Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleViewed a room on Right Move that was let by Mann Countrywide. I followed this up and spoke to Matthew to arrange a viewing.
I was shown the property Erman, who answered my questions about the contract and the property in general. I then had further correspondence with his colleague Katie.
Whilst there are a number of letting agents in Catford, my experience with Mann has shown them to operate professionally, promptly and with transparency and consistency.
I highly recommend them. The staff were consistently polite and professional throughout.
Huseyin · 8 October 2019
Agent replied
Thank you for such a glowing review of our local team and 5* review! It is great to read that you would recommend our team to other. Best wishes, Scott
★★★★★ 5/5
GoogleI had part of my deposit held since 2015 because my former landlord want all. I tried endlessly to get it but all to no avail and I gave up. To my surprise, Nadine Watson the property manager got in contact and asked if I would go 50/50 with the landlord.
Less than a week, my money was in my account. I really appreciate her negotiation skills and support. She was amazing and a very nice individual. Thank you Nadine for your help. You are a star.
Augustine
Austin · 31 July 2019
Agent replied · 30 July 2023
Thank you for your wonderful and detailed 5* review! It is brilliant to read that you had such a great experience. I will of course make sure your kind words are made known to the whole team. Best wishes, Scott
★★★★★ 5/5
GoogleWe had four estate agents value our property with the lowest and highest valuation differing by £90,000. This left us quite bewildered as to a realistic asking price. We then decided to have one last valuation in order to get a better sense of the market value. We chose Mann as they had received a number of good reviews on a local residents Facebook group. In all fairness we just wanted the valuation from Mann and didn't have any real intention of engaging them, but we were so impressed with the branch manager Claire's approach, genuine nature, and obvious interest in selling our property for us, it was an easy decision to make.
Claire was superb, full of energy and clearly very proactive in finding the right buyers for us. In fact when we went into the office to sign the agency agreement she already had a buyer lined up. She even went to the trouble of collecting him from the station late the following evening bring him for a viewing.
Claire negotiated hard for us to get right price and we were under offer in less than a week. She also gave us a good rate on agency fees.
In all honesty, I really don't think we could have done any better than engage Mann, and by the way their conveyancing offering pretty good as well.
Gary
Gary · 28 July 2019
Agent replied
Thank you Gary for your great 5* review and kind words. Kind regards, Scott
★★★★★ 5/5
GoogleI had part of my deposit held since 2015 because my former landlord want all. I tried endlessly to get it but all to no avail and I gave up. To my surprise, Nadine Watson the property manager got in contact and asked if I would go 50/50 with the landlord.
Less than a week, my money was in my account. I really appreciate her negotiation skills and support. She was amazing and a very nice individual. Thank you Nadine for your help. You are a star.
Augustine
Austin · 28 July 2019
Agent replied
Thank you for your wonderful and detailed 5* review! It is brilliant to read that you had such a great experience. I will of course make sure your kind words are made known to the whole team. Best wishes, Scott
★★★★★ 1/5
GoogleQuality 0 they not say before the visit was a repossession and balif envoled than every day I received a call from mortage company but they only want cash buyer than they waste time of all the finance. When I ask to all the info basic legal info they disappear I waiting the document for 3 weeks and never received Im happy I not pay deposit total waste of time on the day of the visit the price on the paper was put up of extra10k
I never had a manager call me YOO BRO… and when I ask specific legal document from the repossession before I spent money everyone disappears if you are not expert in law please before spent 1£ ask to a solicitor, because here they consider you like a stupid person.. and always try to still money …
After I and my list of 7 legal document and the EMAIL OF OFFERT ON THE PROPERTY THEY DISAPPEARED… I’m happy I not send them 130.000£ on the day of the view please be far away from this companies
Ivan · 26 September 2024
Agent replied · 24 October 2024
Hello Ivan,
Thank you for your feedback. We're sorry to hear about your experience and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can assist you further.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleKarl & Estelle what a dream team! Let my property quickly for a high rent to the perfect tenants! Thank you so much! Will definitely use your services again!
James · 30 March 2026
Agent replied · 13 April 2026
We are thrilled to hear that you had a positive experience with our team, and we're happy to have found the perfect tenants for your property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleYasmine Lemaitre was very professional and helpful when dealing with my family and I. Kudos to Sukh as well for his experience and professionalism in our dealings.
Muraino · 26 November 2024
Agent replied · 10 December 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleYasmin and Sukh have been so helpful from the very beginning.They had our best interest at heart the entire time they were working with us . I can’t fault anything about them .I would recommend Mann to anybody and everybody if I could .They were so sweet and helped us with absolutely everything from start to finish.We also met Amelia in the office and I couldn’t fault anything about her .She was lovely and welcoming the whole time .
