s normally the lovely Jake who looks after my account, I was pleasantly surprised to receive my documents from Michael , Not after the holidays, but within the hour.
5/5
TrustpilotManagement of Rental Property
Since appointing Marsh & Parsons to manage the tenancy of my rental property 2 ½ years ago, I have been designated a few different representatives who have on the whole been helpful in dealing with tenant issues and keeping me up to date.My 5-star rating relates to the first-rate service of the most recently appointed manager. They quickly acquired a good background knowledge, have been prepared to research/investigate as issues have arisen, and have an attention to detail that inspires confidence.Courteous, friendly and understanding, and quick to respond to queries and with updates. Their availability to ‘speak in person’ has been especially helpful and a willingness to ‘go the extra mile’ much appreciated.
Dear Carolyn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleMaliha went above and beyond for the two property viewings I had and was incredibly helpful in answering all the questions I had about renting in the area!
Dear Cameron, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent and very professional…
Excellent and very professional customer service from Daniel Leung. He was immediately and promptly on the case. I have been very pleased and impressed Thanks Daniel
Dear Hala, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTurning around a poor client relationship with M&P
We have been working with M&P as our rental agent for almost 2 years. For the majority of this time, our experience was not positive - lot of reasons but overall, not good! However, since Elisabeth Ppasa has taken over as the focal point with M&P managing our property, the service we are getting has turned around completely. Elisabeth inherited an angry client and has worked diligently to turn this around. And to her credit, she has done this. Of course, we hope the service levels we currently enjoy continues, but as of today, credit clearly goes to Elisabeth.To follow on from your reply @ Ms Lesley, Customer Relations Team; whilst Elisabeth has indeed done a good job - and continues to do so - I think there are learnings for M&P management here as we were very close to looking for alternative managing agents...
Dear Kevin, Thank you for taking the time to leave a lovely review regarding Elisabeth. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Gold.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
