Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMy experience with tLandlords: Please Read Before Using This Agencyhe Little…
My experience with the Little Venice/Hammersmith branch has been exceptionally distressing, and I’m sharing it so others understand the seriousness of the issues I faced as a landlord.
Sophie · 20 November 2025
Agent replied · 24 August 2024
Dear Sophie, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Hayley, Customer Relations
★★★★★ 5/5
TrustpilotMarsh &Parsons Rental Personel.…
Marsh &Parsons rented out my property in North Kensington for me. The Property Manager, Victry Simbo was particcularly helpful and kind in sorting out final payments at the end of the Tenancy.
Lorna · 24 October 2023
Agent replied · 24 August 2024
Dear Lorna, Thank you for your kind comments regarding the North Kensington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotMr. Abdullah has been a God sent manager to me in terms of maintaining my property. There is no other way l could have been happy if it hadn't been for him. I couldn't thank him enough.
Mr. Abdullah has been a God sent person to me in the business. He helps me to oversee the ups and downs of it hook or crook. God bless him for this 🙏.
Victor · 28 September 2023
Agent replied · 24 August 2024
Dear Victor, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh and Parsons have done a stellar…
Marsh and Parsons have done a stellar job managing our rental property over many years. Phoebe has been attentive and efficient and handled all issues that have arisen.
K · 23 January 2024
Agent replied · 24 August 2024
Dear K Keenan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAbdullah Leghari has been extremely…
Abdullah Leghari has been extremely helpful and responsive, never failing to answer any questions in a timely manner. Thank you!
Nawar · 26 June 2024
Agent replied · 24 August 2024
Dear Nawar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic from start to finish, amazing property management servicing
From start to finish I've had a great experience with Marsh & Parsons and I'm sad I'm not going to be staying with them when I move property. The house viewing process was enjoyable, they understood what we were looking for in a property and found us the perfect place.The letting management has been fantastic, specifically Phoebe Negueroles who was our property manager for a while, she has always responded immediately and accommodated for all requests which were always actioned quickly.Finally they were understanding when it came to organising viewings while we were still in our property.I would recommend Marsh & Parsons to anyone as the best estate agent I've used in London.
MS · 18 October 2023
Agent replied · 24 August 2024
Dear MS, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotKyrsten was a gem
Kyrsten was a gem, really knowledgable and quick to reply. Thank you for helping us find a new flat!!!
Emma · 11 July 2024
Agent replied · 24 August 2024
Dear Emma, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 2/5
TrustpilotTenancy experience
Whilst all the direct processes with Marsh and Parsons went fine, we ended up having a terrible experience with our landlady. Unfortunately, M&P didn’t offer us any support on this front and it really felt like they were totally on the landlady’s side, in the end they did what they could to get us out of the property. After speaking with others, it seems like it’s a known issue that our landlady could be extremely difficult. M&P really need to consider who they work with and ensure tenants safety and well-being is considered, and not just the opportunity to make more money.
Anonymous · 16 October 2023
Agent replied · 24 August 2024
Dear Anonymous, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk I can look into this for further you. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleSuper helpful for helping me and my flatmate get our new place sorted. Alfie is a top man and one of the best in the business.
Seon · 28 February 2024
Agent replied · 26 August 2024
Dear Seon, Thank you for your kind comments regarding Alfie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team.
★★★★★ 5/5
GoogleExcellent service, Joe was so helpful and informative of the property and was extremely polite and friendly !
Alanya · 27 July 2024
Agent replied · 26 August 2024
Dear Alanya, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Property Manager!
Abdullah has been the best property manager I’ve had by far at Marsh & Parsons. He’s responsive, organized, and has a great attitude. M&P is lucky to have him as an employee!
Kim · 10 October 2023
Agent replied · 24 August 2024
Dear Kim, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
Trustpilotexcellent service
Just wanted to thank Toby and the team at Marsh and Parsons, Balham and Clapham South.Toby was very professional and helped us at each stage to navigate the rental process. Communication was excellent and we felt well supported.
Mrs · 26 April 2023
Agent replied · 24 August 2024
Hi Bridget, thanks so much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Toby and the Balham team will be thrilled. All the best, Marsh & Parsons.
★★★★★ 5/5
TrustpilotJasmin Popalzai was very helpful in…
Jasmin Popalzai was very helpful in answering my questions and I appreciated her prompt response and proactively calling me back
NS · 13 June 2024
Agent replied · 24 August 2024
Thank you for your lovely review regarding Jasmin and your recent experience with Marsh and Parsons. We wish you all the best. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleJoe is apot on showing properties and understands.your requirements first time. Professional, punctual and highly recommend.