Mimi · 24 September 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us your 5* review Mimi! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDavid was very helpful in helping me move. He was friendly, responsive and very clear in what was needed from me. He made the process of moving very smooth. Also, with support from Sukh who was always there for any questions I had during the process. Would recommend, 100%
Jeoffrey · 1 October 2023
Agent replied · 29 October 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMelay was amazing at her job, helped with making the letting process seem like a breeze.
Ishraq · 13 April 2025
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear that Melay provided you with outstanding service during the letting process. We strive to make things as easy as possible for our clients. Thank you for choosing us! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMann Catford was very helpful in making sure that everything went as planned. From viewing to the day I rented the flat, Erman and his colleague provided assurances and made me to have ardent belief in the services they provide.
The referencing was quick, no waste of time and straight to the business.
I think Mann Catfird is leading the race in letting services at the moment in Lewisham and keep it up guys.
Francis · 24 February 2020
Agent replied
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleAbsolutely amazing! Yasmine and Sukh were great and made the entire process very simple and easy. Yasmine managed to get me sorted and moved in within a week, which was absolutely wonderful.
Even · 19 August 2024
Agent replied · 24 August 2024
Many thanks for the fantastic 5* review Even. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you David and Sukh for your patience and understanding and always able to provide one-on-one assistance, and prepared to help to put things into prospective and give clarity. Very much appreciated.
Angela · 25 July 2024
Agent replied · 24 August 2024
Thank you for your 5* review Angela. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been dealing with Feyi and Millie from Lettings in Catford over the past few weeks and they have been very responsive and always willing to help. They have kept me informed of changes and updates.
My new Tenants were sourced within a few days and the change over was seamless.
Great customer service.
Thank you, well done.
Yvonne · 30 July 2022
Agent replied · 30 July 2023
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTakes over 24 hours to get a response via email. Answering machine does not work. Melay is extremely rude and dismissive, she asked me over the phone “do you know the UK law” when I was simply asking for my deposit scheme and registration …
F · 13 April 2025
★★★★★ 5/5
GoogleAgent David Baah was very efficient and helpful with booking in a viewing for us, very flexible with times and was very thorough during the viewing. Thank you for your help🙏🏼 …
T · 25 June 2024
Agent replied · 24 August 2024
Hi T. 92, thank you for your kind words about Agent David Baah. We're delighted to hear that he provided efficient and helpful service during your viewing. If you have any further questions or need assistance, feel free to reach out to us. Thank you!
★★★★★ 5/5
GoogleI worked with David Baah in my house search and he was very professional. He pays really good attention to what I want while he maintained a positive attitude throughout my interactions with him. It's one thing to know the job and it's another thing to have the right attitude! I recommend him.
Esther · 31 January 2023
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFran recently helped us with the purchase of a property in Catford and assisted us with multiple viewings of the property (even going to check for any damage to the property after a particularly bad storm!). Fran was always quick to respond to enquiries and is a credit to Mann - Catford.
Thank you for your help.
Rowan · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant estate agents who really went above and beyond for us. Renting a property through them proved so lucky as I wouldn't have realised how helpful and integral they could have been until we experienced their work ethic and approach, baring in mind I got recommended by a work colleague. Mr Fawaz was excellent and will definitely pass on the recommendation to!!PositiveResponsiveness, Professionalism
Malcolm · 25 August 2021
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was struggling to find somewhere and mann lettings helped me through the process with reassurance and daily updates. Devlin did a superb job getting things done and went the extra mile to make sure i moved in swiftly. Legend! I would like to thank all the mann team in Catford for your help. Everyone in the team is very friendly, polite and hospitable making me welcomed. I received a nice welcoming gift pack from the mann team. Thank you all!
Tashan · 7 August 2025
★★★★★ 5/5
GoogleGreat customer service from Karl! Really happy with how he handled my property and how quickly he assisted with letting it.
Alex · 30 March 2026
Agent replied · 13 April 2026
"Thank you for the positive feedback! We are thrilled to hear that Karl provided exceptional customer service and helped with your property quickly. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleYasmine Lemaitre displayed exceptional professionalism in her dealings with us. Sukh Uppal was also helpful whenever we interacted.
Babatunde · 26 November 2024
Agent replied · 10 December 2024
Thank you so much for your excellent 5* review! We're delighted to hear that Yasmine and Sukh provided you with exceptional service. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleShem is a kind, helpful and professional agent. He took me on a number of viewings and contacted me quickly to view suitable properties even before they came on the market. Although we didn't end up buying with him, I was always happy to take his calls and follow his leads. I wish him all the best in his career.PositiveProfessionalism
Jasmine · 25 August 2021
Agent replied · 30 July 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally great experience working with the letting staff at MANN Catford. Sukh Uppal and David Baah were very professional and helped me secure a really nice place. I will be reccomending to all my friends. great job guys.
Gaoussou · 28 July 2023
Agent replied · 30 July 2023
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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