Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

Awesome service !

I recently had the pleasure of working with Marsh & Parsons, specifically with their exceptional agent Gosia Podgorska, in our quest to find a pet-friendly property for rent near London. I cannot express enough how grateful my wife and I are for the invaluable assistance provided by Gosia and the agency as a whole.Navigating the London rental market can be a daunting task, especially when searching for a pet-friendly property. However, Gosia's expertise and dedication made the process incredibly smooth and efficient. Her professionalism and promptness were evident from the outset. She was always readily available to address our queries, schedule viewings, and provide insightful guidance throughout the entire process. Her extensive knowledge of the Acton, London area was truly impressive, and she took the time to thoroughly explain each and every aspect of the property ensuring we're making a right choice.Furthermore, Gosia's resourcefulness played a crucial role in securing our dream rental property. She skillfully navigated the intricacies of the rental process, making the reference checks seamless and ensuring that we were able to secure a fantastic long-term deal.In conclusion, I wholeheartedly recommend Marsh & Parsons, and especially Gosia Podgorska, to anyone in search of a reliable and dedicated real estate agency. Their exceptional service, truly sets them apart. If you're looking for a property in London, look no further than Marsh & Parsons, they exceeded all our expectations and helped us find the perfect place to call home.

AJAYAN · 5 April 2024

★★★★★ 5/5

Trustpilot

Quick & easy change of occupancy

We rent a property through Marsh and Parsons and opted for a change of occupancy so we could exit our contract early. The entire team has been really helpful and Jasmin in particular has been a big help to us. Jasmin has been very professional and efficient with her communication throughout the process. We had a slight issue with Rightmove regarding tenant referencing (no fault of Marsh and Parsons) and she resolved the issue promptly. She's also been very patient in answering my countless questions!

Mel · 4 April 2024

★★★★★ 5/5

Trustpilot

Great and helpful Team!

Great and helpful Team (I dealt with Baran). Supportive and ready to answer any questions I had.

Farah · 22 April 2026

★★★★★ 5/5

Google

Marsh and Parsons were very helpful in arranging an initial viewing of the flat and were very accommodating of my availability. They were clear and helpful in explaining the sales process once I had put an offer in and were generally available throughout the process to help as and when queries arose. Felix who took over the end stages of the transaction was also very helpful and communicative which is appreciated. Thank you!

C · 16 February 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is a fabulous property…

Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.

Michelle · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie lewis

Debbie is a very professional agent, patient and quick to respond all the time, highly recommend.

Helen · 28 April 2026

★★★★★ 5/5

Google

James Taylor and the team at Marsh & Parsons were excellent as they led me through buying my first home. James understood what I was looking for, and after I’d found a flat was always very responsive to any question I had, always pushing the process forwards towards completion. Now I’m in my new home, I’m very happy with the help I received and can strongly recommend the team to those looking to buy their own property.

Rupert · 16 May 2024

★★★★★ 5/5

Trustpilot

Highly recommend Harry Bunn!

Harry Bunn was my property manager at a Marsh and Parsons-managed property for a year. As a tenant, I could not have asked for a more caring, communicative property manager. He went out of his way to resolve issues and answer questions in a timely manner, liaising between me and the landlord effectively, to serve both parties' interests. I owe the comfort and joy of my stay there in large part to the care and professionalism with which Harry took on his role -- highly recommend working with Marsh and Parsons and having Harry as your property manager!

A · 14 March 2024

★★★★★ 5/5

Trustpilot

Highly Recommended, personal service

Michael and Liv have been super helpful and supportive navigating some issues with my current tenants and then finding me some great new tenants very quickly. I highly recommend their services, always prompt to reply, honestly and thoughtfully deal with any questions

Mrs · 22 September 2026

★★★★★ 5/5

Google

Mhari was very helpful, responsive, and easy to work with throughout the process. Would definitely recommend to anyone looking for a property in Brixton!

Riain · 16 February 2026

★★★★★ 1/5

Trustpilot

Won’t be using again

I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.

London · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service By Trustworthy Professionals

As a client of the Marsh & Parsons Management Service for some time now, I can confidently say that Charles Caine is one of the best rounded, most committed and trusted professionals I have encountered.Working with Charles is easy, joyful and generates peace of mind, he is always willing to provide an array of options for any issue that may arise and is readily available to share both his experience and counsel.If you are looking to trust someone with your asset, ensuring compliance with related legislation as well as the efficient management of your property, Charles Caine and his team could be an excellent choice.

Tatiana · 26 February 2024

★★★★★ 5/5

Trustpilot

Fantastic and very helpful staff

Everyone at Marsh&Parsons has been a fantastic help. From finding our dream flat to property management, all is very well organized and everyone is incredibly kind and patient. Special shout out to Lewis, who was an absolute pleasure to work with.We had a million questions throughout the process and have not once been met with impatience. Now, having moved in, our property manager Emily is taking care of everything very quickly and has been super helpful with any teething issues.

Liz · 22 February 2024

★★★★★ 5/5

Trustpilot

Abdullah was incredibly helpful during emergency

2 weeks ago the toilet in our flat experienced a severe clog and required multiple visits from plumbing engineers. Abdullah Leghari (our property manager) was extremely responsive during the day of the incident and was able to help us arrange for a plumber to come that very same day! The plumber was unable to resolve the issue, and we were left without a working toilet for over a week. Thankfully Abdullah was consistently on top of this issue, pushing and chasing the plumbing company. Thanks to his efforts they were finally able to send someone over and the issue has been completely resolved!! He truly went above and beyond to help us resolve this!

