Trusted Agent profile · London
★★★★★
1,077 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF
Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,077 reviews on two platforms, including 288 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLease renewal
They initiated early contact with our tenant and negotiated a renewal of the lease at acceptable terms to both parties. The agent was proactive and handled the process well.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAlarming Incompetence: Urgent issues not dealt with
Unfortunately my experience is very similar to the reviews that are already posted here which is frustrating and alarming and should set off alarm bells for any respectable company who wants to remain viable. I’ve never seen so many negative comments levelled against a company. The pain point for me is reporting urgent issues that never get dealt with, the high turn over of remarkably incompetent agents (bar 1 or 2) who have no idea how to communicate or execute their role or assume any level of responsibility.A company that has such high turnover is a red flag in itself. There’s obviously no adequate training or retention strategy to encourage employees to develop in their role or stay. Senior management don’t seem to exist or just hide behind their front line colleagues. Anyone with that title working for Marsh and Parons needs to re-educate themselves on what management means. Specifically for us, how long should a family have to wait for a replacement fridge after the door falls off twice on the floor ?? We’re now waiting 5 days for a solution with me chasing daily as the agents in charge don’t seem to comprehend a sense of urgency and when I ask to escalate , there’s no-one from senior mngt available to speak with. A fridge is a vital appliance and this situation is getting stressful. We’re also waiting 7 months on a leak in a roof that’s causing rain water to pour onto the kitchen table, a gate pillar that’s wobbly and can fall onto a public footpath and dampness thats creeping through the property and needs to be managed. The response is we can’t reach your landlord or we’ll chase that so the onus is back to us to keep chasing …we pay our rent every month without fail, maintain the property to a very high standard. As a landlord myself I would never dream of using such an unprofessional and incompetent agency to have anything to do with my property.
1/5
TrustpilotBe warned, think twice about using this company. Do your research.
I honestly don't know how this company is still in business. I have rented my property with them for the last year. Their fees are extortionate. Their only interest is in making money. Never having rented before they conned me in to a three year contract. I was told that I would have a get out clause after a year but did not realise that this should have been stated in the contract. The tenants never pay the rent on time and Marsh and Parsons offer an appalling service with very poor communication. They do not do what they say they will. You pay the money upfront so there is no incentive for them to give you a good service. I would not recommend them to anyone.
5/5
TrustpilotThe availability & kindness of Kisha
The availability & kindness of Kisha, her patience and her proactive approach made this administrative process so much easier and efficient.
Dear Cliente, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI was very pleased with the…
I was very pleased with the professional response & assistance I received from Aklima
Dear Alistair, Thank you for taking the time to leave a wonderful 5* review. Aklima will be thrilled to read your kind comments. Kind regards, Lesley
5/5
TrustpilotMarsh and Parsons - change of tenancy
Marsh and Parsons made our change of tenancy so smooth and easy with really quick and effective communication from the Tenancy Manager, Daniel! Thank you
Dear Cheski, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTor Ziegler The renewals Team…
Tor Ziegler The renewals Team manager(Marsh & Parsons) has dealt with the renewal of the tenancy very efficiently with the minimum of fussI cannot praise him more
Dear Vaki, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAwful and unlawful
Current tenant of Marsh and Parsons. Dealings with the Brooke Green Agents. I have spent years being a Lettings & Property Manager myself and I have never witnessed such awful customer service...From the offbeat - pushy. Put us into a 3-year contract. Made us pay the deposit and rent before we passed our references. Our move-in date got pushed back and I had to fight to change the start date of the contract we had already signed to the new move-in date. And then once we had already moved into the property, we were told we hadn't passed a 'secondary reference' required by the building management so we actually shouldn't have been given keys. Moved in and there was a broken window which they didn't fix for well over a week. Numerous maintenance issues which still have had no reasonable resolve over a year later. They have now put the flat on the market for sale without informing us (I had to see it on Rightmove) - and their Sales department clearly didn't inform the Lettings/Property Management department or tell the landlord that he would need to be looking for buy-to-let buyer as it is currently being sold as empty... huh. Just complete lack of communication or care. I feel sorry for this landlord, no wonder they want to sell this flat.
