Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

To whom it may concern: Appreciation

To whom it may concern:Dear Sir or MadamI would like to thank Harry Bunn the Tenancy Manager for his patience andassistance in re- organizing an inspector to come to our rented flat at very short notice. It was extremely helpful to me and I was impressed by Harry’s help and attitude.Yours FaithfullyFinola Chatamra

FMP · 20 September 2023

★★★★★ 5/5

Trustpilot

I’ve had a great experience with Eryk…

I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!

K · 22 June 2025

★★★★★ 5/5

Google

Top marks for Marsh & Parsons! From the very beginning Joel offered expert advice regarding the pricing of my property and we pretty much achieved the asking price. He knew the value and had compelling arguments to support his valuation when comparing it with other properties on the market. Interestingly we achieved £50K more than other agencies were proposing as the marketable value. I thought that the photography was top quality to present the property. The sales progress was handled very effectively and extremely professionally by Sian in the words of my highly regarded solicitor. Marsh & Parsons organised a good selection of viewings and managed to secure a serious buyer within six weeks. Definitely a top bunch of professionals who know the business inside out! Well done to all of you!

Shaun · 26 October 2024

★★★★★ 5/5

Trustpilot

A great property manager, hopefully for you too

This review is more so for our property manager, Elisabeth Ppasa, than for Marsh&Parsons, who like any other real state agency, probably has it's equal share of flaws and good practices.If you do get Elisabeth as your property manager, she is extremely reliable and responsive. If you do run into issues or have questions about your property, she will be extremely dilligent in addressing and solving them in what her ability and scope is concerned. We feel very reassured having her as our first point of contact.

Camilo · 23 October 2024

★★★★★ 5/5

Trustpilot

Abdullah Leghari has been very helpful

Abdullah Leghari has been very helpful, polite and responsive to the challenges or issues I have had with the property he manages. In my experience renting in London for the last 9 year it is very rare to find someone who provides this level of service.

Aine · 13 February 2024

★★★★★ 1/5

Trustpilot

Traumatised Experience: Be Cautious

Whenever I walk past Marsh and Parsons on the street, I shudder inside. I moved into a rental property on October 1, 2023, and throughout the process, they lost my documentation twice and sent me two incorrect contracts to sign. As a result, I didn’t get the correct contract until one month before my move out date (July 2024). When I asked for a housing reference, they said they would only quote the one month.They refused to inspect the property before I moved in, and when I pushed back on the misquoted rental duration, they replied, "Really, we shouldn't be providing a reference at all given you sublet the property for 8 months without consent," despite having back-and-forth emails with them about the move-in since September 1, 2023, and paying rent on time every month. Even now, they are still harassing my ex-housemates and me, requesting we pay a cleaning fee that they initially said the landlord had agreed to cover (and we have email evidence of this).Honestly, my experience with this company has been traumatizing. No matter how glamorous or gorgeous a property may be, I would never deal with Marsh and Parsons again.

Erin · 18 October 2024

★★★★★ 5/5

Google

After a couple of intense months house searching Marsh and Parsons were a breath of fresh air. Fatima was extremely professional and helpful, providing us with clear guidance throughout the move and easing us into our new home. Thank you! Would highly recommend your services!

Simon · 28 February 2024

★★★★★ 5/5

Google

We worked with Maliha, who couldn’t have been more helpful in assisting us letting a flat. From listening to what we were looking for, booking appropriate viewings to signing the lease, she was fantastic throughout. Would recommend!

Charlie · 27 July 2024

★★★★★ 5/5

Trustpilot

Five stars for M&P!

My local M&P branch in Clapham Old Town consistently goes above and beyond. They're incredibly reliable and always deliver on their promises. A huge shoutout to Sebastian and Natalie for their patience and hard work, they truly make a difference!

Sergei · 16 May 2024

★★★★★ 5/5

Google

An enormous thank you to Maliha and Salvatore from Lettings. Honestly, cannot have had a more swift and smooth experience. Incredibly attentive and constantly reassuring any concerns I had. Just a total breath of fresh air knowing that I’m in experienced and altruistic hands. P.s savannah at front desk admin is such a charm. Very polite and patient so massive thanks to her too.