Mason · 14 February 2024

★★★★★ 1/5

Trustpilot

Categorically Never Use M&P For Lettings Management

My wife and I have been using the Stockwell branch of Marsh and Parsons as our lettings manager since October. Considering their large management fee, they have been outright horrendous. The flat below reported a leak at the start of November. Since then we have had 4 visits to our property by various contractors who have all failed to diagnose a leaky shower. The leak is still undiagnosed and the bill still accrues. We are at over 3 months to repair a leak. 3 months! In another incident we had a fire suppression system burst in December, a totally anomalous event causing a small amount of flooding. On the one day we needed their active and immediate assistance they were awful. Contact was intermittent, clear instructions not followed, and their lack of care and concern was incredible. Had we not intervened almost nothing would have been achieved and our tenants would have been left in the lurch.The whole point of managed service is so you can forget about your property and let it be run by professionals. That is what the not insignificant cost is taking care of. However Marsh and Parsons have caused more issues than they have solved and we would have saved more time, money and importantly stress, doing it all ourselves. We have had to direct or hold their hand at every turn, pushing for updates, chasing results. Crucially do not expect anyone from their management team or with any seniority to step in or make a difference. They wont.The moment we can, we will be extricating ourselves from this service. A shame as we had planned to sell our house with them but this experience has been beyond poor.

Jakeleighton · 5 February 2024

★★★★★ 3/5

Trustpilot

Professional but still with error

Overall Marsh & Parsons are very professional and work according the all UK regulated standards in a diligent way. They are a trustful organization in this manner. However, my scheduled move-in date was pushed back by almost two weeks due to a last minute error in not realizing all the paperwork was in order. There was ample time (2 months) to have caught this earlier and pushing the move-in date back was very frustrating and resulted in a high personal and financial cost as flights, and accommodation were arranged with the initial move-in date in mind.

Onevares · 27 January 2024

★★★★★ 5/5

Trustpilot

I recently worked with Baran Mehmet at…

I recently worked with Baran Mehmet at Marsh & Parsons, and I cannot recommend his services highly enough. My situation was quite complicated, yet Baran handled everything with professionalism and efficiency.He provided clear, concise, and importantly timely information, making a stressful process feel much more manageable. His communication was excellent, and he always made sure we always understood options and next steps.

TimC · 6 December 2024

★★★★★ 5/5

Trustpilot

Baran is super responsive and…

Baran is super responsive and reassuring . Taking all the steps to reassure me and get things done. Had anergency water leak at one of my rented property and Baran made it smooth less while I was under pressure from the building association . He sent me all the engineer report I could forward onto . Top top top service

Romain · 23 December 2025

★★★★★ 5/5

Google

Harry and the team were fantastic from start to finish. Firstly, we got so many people through the door really quickly. They had plenty of potential buyers lined up looking for flats like ours and we got a load of viewings and an offer quickly ( in a fairly tough market). Our sale was far from easy with various difficulties throughout which made the conveyancing process long. Harry was there to put a lot of the delays and issues into context with his experience and also advise us. In the end (after 5 months of back and forth post accepting an offer) we got the flat sold and have Harry and the Marsh and Parsons Brixton crew to thank.

Daniel · 16 January 2024

★★★★★ 5/5

Trustpilot

Finnley Wilbourn has been an excellent property manager

Finnley Wilbourn in particular has been absolutely fantastic from the day we moved in. We have had a few issues with our flat and landlord not getting back to us but Finnley has always been on the ball. His response rates are always brilliant and he is constantly trying to find solutions for us. He’s been a great property manager!

Amy · 28 April 2026

★★★★★ 5/5

Google

Very friendly lettings team at Marsh and Parsons Brixton, special thanks to Viviana who helped me secure the perfect flat for me. I really appreciated her genuine kindness and patience at a very stressful time so thanks again Viviana!

Em · 26 August 2025

★★★★★ 5/5

Trustpilot

Nayara has been so helpful!

Nayara has been so helpful and communicative ever since she took over!

Luce · 23 April 2026

★★★★★ 5/5

Google

From the outset, Mahri has been nothing short of exceptional. Every problem or obstacle presented to Mahri was dealt with swiftly and expertly. Displaying consummate professionalism throughout, Mahri managed complex relationships with ease. To say we were impressed was an understatement. In all our years of buying and selling rental properties, no estate agent has shone as brightly as Mahri. Thanks for a great experience.

Rob · 23 September 2024

★★★★★ 5/5

Trustpilot

I recently was selling an apartment…

I recently was selling an apartment that was rented for a long period of time. Unsurprisingly, there were a lot of issues that needed resolving and some unexpected complications. Abdullah was extremely helpful in dealing with these on my behalf. Given that I was selling the flat - making the possibility of longer term rental business unavailable - I must say that I was very pleased that Abdullah was so accommodating. He seemed to offer help from a genuine desire to solve problems for all parties, which really helped things move along quickly and easily, rather than from a desire to drum up more business. Highly recommended.

Duncan · 12 December 2023