Marsh and Parsons London reviews

★★★★★ 3/5

Trustpilot

Word to the wise regarding M&P

I have had multiple challenges working with this letting agent and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. Even my landlord said their fees are high. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they neglected to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!

Faf · 1 November 2024

★★★★★ 5/5

Trustpilot

Responsive, helpful and professional.

Lucy Meehan has been a great. Very responsive, helpful and professional.

Arjun · 28 August 2026

★★★★★ 1/5

Trustpilot

Arguably the worst agents in London

Arguably the worst agents in London. Don't even think of working with these people. They are nice and useful until you sign, after that they are not just useless, but will ignore you, make your life hell and purposely sabotage your peace. Also not a one person in the staff sort of thing. Disgraceful these bunch are still in business.

Jason · 19 August 2026

★★★★★ 5/5

Google

Mhari and the team at M&P Brixton have just helped me sell my flat and I couldn’t be happier with the service they provided. Polite and professional from the start, they really put my mind at ease throughout the process. They got people through the doors quickly and got us an second buyer within 2-3 weeks of our first one pulling out. I really liked how they kept me up to date and were really positive. Mhari was very helpful and reassuring, which I really appreciated. Would thoroughly recommend.

Ellen · 22 October 2024

★★★★★ 5/5

Trustpilot

Max has been very helpful answering…

Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.

Antoine · 15 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Support..

Owain Wilson has been outstanding in any query, support towards my b2L property management ! Nice working with Owain !

Natarajan · 27 May 2026

★★★★★ 5/5

Trustpilot

Caitlin was absolutely fantastic

Caitlin was absolutely fantastic! Thank you

Anna · 31 August 2026

★★★★★ 5/5

Trustpilot

Neil was a pleasure to deal with and…

Neil was a pleasure to deal with and consistently quick to respond. He ensured we were provided with the right level of detail from the outset, which allowed matters to progress quickly and smoothly.

Carringtons · 19 January 2026

★★★★★ 5/5

Google

Had a really smooth first time buyer experience. Felix was always super professional, on it with communication, and found me the perfect place. Couldn't recommend more.

Miles · 26 March 2026

★★★★★ 5/5

Trustpilot

Good Property Manager experience

We were facing a few issues in the house, but our property manager, Jaeyda Dovie, stepped in and made fixing them a priority. She kept us updated throughout and coordinated the contractors to get everything sorted. We're very happy with how it was handled and would definitely recommend.

Shashank · 25 September 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons in Fulham excellent

Marsh and Parsons in Fulham offered a wonderful service, from start to finish; nothing was ever a problem . We were able to exchange on our house in record time and to complete when it suited our move, Throughout negotiations access to the agents was easy and always very professional.In particular I couldn’t recommend Harry James more; from the valuation all the way to the sale he has always been available and ready to solve any problem. I wouldn’t hesitate to sell through them.

Margherita · 8 July 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis is excellent

Debbie Lewis is excellent. She often goes the extra mile! She is really caring and takes time to make us feel heard and get things addressed and solved quickly.

LJ · 12 October 2026

★★★★★ 5/5

Google

Marsh & Parsons supported us in the sale of our Brixton flat, and the service was excellent. Mhari and the team were highly professional, responsive, and personable throughout the process.

Jack · 16 February 2026

★★★★★ 5/5

Google

Roksana has been absolutely fantastic! She's helped me every step of the way to finding my dream flat! Thanks again 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 …

Giulia · 9 April 2026

★★★★★ 5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine · 23 April 2026

★★★★★ 5/5

Trustpilot

I had a fantastic experience with Marsh…

I had a fantastic experience with Marsh & Parsons, and I couldn’t be more impressed with the level of service they provided. From start to finish, the team was professional, proactive, and genuinely supportive. With a special thank you to Billy Hunt, a lovely asset to the team who never complained about the amount of questions I asked and was always so kind.

Xx · 22 January 2026

★★★★★ 5/5

Google

If I could give Josh Morford and Marsh & Parsons 6 stars, I would. From the first viewings to the final congratulations, Josh has been reliable, responsive, efficient, friendly, honest, straight forward and decent. His understated, patient …

Laurie · 16 November 2025

★★★★★ 5/5

Trustpilot

Letting Agent recommendation

Marsh and Parsons have been our letting agent since 2016 and we continue to be very happy with the service they provide. The level of professionalism is fantastic and all staff are friendly, polite and deeply knowledgeable, with communication both timely and clear, it really feels like a partnership with added value. Thanks to Lucy, Helen and William in the Notting hill branch who helped secure a great tenant in record time and ensured the check in ran smoothly.

Alison · 5 June 2024

★★★★★ 5/5

Google

We have been extremely impressed and could not be happier with the experience of buying a property through Marsh & Parsons. The service provided has been exceptional, and Mhari has been absolutely incredible at answering our every question and by helping us through the complex process of buying our first home. We are incredibly grateful for the professionalism and clarity of communication, as well as for all the time and help provided! In the future, we dont want to do business with anyone else!!

Juan · 16 May 2024

★★★★★ 5/5

Trustpilot

Owain has been managing my account for…

Owain has been managing my account for a number of years. Communication has been very good, when discussing and agreeing actions promptly as and when they arise.

Robert · 18 February 2026

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa

Elisabeth Ppasa, Property Manager, Marsh & ParsonsThe important thing is to have a Property Manager who is a) unfazed by anything, b) quick in response, but c) can also act quickly on their own initiative. Elisabeth Ppasa is all these things and more - very proactive and going the extra mile for property owners who have opted for the full management service. This was the first time I have put my property in the hands of a managing agent and I can thoroughly recommend Elisabeth Ppasa.

Neil · 29 April 2024

★★★★★ 5/5

Google

We recently worked through the lettings process for the first time and are very thankful for the team at Marsh and Parsons for making this process so easy. We would like to especially thank Kit, who went the extra mile to resolve the few minor hiccups that we faced along the way and made sure we have the best experience. Overall, we are very satisfied and would recommend Marsh and Parsons to any renters!

Maja · 10 August 2024

★★★★★ 5/5

Trustpilot

Much better than managing it myself

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.

Alex · 20 September 2024

★★★★★ 5/5

Google

Couldn’t be more impressed by Marsh and Parsons and especially Vanessa Ramirez. Professional, reliable and repeatedly goes beyond the call of duty in dealing with my property letting. Nothing is too much trouble. Highly recommend. Have also used their sales team previously and been equally impressed.

Christopher · 10 August 2025