A · 21 August 2024
Agent replied · 25 October 2024
Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotMarsh & Parsons helped me find a great…
Marsh & Parsons helped me find a great flat in Pimlico which I have lived in for 9 years. Their staff have been considerate and helpful in avoiding inconvenience when arranging viewings towards the end of my tenancy. The check out process was professional and my deposit was returned promptly. They have an excellent range of properties and I have no hesitation in recommending them.
Phil · 31 July 2024
Agent replied · 24 August 2024
Dear Phil, Thank you for leaving a wonderful 4* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleLorena was really great and proactive at helping us with our flat search!
Henrietta · 4 October 2024
Agent replied · 25 October 2024
Dear Henrietta, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotLong Term Letting and Management
We let our Flat on a long term basis with Marsh and Parsons. The letting process was easy, our questions were answered promptly and we felt like the advice we were given was very beneficial. We also use their management service as we are not based in London, they have dealt with all problems swiftly and professionally. You are given a single contact point (in our case Ellie H) who has always been quick to reply and take over any issues, making the whole process very hassle free.Would recommend M&P to anyone looking to let a property in London.
Thomas · 21 September 2023
Agent replied · 24 August 2024
Dear Thomas, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent management service
I own two flats in West London and have always used Marsh & Parsons to rent them out for me and found the service to be excellent. However, after many years of dealing with the day to day tenants issues myself I decided to also engage Marsh & Parsons to take over the management. It has been the best decision. Phoebe now looks after both properties and is excellent in all ways. My emails are always dealt with immediately and the prompt communication between her and the tenants means any issues can be dealt with smoothly. I'm very pleased with the fantastic service she gives and would happily recommend.
Jill · 20 September 2023
Agent replied · 24 August 2024
Dear Jill, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleAlfie has been brilliant, he helped us get our offer accepted on a lovely flat, very grateful!
Rachel · 27 July 2024
Agent replied · 26 August 2024
Dear Rachel, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotThe Managing Agent that looks after the…
The Managing Agent that looks after the letting of my property in Maida Vale on behalf of Marsh & Parsons is extremely efficient, competent and sensible. The only reason I have only given 4 stars is because his predecessors have not been anywhere near as reliable. I feel confident in leaving him to manage the tenants and the letting process, knowing he will bring things to my attention when required, but is proactive on matters that don’t need to involve. I feel kept up to date with letting regulations, and my tenants are kep t happy
Perse · 16 September 2023
Agent replied · 24 August 2024
Dear Perse, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotWeronika Lajborek was very responsive…
Weronika Lajborek was very responsive and helpful in helping me deal with a utility company over past meter readings. 5 stars
Richard · 13 May 2024
Agent replied · 24 August 2024
Dear Richard, Thank you for taking the time to leave a wonderful 5* review. Weronika will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotJordann has helped sort out issues I…
Jordann has helped sort out issues I was having with my rent and smoothed the process so I now get my income more quickly. Thank you Jordann
Nicola · 11 January 2024
Agent replied · 29 August 2024
Dear Nicola, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford Customer Relations Team
★★★★★ 5/5
TrustpilotProperty manager
Phoebe has been our property manager for a few years and consistently does a good job for us.She is responsive to the tenants and our needs.She is also a good mediator.
Nicola · 10 October 2023
Agent replied · 24 August 2024
Dear Nicola, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotGenuinely wish I could put 0 stars
Genuinely wish I could put 0 stars. Hands down the WORST real estate agents I’ve ever dealt with in my entire life. I would never ever rent or even look at anything to do with Marsh and Parsons. The worst part is it was not only 1-2 estate agents it was multiple over 2 years of non stop headaches and problems. All they care about is money. My house flooded as well as having the worst mice infestation you will ever see and rather than help me they tried to make me live in the flat even though it was deemed UNINHABITABLE. ALL the estate agents I dealt with at marsh and parsons (and there have been many) are void of conscience. They need to be shut down. Worst estate agents EVER. If you value your sanity and your value of life do not work with them.
Zeina · 13 September 2023
Agent replied · 24 August 2024
Dear Zeina, I am very concerned to read your 1 star review. I am unable to locate you on our database. We would like to look into this matter further. If you could provide us with more information at customerrelations@marshandparsons.co.uk, I can look into this for you as we would like to make things right. Many thanks. Kind regards, Lesley Alford, Customer Relations Team
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