Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotForcing to sign a 3 year lease with no break clause
Me and my partner were looking for a flat, and found some really great ones with Marsh and Parsons. However, we were consistently told that the landlords wanted a 3 year lease, and completely disregarded a break clause to be put in the contract. Having read other reviews of horror stories of this exact situation of tenants being unable to get out of their lease due to this, we decided to avoid them. Thought I'd post a review saying to be wary of the 3 year tenancy! A break clause should be absolutely required and is not a luxury to ask for.
Maria · 17 June 2022
★★★★★ 5/5
TrustpilotGreat sales team
We bought our first home in brixton, most of our communication was with Sarah who was absolutely amazing. She really went above and beyond anything we expected including staying in touch when she was on holiday. Also had some communication with the brixton manager who was also lovely. Really happy with the Marsh& Parsons sales team.
Shlomit · 9 February 2021
Agent replied · 15 June 2024
Hi Shlomit, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team. All the best, M&P
★★★★★ 5/5
TrustpilotExcellent service in Streatham
We've just completed on the sale of our flat in Streatham with Marsh & Parsons as the agents. Other agents completely inflated/exaggerated what they thought we could achieve. It was instantly clear that Charlie had excellent knowledge of the area and current market and he was honest in managing our expectations. In the end, our sale price was bang on what he originally thought we would achieve. It was great working with him, and Negin as the sale negotiator. We had lots of issues with solicitors and the searches, and Negin worked tirelessly, following up with them and ensuring that we reached completion. We would have had serious delays if it wasn't for her diligence, and we are extremely grateful.
Danielle · 16 June 2022
★★★★★ 5/5
Trustpilotthe response from the agent was quick…
the response from the agent was quick and he dealt with our query professionally
Omar · 21 October 2024
Agent replied · 25 December 2024
Dear Omar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
★★★★★ 5/5
Trustpilotgreat support from Charlie Carrol
we had great support from Charlie Carrol in finding our soon to be home. He went beyond our expectations, sparing time even on off schedule times to help us make our decision.
Bengi · 9 November 2023
Agent replied · 15 June 2024
Dear Bengi, Thank you for taking the time to leave a lovely review regarding Charlie. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotChange in property manager
Change in property manager. Cameron M. made the difference. Albeit, the starting point was low, Cameron managed to bring it back on par and beyond my expectations. Thank you!
Carlo · 17 January 2024
Agent replied · 15 June 2024
Dear Carlo, Thank you for taking the time to leave a lovely review regarding Cameron. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh & Parsons is my best agency.
Marsh & Parsons is my best agency.They are always there when I need to to contact and re-acted without any delay. 👍
JONGHA · 5 June 2024
Agent replied · 15 June 2024
Dear Jongha, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGood service
William Anderson replied to all my queries with courtesy and speed and could be relied upon to do what was asked of him.
Alexandra · 17 May 2024
Agent replied · 15 June 2024
Dear Alexandra, Thank you for taking the time to leave a wonderful 5* review. William will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotClose to bullying!
I cancelled an appointment by email with Blair, Marylebone office, to view a property for sale as I decided it wasn't in an area that would be suitable. Blair called me and confirmed he'd received my email and then launched into a tirade questioning my reason for cancellation and telling me that I'd never find a similar property at the same price. I'd describe his stance and attitude as close to bullying. He then told me that he'd remove me from their 'list". Wow! Will be happy to use other agents. Bye bye, Marsh & Parsons!
Abrahsm · 23 May 2022
★★★★★ 5/5
TrustpilotJonathan Jarman-Ho is always on the end…
Jonathan Jarman-Ho is always on the end on the phone and always super friendly. I also really appreciate his efficiency and professionalism.
Alix · 30 May 2024
Agent replied · 15 June 2024
Dear Alix, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service and support
Stanislava quickly organized the repairs needed and kept me updated throughout. Very helpful.
Christine · 28 October 2024
Agent replied · 15 June 2024
Dear Christine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleHarry from Marsh & Parsons, Brixton came across very professional and knowledgeable. His insight and analysis of the current market and financial position is commendable. I highly recommend engaging with them.
Ilias · 17 November 2023
Agent replied · 15 June 2024
Dear Ilias, We really appreciate you taking the time to leave such lovely comments about Harry. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleIntuitive and professional, Mhari led us through the search, offer and completion process with grace and aplomb.
Connor · 17 August 2024
Agent replied · 24 August 2024
Dear Connor, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWe appreciate Phoebe!
We have enjoyed being taken care of by Marsh and Parsons but specifically by Phoebe Negueroles. She’s always responsive, thorough and quick to take action on our behalf when needed.
Jacqui · 4 December 2023
Agent replied · 15 June 2024
Dear Jacqui, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent quality and care from Tatiana…
Excellent quality and care from Tatiana Rodrigues, going the extra mile to sort out a tenant issue to an excellent solution for everyone.
SL · 27 April 2024
Agent replied · 15 June 2024
Dear SL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tatiana. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotIt’s always a pleasure speaking with…
It’s always a pleasure speaking with Abdullah Leghari! He listens and is always helpful and understanding to any problems that need to be sorted. He is fair to both landlord and tenant.
Jarel · 12 October 2023
Agent replied · 15 June 2024
Dear Jarel, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleM&P have been excellent right from the start, as a landlord they have been a pleasure to deal with, the communication is excellent and if they say they will do something they do it
Russell · 20 August 2023
Agent replied · 15 June 2024
Dear Russell, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotBaram has attended and solved my query…
Baram has attended and solved my query immediately and professionally.
Geanie · 28 November 2024
Agent replied · 25 December 2024
Dear Geanie, Thank you for taking the time to leave a lovely review regarding Baram. Kind regards, Lesley
★★★★★ 5/5
TrustpilotAll ways available and prompt in…
All ways available and prompt in response. Additional services provided at a reasonable margins and delivered on time.
Ali · 22 July 2024
Agent replied · 22 October 2024
Dear Ali, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery Responsive
Edward Summers at Marsh and Parsons was pleasant to deal with and very responsive in resolving my issues around our damage depsoit.
Mike · 10 May 2024
Agent replied · 15 June 2024
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent support
Cameron and Will provided excellent support throughout the moving process. They were both very helpful when I had questions and responded in a timely manner.
Nicole · 11 March 2024
Agent replied · 15 June 2024
Dear Nicole, Thank you for taking the time to leave a wonderful 5* review. Cameron and Will will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleIt’s a false economy trying house sales on the cheap, Marsh Parsons found the buyers, filtered out the time wasters and smashed asking price within a week and kept focused till completion. They are the business.
Toby · 16 June 2023
Agent replied · 15 June 2024
Hi Toby, thank you so much for taking the time to leave this positive review! We're delighted that you are happy with your experience with us, and we will be sure to pass your feedback onto our team in Brixton. All the best, Marsh & Parsons
★★★★★ 5/5
TrustpilotFeedback
Mr Will Whitty has helped me with all the services that I needed for my flat very efficiently as he kept me updated throughout the entire process.
Fatemeh · 25 January 2024
Agent replied · 15 June 2024
Dear Fatemeh, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCOURTEOUS AND EFFICIENT
Jasmin responded to my query courteously and efficiently giving a full explanation which was much appreciated.
MARGARET · 21 August 2024
Agent replied · 22 October 2024
Dear Margaret, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
