Marsh and Parsons London reviews

★★★★★ 5/5

Google

After two failed attempts with other EAs M&P came through! Plenty of views, lots of contact. Would recommend using them. Joel was the bomb. Thank you George and the rest of the team. I owe you a cake!

Clhd59 · 19 December 2024

★★★★★ 5/5

Trustpilot

Marsh & Parsons Tennancy Management Team at Marsh &…

The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.

Terry · 17 January 2024

★★★★★ 5/5

Trustpilot

Long-standing good service

I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.

Joanna · 24 April 2026

★★★★★ 5/5

Google

I'm currently buying a property through Marsh & Parsons. Wanted to say thanks to Joe, who's kindly and patiently taken me through a couple of visits to measure things up. He's even suggested some elements to check out that I wouldn't have thought of. Great service

Jonathan · 27 July 2024

★★★★★ 5/5

Trustpilot

Kisha was kind

Kisha was kind, responsive, and helpful. Previous people in Kisha's position have been unnecessarily harsh in these circumstances, but Kisha was reasonable and nice to me, as well as communicating efficiently :)

Bella · 22 January 2026

★★★★★ 5/5

Google

My partner and I were looking for a flat to start living together and we found the perfect place thanks to Fatima. She was very supportive from the first moment and she helped through all the stages until we finally moved. Fatima is an accommodating agent and we highly recommend her. Javi&Chrizzy

Javi · 29 March 2024

★★★★★ 5/5

Google

Had a lovely experience with Daine while looking for a flat! Daine really went above and beyond throughout the process and is also just a lovely person- genuinely the best experience I’ve ever had with an estate agent!

Elena · 12 April 2026

★★★★★ 5/5

Google

Big thank you to Maliha and Fatima in the Kennington office. You both went above and beyond with my property search and questions! Although I didn’t end up securing a flat with you, your experience, service and professionalism was enough to rave about! Thank you for being so kind and helpful in such a busy lettings market! 5* service for sure.

Shabana · 27 August 2023

★★★★★ 5/5

Google

Sash and Luke from M&P provided excellent customer service from start to finish with my property purchase. Sash in particular was always extremely helpful and quickly responsive in his communications and went above and beyond to support me.

Polly · 9 April 2026

★★★★★ 5/5

Google

We’ve been looking a rental property for a while, we’ve generally had a bad experience with estate agents but Marsh and Parsons have been extremely helpful with our search. Fatima in particular was amazing from our first viewing to signing the tenancy agreement. We’ve had no issues and would highly recommend. Thank you Fatima!

Khadijah · 29 January 2024

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa at M&P

Elisabeth Ppasa has been managing our property in Camden Town for nearly a year and she has been a great help, staying on top of issues in our apartment and dealing with them efficiently and in a timely manner. Would recommend working with her if you have the chance.

TMC · 7 May 2024

★★★★★ 5/5

Trustpilot

There was simply nothing to complain…

There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.

Ole · 13 February 2024

★★★★★ 5/5

Trustpilot

Dedication and prompted action.

Our property in Battersea has been managed by Marsh & Parsons over a year and our property manager is Abdullah Leghari. I'm pleased to provide feedback about our property manager, Abdullah. He has consistently demonstrated dedication to his work and has shown great efficiency in promptly resolving issues. His commitment to maintaining our property is commendable and greatly appreciated.

Sara · 27 September 2023

★★★★★ 1/5

Trustpilot

I agree with the other review about…

I agree with the other review about this company. We found a great flat and when we tried to sort things out in a reasonable fashion with the women Beth and particularly Georgi, we were really put off by their behaviour towards us. My wife is Russian and is not easily upset, but in the end, with phone calls to each of us, we decided to give up on this company and the desirable flat in Kensington because they put such a bad taste in our mouths. Seems like this company culture stems from the top to me... rather unpleasant and certainly to be avoided. (Also, I see you in your reply that you can't find our records, despite the fact that we made an offer on the flat concerned - well never mind, as we certainly want to get you out of OUR heads as soon as possible).

Customer · 20 April 2021

★★★★★ 5/5

Trustpilot

I cannot thank Tatiana​​​​ Rodrigues…

I cannot thank Tatiana​​​​ Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.

Customer · 11 December 2023

★★★★★ 5/5

Google

Great service from Hannah Collins at Marsh and Parsons Kensington. Buying a property is not always plain sailing but Hannah kept a cool head through the highs and lows with timely and grounded advice throughout the process. Super job - highly recommended!

Charlie · 19 August 2024

★★★★★ 1/5

Trustpilot

Worst estate agent ever!

Worst estate agent ever!I was a tenant at a property in London. M&P were only concerned with getting fees. Property is in a poor state. Regular issues with damp and mould which would go unfixed for months/years. At one point we were without hot water for 3 to 4 weeks.At one point, after telling them there was an issue with a leak in the bathroom they took months to do anything and only did because the fuse box was tripping as water had got into an electrical socket. If anything had been plugged in that could have ended very badly!!I felt we cared about looking after the property, but the estate agent didn’t. Not sure how aware the owner is, but property needs to be completely stripped back. Electrics, plumbing, roof, kitchen, bathroom etc etc need replacing. Plant roots are coming through walls. So all the pointing needs replacing. Estate agent is totally aware of all issues. I wonder if the landlord knows. If it were my property I would care!! The house must be devalued at least 200k below other houses in areas because it will take a lot to put right. If M&P had fixed things when we told them they wouldn’t have built up to a massive issue which they now are.Avoid as a tenant if you want an estate agent who will be responsive,Avoid as a landlord if you want to protect your investment.

MJ · 22 February 2021

★★★★★ 1/5

Trustpilot

My experience with Marsh & Parsons has…

My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.

Joseph · 4 August 2026

★★★★★ 5/5

Google

I would highly recommend M&P Kennington - the team is professional and very helpful!Thanks to Maliha I've let my flat out in few days and she take care everything for me so I can have a peace of mind, she always reply email & text quickly and respond all my questions in detail, very happy to have her here!:)

Renee · 27 August 2023

★★★★★ 5/5

Trustpilot

Nora was absolutely excellent

Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.

Marie · 14 March 2024

★★★★★ 5/5

Trustpilot

Jasmine was incredibly helpful and…

Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative

Matthew · 10 October 2024

★★★★★ 5/5

Google

I've had a very positive experience with the team at Marsh and Parsons - especially Maliha, Alfie and Chris. I've found them very professional, conscientious and responsive. They helped me find new tenants for my property in a short space of time. Thanks all. Cath Byrne

Cath · 28 May 2024

★★★★★ 5/5

Trustpilot

India was attentive and knowledgeable when helping us find our forever home.

We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.

Kaycee · 8 November 2024

★★★★★ 5/5

Trustpilot

Great experience could not recommend more!!

My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!

Emily · 25 October 2023