Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleMy wife and I rented a flat through Location Location for 6 months in 2016. There had been a lot of initial problems in the tenancy due to a difficult landlady and poor check-in inventory but I'd previously rated them four stars as the dedicated lettings manager they recruited had worked very well to address these. I'd now rate them as 2 stars however as it took 4 months to get our deposit back. The underlying causes of this delay were a shoddy inventory contractor and a negligent landlady. Location Location aren't intrinsically at fault for this (though I'd be careful to check their inventory reports very carefully), and they did quickly accept we were entitled to the deposit. However they then showed a lack of appreciation and regard for good tenants by refusing to take a stand against the unfounded demands of their landlady, their client. Instead they deferred the decision to a very slow DPS arbitration - depriving us of a sizable sum for a third of a year.
Enora · 30 November 2017
★★★★★ 5/5
GoogleWe recently had to clear out and upgrade a flat in North London from 100 miles away. We are indebted to Will Thacker, the Head of Property Management at Location Location, for supervising this task so cheerfully and efficiently on our behalf. He was a godsend.
Helen · 22 April 2019
Agent replied · 29 November 2023
Hi Helen! Thank you for the review, great to hear everything went smoothly for you!
★★★★★ 5/5
GoogleHighly recommend Location Location. I've worked with them for a number of years from both perspectives of buying a flat to managing the property and consistently impressed by their services. Will, Adam and Peter are highly knowledgeable, professional, efficient and make the process straightforward for all concerned.
Christopher · 22 August 2018
Agent replied · 29 November 2023
Hello Christopher, thank you for your review - it's great to hear that the service has been consistent over the years! All the best in the new year!
★★★★★ 5/5
GoogleI can't recommend Location Location highly enough. My job is very demanding and so trying to buy a house against that background could have been incredibly stressful. Location location (and Lauretta in particular) really took the process forward and made it as smooth as possible.
Highly recommend.
Rekha · 22 August 2018
Agent replied · 29 November 2023
Hi Rekha, that's great to hear and glad we could ensure the process went as smoothly as possible for you. All the best in the future.
★★★★★ 4/5
The Trusted AgentPersonal Customer Service - still important to us
We were on the cusp of changing estate agents and moving to a more local company, when the bigger company we were with did manage to pull in some viewers and offers just as our time was up with them. However, I can't say that we were enamoured by the larger company's service throughout..
In fact, we were kicking ourselves that we hadn't gone with a more local agency much earlier. In our area of Stoke Newington, which has a villagey feel, having people who genuinely know and love the area is a real plus. Viewers want to know the 'story' of the place - because Stokeyis a pretty special place. And the guys from Location Location know that.
When we had a visit from Azhar from the agency, we found he offered upfront, genuine advice. He spent a lot of time with us, chatting about our selling experience so far and taking on-board how we felt - whilst managing our expectations. We never felt pushed; never felt we were getting any kind of hard sell from your typical 80s throwback. We simply felt he understood our situation and he knows the streets, cafés, parks, bars, areas of special interest etc as well as we do. He is as super enthusiastic about N16 as we are. And we felt we'd buy from him if we were looking in the area, so he'd be the perfect person to sell our flat.
Fortunately for us, we did sell during the last few days with our previous estate agents, but if that hadn't have happened, then we'd have shifted over the following week to Location Location. They look different; they sound different; they seem to have a far more personal, tailored approach re selling, which is much more up our street.
N16 · 9 January 2017
★★★★★ 5/5
GoogleLocation Location quickly secured high quality tenants for me, handled all my maintainence issues and even helped me with some tax advice. They're great people to deal with and are always friendly and helpful. Would definitely use them again!
Alias · 22 April 2021
Agent replied · 29 May 2024
Alias, thank you so much for your lovely review! We'll always be here for you. Best wishes!
★★★★★ 5/5
GoogleMaya was a fantastic help finding our letting property. Helpful, responsive, and genuine. Would recommend to anyone!
Lachlan · 22 April 2022
★★★★★ 5/5
GoogleBoth Kristina and David were really easy to communicate with and made our apartment hunt more enjoyable.
Rachel · 22 April 2022
★★★★★ 5/5
GooglePantelis and Lauretta were both excellent in the sale and completion of our Dalston flat. Well recommended
Jon · 22 April 2022
★★★★★ 1/5
GoogleNEVER USE LOCATION LOCATION.
Last year I tried to purchase my property through them and it was the worst 6 months of my life. They constantly lied on all information, they did not communicate between each other in the office and were regularly rude and dismissive, they were even worse after i pulled out from my offer (as it took over 6 months for a chain free sale). As as first time buyer I thought this service was normal, but within 2 and a half months of pulling out I had completed on another property with speed and ease.
do not let them ruin what is meant to be an exiting time.
