Trusted Agent profile · London
★★★★★
1,026 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF
Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,026 reviews on two platforms, including 241 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you so much Stefanie from…
Thank you so much Stefanie from Marsh&Parson. You kept me informed , communicated well and helped me organize a new washing machine. Absolutely gem. Thank you.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotMarsh and Parsons are
Marsh and Parsons are, the cut above the rest within their sector with a professional approach and proactive team. I would personally like to thank Miss Natalia Catana for all help, transition into my new home. See you on my next purchase or rental.
Dear Jerome, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotDebbie Lewis is such a lovely person to…
Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotGreat Agency
Great Agency. They were very prompt with any questions or concerns I had. Special thanks to Anne Angus who was very helpful with our end of tenancy queries.
Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleI had a great experience with Marsh & Parsons when buying my new home in Brixton. Felix was my key contact through the process and could not have been more proactive, professional and helpful. I wouldn't hesitate to work with this estate agent again and would happily recommend them.
Dear Danielle, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotNerosh was very professional
Nerosh was very professional, helpful and polite and he followed up straight away, as promised, to send me further information via email.
Dear Hasina, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotWe moved into the property in July…
We moved into the property in July 2025, and Lucy has been a great help in making sure everything in the property is sorted. We have a child on the way and she understood the urgency some of the items required, which helped us put our minds at ease.
Dear Amar, Thank you for taking the time to leave a wonderful 5* review. Lucy will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleHad the best experience finding a property to rent with Kai from Marsh & Parsons Brixton! Kai made every detail very smooth, gave honest advice and found the perfect property to suit me. Highly recommend getting in touch with them if you are looking to rent or buy.
Dear Louise, Thank you for taking the time to leave a wonderful 5 star Google review. Kai will be thrilled to read your kind comments. Kind regards, Asma
5/5
TrustpilotLucy has been amazing throughout our…
Lucy has been amazing throughout our tenancy. From our onboarding process to any issues in the house to our check out. Everything has been super smooth and we are so grateful to her for everything 😊
Dear Ishan, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleKai is our agent who assisted us in viewing of the property we rented, he’s helpful with everything we needed, that’s why all the transactions are smooth sailing. He’s also prompt in replying with all our queries. Kudos to him and the agency for our quick and easy moving in.
Dear Janet, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotDebbie Lewis is always super helpful…
Debbie Lewis is always super helpful with any issues and speedy at getting back to us. Thanks so much!
Dear Lily, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleWe have just exchanged on our property and were very satisfied with Marsh and Parsons. Mhari was hugely supportive and extremely responsive. We are so grateful for his help and for his guidance through the process. Thank you so much!
Dear Charlie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Hayley
1/5
TrustpilotLittle Venice M&P - Outrageous
We rented a property with the Little Venice branch of M&P and had a nightmare experience. The property manager changed hands atleast 3 times and crucial issues were never remedied. Their internal documentation and controls are extremely poor. At the end of our tenancy, the agency did not for the longest time communicate anything for the return of our deposit. After chasing them for weeks, they tried to deduct £360 from our deposit as a “cleaning fee”. They have irresponsible employees and property managers won’t respond to emails and will offer out of context / incomplete responses when he does respond. We were forced to dispute this deduction with TDS and the decision was obviously in our favour in the end.
I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Hayley, Customer Relations
5/5
GoogleI've been property searching with Roksana at Marsh & Parsons -Brixton, and as a first time buyer it's quite daunting! Roksana has been incredibly helpful in communicating information, organising viewings, liaising with the property owners, and offering general support! It's very much appreciated!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotBarnes office: Excellent, reliable and efficient service and solution.
Barnes office: Excellent, reliable and efficient service and solution. After a couple of years of unsuccessfully trying to sell a flat in a high rise block in Roehampton, London (via several estate agents), Phil Coombes and Danny Barnham did a job beautifully - correct asking price, sold immediately, with a fast completion time. Highly recommend, Darko and Bruna Teslich
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Hayley
5/5
TrustpilotI want thanks Marsh & Parsons Estate…
I want thanks Marsh & Parsons Estate Agents and especially Debbie Lewis for helping us organize our move to a new apartment. It was a wonderful experience working with this agency.
Dear Oleg, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotHolly went above and beyond the call of…
Holly went above and beyond the call of duty to assess our tastes and needs and find a matching property. She also demonstrated persistence and determination in handling dealings with a landlord whose systems were, at best, slow and clunky.
5/5
GoogleWe sold our Brixton flat with Jack and his team. In a tricky market, he managed to get us a fair deal for our property, and also in the timescale that we needed it to happen.
Dear Lucy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jack and the team. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotMarsh & Parsons
From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.
Dear Caitlin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleI completed the purchase of my property thanks to Mhari from Marsh & Parsons (Brixton). He has been instrumental for the success of a transaction that has not been easy. He is great at communicating every step during this process and he is also very objective and fair.
Dear Nico, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mhari. Please do not hesitate to contact us again. Kind regards, Asma
5/5
TrustpilotGreat Customer Service
Baran attended to me concerning an issue with my Landlord.During our conversation, he was polite, responsible, respectful and made every effort to understand my situation.He considered all the salient issues before making any comments.He was non-judgmental and unbiased when giving advice.He understood the requirements of his job and tried his best to endure costumer satisfaction was reached by the end of the discussion.His mediation and problem solving skills are excellent.His first concern was to do his utmost best to resolve the situation to a reasonable conclusion on both sides.It is my opinion that Baran is most definitely an asset to Marsh & Parsons.
we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
5/5
TrustpilotAlways great service from Marsh &…
Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleI had the pleasure of meeting Team manager, Mhari Sellstrom of Marsh and Parsons Estate Agents on two separate occasions in February and March 2026. I viewed a number of flats with him in the Brixton area. He was very professional and knowledgeable about each property I viewed and could not have been more helpful, genuine and pleasant.Mhari always returned any calls I made or emails I sent to Marsh and Parsons very promptly. I have therefore absolutely no hesitation in giving him and Marsh and Parsons a 5 star rating.
Dear Kate, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mhari. Please do not hesitate to contact us again. Kind regards, Asma
3/5
TrustpilotWord to the wise regarding M&P
I have had multiple challenges working with this letting agent and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. Even my landlord said their fees are high. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they neglected to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Gold.