1/5
TrustpilotDishonest or Incompetent
This organisation should not be in business. My daughter left a tenancy and they are still trying to get us to pay rent after the event. Trying to get it sorted is a nightmare as they have no central customer service team or escalation process. I know it's hard to find a property but using this bunch of cowboys will only cause stress in the long run. They are still after many months trying to get money from me and completely unable to get a person from their management to talk to
1/5
TrustpilotThe majority of reviews are bad here…
The majority of reviews are bad here and I understand why. I have rented a property for nearly 2 years from them. The service is atrocious. Very unhelpful and unsupportive. They conned me into a 2 year lease and then when I explained I had been in hospital and wanted to end my tenancy early they couldn't have cared less. Now I have rats in my property and surprise surprise they're not interested. All they care about is making money and they have shown no humanity. It's a disgrace and the company should be ashamed of itself. I will never rent from them again.
5/5
TrustpilotHelpful
Cameron Moffett has always responded really quickly and been extremely helpful with any problem that we’ve had. Great to work with and would highly recommend!
Dear Eleanor, Thank you for taking the time to leave a wonderful 5* review. Cameron will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOrganized, honest and fast!
I have moved 5 times in 5 years in London. From all my experiences Marsh & Parsons have been the greatest by far! Organized, honest and fast! Would definitely recommend it :)
Dear Mi Sileci, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh & Parsons have been renting and…
Marsh & Parsons have been renting and managing 3 flats for me in Maidavale for 7 yrs now, and have been easy to deal with and the flats have been continuously rented. I would definitely recommend.
Dear Barnabas, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotreview 2023
Abdullah Leghari (Marsh & Parsons Estate Agents) has generally provided a great service, kept me informed me of any issues and always responded promptly with any questions I have. I wouldn't hesitate to recommend them.
Dear Tim, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilot1 year of great service
Marsh and Parsons took on the management of the property almost 1 year ago. Abdullah Legari from M&P has been excellent in dealing with and resolving issues. I particularly appreciate the clear and regular communication.
Dear SL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDear Kisha and Edward are very helpful
Dear Kisha and Edward are very helpful, always sending emails promptly to provide assistance! Thank you all very much!Kind regards Xiuxiu
Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat Customer Experience
Found Marsh & Parsons to be very responsive in dealing with all aspects of the tenancy covering the collection of the rent to arranging ancillary services such as inventories etc.
Dear Heather, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotOver the last year
Over the last year, Abdullah Leghari has always been great at communicating with me and keeping me in the loop on all aspects with regard to my property. I would not hesitate in recommending him.
Dear Emily, Thank you for taking the time to leave a wonderful 4 star review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley Alfordi, Customer Relations Team
5/5
TrustpilotHard working team with best customer…
Hard working team with best customer experience . Thank you to the Kensington branch for selling my flat . Particularly to Hazel and Parys for your outstanding professionalism.
Dear Inaam, Thank you for taking the time to leave a wonderful 5* review. Hazel and Parys will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJames Taylor at M&P did a fantastic job at driving our property sale through to completion and very communicative throughout the whole process.
Dear James, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAlex in relocations made finding a new…
Alex in relocations made finding a new property very easy, I found his knowledge of London to be fantastic and have recommended his services to everyone
Dear Gema, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotA V O I D
Stress and unwanted worry, AVOID.Worse agency I've every rented with. If you've got anything important to sort with them my advice would be give them 3 months to deal with it, and expect false accusations and unwanted stress. Every agent we've had who have 'managed' our property have been appalling, they drop out halfway through dealing with your request and then you're back to square one. Had 2 tenancy swaps and both have taken 3+ months to complete.It's easy to say avoid, but if there's a chance you can I would suggest it. I hope I never have to deal with Marsh and Parsons again.
1/5
TrustpilotAbsolute joke of a company
Absolute joke of a company. Never use. Will loose your documents, up rent by over 25% on year (no where near inflation levels) and generally never take accountability for anything. Stay clear.
Dear Mr Kerr, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleSmooth and professional process with viewings and moving in. Kieran was very attentive and found us our home with only one viewing! Very impressed with everyone at the Brixton office and they have remained helpful even after the move! Communication skills are excellent and would highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Marsh and Parsons won Gold in The Trusted Agent 2026 awards.
