Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat service from Peter the Lettings Manager and his team, as a multi landlord I have dealt with my fair share of agents and I have never been so impressed with how well this team work together everything was smooth, precise and effeicient. I was kept updated throughout the whole process, they found me brilliant tenants (when peter says he wouldn't put tenants in your house that he wouldn't put in his or his mums, he really does mean it) within a short space of time. Overall a brilliant service from Peter, Az and Katherine. Mann Lettings Catford are my go to agent even with properties not in the area, I will be recommending to all friends and family. I will go as far as saying they are the number one agent in South East London.
Bethany · 28 July 2019
★★★★★ 5/5
GoogleDavid was professional, friendly, and efficient. He provided great advice, additional information and never hesitated to provide assistance which was helpful to sort out some issues at speed.
Sylvie · 1 January 2023
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDavid is very helpful. He is friendly and nice He is always here to help. A very hard work man.
刘明泽 · 26 August 2023
Agent replied · 27 August 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMann in Catford which is headed up by Claire Down was a delight to deal with. If your looking for an Estate Agent who are transparent, hardworking and honest, then here they are. I will definitely deal with Mann again and Claire comes highly recommended.
Paul · 28 July 2019
Agent replied
Thank you Paul for your wonderful recommendation and 5* review of your experience with Claire and our team at Mann, Catford.
Kind regards, Scott
★★★★★ 5/5
GoogleThe service provided by the Catford branch of Mann Countrywide Lettings has been exemplary (Particularly Daniel and Adil).
They were able to process the initial tenancy application and referencing within 5 working days mainly due to the fact that it was handled efficiently.
They provide a professional working ethos, but they are very approachable and very good communicators. I had several questions during the process (which I'm sure they hear all the time), but they always found the time to respond quickly.
I have found a great new home and I have the confidence that it has been managed brilliantly.
Greg · 1 August 2014
★★★★★ 5/5
GoogleDavid and Sukh were very hopeful. They were very professional and took me through every stage to my best understanding.
Afeku · 30 June 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleHuge thank you to Katie, Tia and Erman with letting my property. Being a new landlord they helped me every step of the way and answered every question I had, found me the nicest tenants.
Thank you guys for absolutely everything !
Elaine · 31 July 2019
Agent replied
Hi Elaine, thank you for your kind review, I will ensure that this is passed on to the team. Kind regards, Mark
★★★★★ 5/5
GoogleDavid the estate agent I worked with to find a property was fast and efficient when finding a property that suited my requirements. At the end of my tenancy agreement the deposit team took a while to send my deposit back but David consistently stayed in contact and ensured I received my deposit in full.
Miles · 26 February 2024
Agent replied · 24 August 2024
Thanks for the wonderful 5* review Miles! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhile looking around a few weeks ago for somewhere to rent I came across a place advertised by Mann. Given the current situation I was hesitant in going and viewing places but I was instantly put at ease when being shown around by a guy called Silva. I later learned that he is in fact the manager and I must say he is an excellent one at that. He listen to what a required in a place and guided me in the right direction. Overall I was very pleased with the experience I received from Mann Letting Agents.PositiveResponsiveness, Professionalism
Stacey · 25 August 2021
Agent replied · 30 July 2023
Thank you for your wonderful comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLetting a flat in London is often a stressful experience but Feyi made it easier and now we're happily living in a great new home.
Carlos · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI can honestly say I had such a great experience, thanks to Millie and Feyi. They were nothing but helpful throughout our move. Thank you!
Beckie · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Googleexceptional customer service! Scott and Katie went above and beyond to help me with all my letting queries and assisted me with finding the ideal flat. The most trusting and professional Lettings Team I've ever dealt with.
Tracy · 28 July 2019
Agent replied
Thank you for taking the time to leave us your feedback. Feedback is very important to us and as such I would like to invite you to contact us directly about your experience via review@countrywide.co.uk.
Kind regards, Scott.
★★★★★ 5/5
GoogleReally HAD to write a review as the agents david baah and souk especially david made a VERY stressful search and process for a flat so quick and smooth AND found me a great space! Couldnt do enough and always a phone call away.Thanks so much guys truly heartfelt thanks.
