Trusted Agent profile · London
Verified
★★★★★
101 reviews across 1 platform
172 High Street, London, W3 9NN
Part of Ludlowthompson, see every office.
Ludlowthompson's office in London, at 172 High Street, is rated 4.2 out of 5 across 101 reviews on 1 platform, including 101 Google reviews rated 4.2.
Ludlowthompson are estate agents in Acton dealing in residential property for sale and to let.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleBooked a viewing that took almost an hour to get to, only for no one to turn up. I waited for 20 minutes (in the dark), called multiple times and couldn't get through. No explanation was given, and no warning was given beforehand. Wasted at least 2 hours in total with no response.
5/5
GoogleWe had a great experince with Cameron, who was very professional and helped us throughout the letting process. Recommended!
Hi Johny, Thank you for your feedback, we are pleased to hear your move in experience has been smooth with Cameron. We aim to maintain the highest standards at ludlowthompson and are happy to hear this has been achieved. Thanks Again
5/5
GoogleCalled them about a property and managed to get a viewing very quickly. At the property we met Chris who was very friendly, professional and knowledgable about the property. He had answers for all of our questions and put our minds at ease with a few concerns we had.
5/5
GoogleI came into ludlowthompson & received amazing customer service from Tamzin. She helped me & my brother move very quickly when we needed to. She was very professional & efficient, I now need assistance helping my cousin move & cams right back to Tamzin at ludlowthompson. Recommend them very highly! Very professional staff.
1/5
GoogleCan I give it zero stars? Just to cut a long story really short they are a bunch of liers, thieves and good for nothing... stay away if you can!! I have dealt with a Sana Bux, and although I have proof they are all liers, starting from the …
5/5
GoogleNo body deserves a five stars rating other than Jonathan Akinola! Thanks for the support and positives vibes always through the hard process of referencing always giving quick replies and picking up phone calls at all times even his days off! You’re a star! 🤩 …
4/5
GoogleWe recently received an excellent service from Jonathan and Sushmita in our recent change of tenancy.
Hi Debashis, Thank you for leaving a review and I am glad to hear you experienced an excellent service. Kind Regards, Acton lettings team
5/5
GoogleHad fantastic viewing with Jonathan the other day. Very knowledgable and couldn’t have helped us more. We’re still looking but felt compelled to write a review. Great impartial advice, and didn’t feel pressured like some of the other agents out there. Would definitely recommend this branch! I 10/10
5/5
GoogleHaving just bought a property Jonathan gave me a fantastic service. From the beginning he gave accurate advice and great customer service. I received great feedback on all viewings and found a tenant in 3 days! A great experience from start to finish
1/5
GoogleGinger man was very rude, and he was the "manager"!
We have no record of this name as a person on our system or as a potential customer. If the review is genuine we would be more than happy to talk further to learn more about the specific situation and make things right. If this is the case then we urge the customer to contact us on customerservices@ludlowthompson.com
5/5
GoogleDealing with ludlowthompson has been an amazing experience, Richard kadua and Jack Hamilton have great knowledge of the local area and work as a very good team. Would recommend them to people to use ludlowthompson Acton, as it has been amazing experience.
5/5
GoogleSharan gave us space to explore our viewing so we could get to grips and ask any questions we had once we were ready. Friendly and helpful throughout unfortuantely the property just wasn't for us. Would recommend.
5/5
GoogleSince the beginning through the end staff has been wonderful, accurate and very informative. I loved the fact that Acton branch has a wicked team, I called them the “J Team” and I can only recommend them.
5/5
GoogleCurrently looking to get my house valued for sale and rental. Jonathan attended and was very professional and informative. I've had a few estate agents round now, and he was head and shoulders above the rest.
5/5
GoogleVery friendly and knowledgeable agents. They are there all through the process to guide you and give you support. Incredibly fast response and process time. We are very happy to rent with them.
4/5
GoogleVery friendly and professional letting agents who are quick to respond! Losing a star only because some documentation for flat is still missing, but that might be down to the landlord.
5/5
GooglePerfect service from Chris. Starting with the viewing I could see he is professional. After all the references process very helpful and always there ready to help. 5 stars thank you
5/5
GoogleGreat service by Sharan, even when I arrived late for the viewing she welcomed me at the property and put a lot of effort showing us around.
5/5
GoogleI met Jonathan who was very patient to wait for us and has been extremely kind and professional during the viewing. The property was not as expected.
5/5
GoogleGreat service from Cameron Babayemi, he was very friendly, informative and very helpful when showing us 2 properties in Acton. Keep up with the good work!
5/5
GoogleI've let my property through the acton branch for years and they've always found me great tenants and I've never had an empty flat. Highly recommend!
1/5
GoogleI called them twice and they took my details and never get back to me , and it's just for viewing!!! Never again
1/5
GoogleAs a member of public, awful experience... said they was open online, and when I visited the office was closed at 12 on a Saturday!
4/5
GoogleThank you for jessica and Chris both of them So professional Very acknowledge and very helpful Big hands both of them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