Yasmina · 27 August 2022

★★★★★ 5/5

Google

I bought a flat via Joe at Marsh & Parsons. He was fantastic. While other estate agents had a 'wheeler dealer' about them, Joe (and Marsh & Parsons as a whole) were authentic, helpful and knowledgeable. Joe was easy to speak to and get in contact with, and always responded to emails and texts quickly. I'd highly recommend using them for your property purchase.

Charles · 27 August 2022

★★★★★ 5/5

Trustpilot

Helpful team and answered my questions…

Helpful team and answered my questions when needed

Matt · 8 September 2026

★★★★★ 5/5

Trustpilot

Great support

Edward was quick to respond to an urgent situation at the flat. He provided sound advice, took prompt action, maintained clear communications and saw the situation through to its completion. It was reassuring as a landlord to have Edward’s support - thank you!

Nicki · 28 March 2024

★★★★★ 5/5

Google

I was impressed by the efficiency and positive attitude of Marsh & Parsons. They suggested interesting and properties that were close to what I wanted and Sian in Kennington was always on time, polite and followed up immediately.

John · 27 June 2024

★★★★★ 2/5

Trustpilot

Warning! Not recommended for landlords or tenants!

Terrible response time for handling issues after moving in. The check-in process was a mess (they wanted to delay it, despite our movers stamping at the door!), the check-in cleaning was awfully poorly done and the windows and gutters were NOT cleaned as agreed upon. It’s been almost a MONTH and this is not resolved. The check-in clerk discovered mould all over the property, which is problematic for my husband with asthma and our young children. The realtors have not responded at all to our complaints about this. The only reason I do not give a 1 star is because they were very eager and proactive to have us sign and easy to deal with during the search process. After signing and paying the deposit, everything stopped. As a landlord, I would not want this company dealing with my house. They did not check the basics in the contract were lived up to, the property has dilapidated in their ”care”. Reports to the landlord were met with surprise ”I had no idea!” which is a very bad sign. Would NOT recommend to tenants OR landlords.

Happy · 2 October 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis - Professional and Reliable Support

We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.

Paras · 29 April 2026

★★★★★ 5/5

Google

Thoroughly enjoyed my experience with Marsh and Parsons. Lorena was lovely and bubbly from the beginning and was very knowledgeable with any enquiries I had. Would 100% recommend! X

KS · 2 November 2024

★★★★★ 5/5

Trustpilot

I really rate M&P's property…

I really rate M&P's property management. Charlie Caine is extremely professional, efficient and easy to deal with. I own another property somewhere not served by M&P and it is a completely different story! I'd highly recommend them to any landlord wanting quality management that removes the stress from property ownership.

Olivia · 13 September 2023

★★★★★ 5/5

Google

Joe has been great at the viewings and follow up. He comes across as very natural and genuine but still professional and courteous. thanks for your help in hopefully securing this property Regards Justin

Justin · 5 August 2024

★★★★★ 5/5

Trustpilot

Tor Ziegler-Evans was efficient

Tor Ziegler-Evans was efficient, understood what needed to be done and executed with aplomb! Thanks, we were happy with this renewal, which we negotiated September through October, not a specific date as the form is asking for below... all good, these things take time to be done right!

Kathleen · 28 October 2023

★★★★★ 5/5

Trustpilot

Support with move out

Michael was great to communicate with about moving out of my apartment. We had quite a few questions and requests, and he handled them swiftly.

Bella · 16 December 2025

★★★★★ 5/5

Trustpilot

The experience with Marsh and Parsons and Abdullah…

The experience with Marsh and Parsons is very good and especially the service from Abdullah is extraordinarily nice. He responded to my request very quickly and managed all the things in a very good order. Besides, he is very helpful and always put customer’s needs at the forefront.

Gong · 26 October 2023

★★★★★ 5/5

Trustpilot

Baran has been very helpful throughout…

Baran has been very helpful throughout our tenancy transfer. While we haven’t yet completed the process, I’ve found him to be very organised and proactive so far!

Aifric · 21 November 2024

★★★★★ 5/5

Trustpilot

Great Experience with Marsh & Parsons

Victry was very helpful as the tenancy manager during the end of tenancy period. Was responsive, answered all our questions in a timely manner and was extremely helpful.Marsh & Parsons offered a smooth process during our tenancy.

Preetam · 4 June 2024