Amie · 1 December 2014
★★★★★ 5/5
GoogleThe team is lovely and provides great support to tenants. Special mention to Anjali for her help during the challenging lock down.
Yael · 22 April 2021
★★★★★ 5/5
GoogleAdam from Location Location contacted me few months ago asking if I wanted to rent my flat. He offered to come to see my flat and give me an estimation of the market value. He gave me all the relevant information. He was very helpful …
Sebastiano · 22 August 2017
Agent replied · 29 November 2023
Thank you so much for your wonderful review Sebastiano.
★★★★★ 5/5
GoogleExcellent! Thank you for all your help!
Alina · 22 April 2024
Agent replied · 29 November 2023
Hey there Alina!
You're absolutely welcome! We're thrilled to hear that we were able to provide … More
★★★★★ 1/5
GoogleUnbelievable.... Such a waste of time ....booked a viewing for Saturday No- one showed up for the viewing. No communication! Time wasters
G · 22 April 2023
Agent replied · 29 November 2023
Dear g t,
We are truly sorry for the frustration and disappointment that you experienced … More
★★★★★ 5/5
GoogleGreat work from Lauretta and Drew helping me find my dream flat. Nice bonus to receive a very generous hamper at the end too. Thank you!
RL · 29 November 2022
Agent replied · 29 November 2023
Thanks for your lovely review Rosie! We hope you're living the dream and enjoying your new home :)
★★★★★ 5/5
GoogleAmazing Service! As first-time buyers, Pantelis and Lauretta have been such a pleasure to deal with. Always happy to help and so responsive, friendly and professional. Thanks for all your help.
Carlo · 22 April 2022
Agent replied · 27 May 2024
Hi Carlo, thank you so much for leaving your feedback! We're so glad you had a pleasant experience, we'll be sure to pass your feedback onto Pantelis and Lauretta. You're always welcome at LL.
★★★★★ 5/5
GoogleHad a great experience with LocationLocation and in particular with Hannah who has been wonderful to work with. Very attentive, pro active communication, easy to work with and always transparent. 10/10
Coralie · 22 April 2022
Agent replied · 29 November 2023
Thank you so much for your kind words and for choosing Location Location, Coralie! We're always happy to help :)
★★★★★ 5/5
GoogleThe service I receive from Will Thacker at Location Location is outstanding in every way. He has consistently dealt with my queries and requests promptly, returns calls and emails immediately (even out of hours) and is always polite, professional and good-humoured. Highly recommended!
Rebecca · 22 April 2019
Agent replied · 29 November 2023
Hi Rebecca,
Thank you for your review. We've passed your comments over to Will. Team LL
★★★★★ 5/5
GoogleI get a personal and fast service with Location Location who manage my property in Stoke Newington. After a "few incidents" with the bigger companies it is fantastic to have a direct link to Will Thacker. He has proved to be someone that I …
Gaye · 22 August 2017
Agent replied · 20 August 2023
Thank you so much for your review Gaye, means a lot.
★★★★★ 5/5
GoogleHighly recommended estate agency. Big thanks to Tim Kearney for both his professional and personal approach and making this process as painfree as possible!
Elena · 22 April 2020
★★★★★ 5/5
GoogleI've been renting a flat through this agency for six months and their service in that time has been nothing short of exemplary. The few issues that came up were addressed swiftly by property manager Will, who has been tremendously helpful throughout my tenancy.
Tom · 30 November 2017
Agent replied · 29 November 2023
Thank you so much Tom
★★★★★ 5/5
GoogleVery helpful and accommodating to our needs.
Ruchi · 22 March 2024
Agent replied · 24 March 2024
Hi Ruchi
Thank you for your positive feedback! We're delighted to hear that you found our … More
★★★★★ 5/5
GoogleWe recently found a new house to rent through Location Location. The service provided by Adam, Will and the rest of the team was excellent. Adam showed us round the house and was able to answer all of our questions (which, from experience, …
Emma · 22 August 2017
Agent replied · 29 November 2023
Hi Emma, thank you so much for your wonderful review.
Best wishes, LL
★★★★★ 5/5
GoogleWe were first time buyers and had a great experience with LocationLocation - thanks very much to Pantelis for being so helpful and guiding us throughout the whole process.
Alice · 22 April 2022
Agent replied · 29 November 2023
Thank you so much for your kind words Alice! Buying your first home is a massive achievement - we're so pleased we were able to help you with this important milestone in your life :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
