Trusted Agent profile · London
★★★★★
1,077 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF
Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,077 reviews on two platforms, including 288 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotDaniel Leung from Marsh and Parsons has…
Daniel Leung from Marsh and Parsons has been a great manager for our property this year. He always responds promptly and is very helpful.
Dear Bella, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotM&P service (Tatian Rodrigues)
I was really happy with the assistance provided byTatiana Rodrigues with communication with tenants, arranging the service for the flat and communicating back to me (landlord).
Dear Christina, We are glad you had a great experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJames Taylor from Marsh and Parsons brixton was excellent throughout our flat purchase helped with any and all enquiries we had, gave a truly personal experience without bias and we were overwhelmed with the service he provided. Cannot recover James more.
Dear Matthew, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotOutstanding customer service from Sabina Parla and Abdullah Leghari
Sabina Parla and Abdullah Leghari have been great. Prompt, efficient and professional...excellent customer service, I'd thoroughly recommend!!
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
5/5
TrustpilotExcellent advice
Excellent advice from Baran. He was very knowledgeable and came back promptly to address my questions. Great service!
Dear Ed, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, lesley
5/5
TrustpilotFriendly and helpful service
M&P have been the managing agents for the rental we were in for 3 years. Their colleagues have always been personable and professional, dealing with questions quickly and acting as a speedy go between us and the Landlord.
5/5
TrustpilotGreat service! Keep it up
I highly recommend my accountant ( believe it’s Adan) for their exceptional problem-solving abilities, clear communication, and genuine willingness to thoroughly investigate any of my queries. Their dedication has greatly eased my accounting concerns.
Dear Enjn, It’s great to hear that you have had a brilliant experience with our Accounts Team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJack is a true professional.
Hiya James, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Jack and the rest of our team in Brixton. All the best, Marsh & Parsons
5/5
GoogleBen from Marsh and Parsons was super efficient, calmed our nerves through the buying process and helped us find a first home that feels like a forever home. Everyone we know is amazed how little time passed from search to sale and how smoothly it all went. Would happily use M&P Brixton again.
Hi Kate, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience so far and will be sure to pass your feedback onto Ben and the rest of our team in Brixton. All the best, Marsh & Parsons
1/5
TrustpilotTerrible service
We used Marsh and Parsons in Tooting to rent out our flat and they have been terrible from beginning to the end. They have no knowledge of the industry and the communication is terrible. We will never use them again to let out our property. We did purchased our house through them and it was totally a difference experience and were highly professional.
Hi Amy, we are sorry that you're not happy with your experience. However, we are unable to find your details on our system- if you have anything you would like to discuss, please do get in touch. Kind regards, Marsh & Parsons
1/5
TrustpilotExperience with Marsh & Parsons
Representing very poorly managed properties with amateur landlords and lying about the landlords standards to get the Deal done. First sign of an issue and the standard response - sorry nothing we can do as you already moved in or we don’t manage the property. Extremely unprofessional. First property had a serious mice infestation in the building which the agent was well aware of and the second had damp and mould. Very low standard even for a real estate agent in London.
5/5
GoogleJames and Harry provided an excellent service to us as buyers of an apartment. Always responsive and helpful - helped ensure an at times complicated transaction completed smoothly. Recommended an excellent local surveyor too, which helped a lot.
Dear Nathan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat service
Great service, and very attentive staff (Abdullah Leghari). They make themselves available at various ours of the day that help alleviate any issue that may arise with the tenant. I would recommend them again and again to others,
Dear Farhan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleMy experience with Marsh and Parsons was brilliant, the whole team were friendly and approachable. James Taylor in particular was wonderful getting the sale of my house over the line. Have recommended on to friends
5/5
Trustpilotvery responsible and attentive company
very responsible and attentive company, from the first contact we were very well attended.Ollie who accompanied us at all times, very attentive, professional and careful with what was asked.thank you so much team and especially Ollie
4/5
TrustpilotThe Personal Touch
I like the personal relationship with clients. All the agents who I have been in contact with at the Northcote Branch have been helpful. My agent has always responded to my requests and been proactive in resolving issues.
Dear Helen, Thank you for your kind comments regarding the Northcote team and your 4* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotWe’ve Been faultless tenants for over 2…
We’ve Been faultless tenants for over 2 years in our house in Battersea , various issues over the years with appliances, such is life. Until last week, our boiler packs up , same day - contractor visits , turns off the boiler and recommends new part , 5 days later (no heating or hot water - minus 3 outside ) no work has been actioned , our property manager (Ellie hodkinson) doesn’t answer the phone (10 attempts ) or messages for a call back. My partner is pregnant and I have MS , so we both classed as vulnerable people . How’s that’s for service ? We have got our own engineer out and the initial assessment is incorrect , and have organised our own fix for next week. Love our house , it’s a shame it’s underpinned by a shameful agent.
5/5
TrustpilotDerbhla Slevin
Derbhla has always during my long association with Marsh and Parsons been one ofthe most courteous and helpful persons though all the trials of tribulations of tenant/landlord coordinator cannot recommend her more highly
Dear Janice, Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotProperty Management
Abdullah maintains regular communications and is always quick to respond to my emails and calls. He has resolved historical maintenance issues with minimum fuss or impact to the tenant. I feel confident that my property is good hands.
Dear Richard, It’s great to hear that you have had a brilliant experience with Abdullah. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleJack and Sam have been brilliant from start to finish. As a team, they have always been highly professional and knowledgeable. We chose Marsh and Parsons because they seemed honest, approachable and clearly had our best interests at heart. We are so pleased we went with them over any other estate agents.
Hi Felicity, thank you so much for taking the time to leave us such a kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Jack, Sam and the rest of our team in Brixton. All the best, M&P
5/5
TrustpilotThank you Eryk Stepniak
Eryk handled the renewal documents - which were not a straight forward process - in a professional way..He was patient in waiting for the moving in tenant to get his right to rent documents finally processed.Highly appreciated
Dear Samir, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotPhoebe Negueroles Estate Agent at Marsh&Parsons 2023
Phoebe Negueroles at Marsh&Parsons has been my estate agent since March 2023. Her work has been consistently conscientious and she has competently handled jobs that require problem solving as well as her regular duties.
Dear Drake, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh & Parsons were amazing
Marsh & Parsons were amazing, they managed to help us secure our dream rental property and we’re very very helpful throughout the process. I’d personally like to mention Sam and Hadaya who were very kind and friendly.
Dear Thomas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI’d recommend Marsh and Parsons. They were very polite and responsive and resourceful, they really worked hard to sell my place. I worked mainly with Harry, who was great, but the other people I worked with were also generally really good.
Dear Alice, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Marsh and Parsons won Gold in The Trusted Agent 2026 awards.