OP · 26 February 2024
Agent replied · 24 August 2024
Many thanks OP Hart for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleYasmine and Sukh demonstrated a high level of professionalism and friendliness during the rental process. They were attentive and responsive to my concerns and questions, which greatly facilitated my experience in securing the property.
Muraino · 26 November 2024
Agent replied · 10 December 2024
Hello Muraino,
Thank you for your wonderful 5* review! We're delighted to hear that Yasmine and Sukh provided you with such a professional and friendly experience. Your kind words are greatly appreciated.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThe process from viewing to move in was easy and quick. The team is great and keen on helping. A very pleasant experience .
Special thanks to Tia and Erman .You guys are fantastic .
Attila · 28 July 2019
Agent replied
Thank you Attila for your and glowing 5* review of our local Mann team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
★★★★★ 2/5
GoogleApplied to rent a room under the condition my pet would be allowed a trial period to stay with me. After signing the contract, I found out on moving day from the owner themselves that they had retracted this offer, which the letting agents had failed to inform me. As I couldn't make last minute arrangements for my pet, I had no choice but to cancel and get my full refund, but I still ended up wasting precious time, effort and money over this ordeal.
Aside from Ravina who was very helpful with her prompt updates, I never received an official apology from anyone nor an offer to help me re-locate. Based on the positive reviews they are clearly capable so it's unfortunate I ended up having such a negative experience.
Jennifer · 30 July 2020
Agent replied
Hi Jennifer,
Thank you for taking the time to leave us your feedback. I am sorry if this has been your experience, however, should you wish to discuss your concerns further, please do e-mail us via review@countrywide.co.uk.
Kind regards, Scott (Customer Relations)
★★★★★ 5/5
GoogleReally good people, thanks to Mathew and Erman i found a really nice place to live. I couldn't be happier with the way they treated my needs and demands 🤩😘 …
Margarita · 30 July 2020
Agent replied
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind regards, Donna.
★★★★★ 1/5
GoogleI have received a shockingly poor service from Mann Catford / Countrywide over the last six months. I would never use them again. The staff are incompetent, especially in the property management team. Staff turnover is high and communication is almost non existent at times. They should be ashamed of themselves.
J · 3 September 2022
★★★★★ 5/5
GoogleFantastic experience with Mann. Worked with David Baah - extremely dedicated and helpful. Great work.
Ogbu · 1 January 2023
Agent replied · 30 July 2023
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBest agent I’ve had in London. Devlin and Sukh are the best. They made me feel super comfortable. Moving process was super smooth and quick. They even gave me a welcoming gift box full of goodies which was super nice. I wish I could give more stars. Thank you!
George · 30 May 2025
★★★★★ 5/5
GoogleSuper professional and very good service thank you Callum for your help
Milena · 1 April 2023
Agent replied · 30 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleDon’t try to rent with this agency they will keep your holding deposit and refuse to give you the flat finding silly excuses Katie and here manager was really rude and vague about my application
Enrico · 24 September 2024
Agent replied · 24 October 2024
Hello Enrico, I'm sorry to hear about your experience with our agency. We take feedback seriously and would like to understand more about your situation. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were delighted that Manns succeeded in finding us tenants (where our previous - much more expensive and pretty hopeless - agents failed). From the first instance we have been pleased with the professional approach, the local knowledge and with the handling of our account. The staff are wonderful; they are proactive and have surpassed our expectations. The quality of the paperwork has been exceptional. Having reached the end of the 'let's find a tenant phase' we hand over the managing of our property to this lovely Catford team. If the standard you have set our expectations by continues you will definitely prove to be absolutely second to none. Thanks due to Peter for getting us on board, Az for selling the property to our prospective tenants and especially to Katie ... you have been a great support and we look forward to working together. Please keep up the hard work ... while we just enjoy travelling (you're making this really easy for us)!
Nicki · 28 July 2019
Agent replied
Hi Nicki, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of Peter, Az, and Katie's brilliant service. Many thanks, Mann.
★★★★★ 5/5
GoogleHad been through multiple estate agents before Mann and must say they provided the best help and were helpful throughout the process. A big thank you to Matthew who helped me!
Daniel · 23 August 2019
Agent replied
Thank you for the great 5* review. Best wishes, Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
