Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBeen renting through Joyce from Lionsgate for the past 6 months and have had a wonderfully pleasant experience so far! She attended to every query promptly and efficiently. I'm embarrassed to say that I even once woke her up early in the morning at 8am to report an emergency broken lock. Not only did she not get annoyed with my too-early incessant ringing, she attended to the problem immediately and got the issue resolved within the hour! Really impressed with her work ethic, diligence and dedication to her clients!
Fiona · 12 June 2022
Agent replied · 11 June 2024
Thank you for your supporting us.
★★★★★ 5/5
GoogleLionsgate is a five star property management company. I would like to take this opportunity to highly recommend Lionsgate as a very satisfied as overseas based landlord. Under the strong leadership of Ken, together with a power team of Karrlus and Zitian, they have gone extra miles to rent my property during off peak season ans take care of it. I will continue to work with Lionsgate in the years to come.
Xiaoxia · 17 December 2024
★★★★★ 5/5
GoogleAndy was my main point of contact at Lionsgate. I always found him prompt and polite. When I moved out out he made every effort to keep me up to date with the procedure and the next steps required. All in all a positive experience and very professional in all our dealings.
Don · 12 June 2023
★★★★★ 5/5
GoogleI want to leave a good review for my property manager David. He’s super nice, really patient, and always replies really quickly. Everything I needed, including my repair request, was sorted out fast. Really appreciate all the help!
Wen · 16 December 2025
★★★★★ 5/5
GoogleThe team is very responsive and always quick to help with any questions. The move-out process was smooth and my deposit was returned promptly without any issues.
Xinrui · 16 March 2026
★★★★★ 5/5
GoogleAmazing service! Super responsive! We had a very serious case of several blown fuses and were left without electricity. I called Lionsgate and was served straight away by Kenny Fok. He had an electrician arranged who visited our flat within a few hours and was very professional and more than helpful! The problem was resolved within 24hrs!!! We couldn't believe how fast the issue was addressed and the really good quality of service! Thank you!
Michail · 2 October 2024
★★★★★ 1/5
GoogleAwful experience. Agent did not show up to the viewing, saying he was busy and leaving the tenant to show us around - and tenant told us he'd done this multiple times previously. No follow-up afterwards to ask how the viewing went, etc. I called up another agent advertising the same property and rented through them instead to actively avoid Lionsgate. Then, when we moved in, Lionsgate had failed to drop off the keys from the previous tenants and were unreachable, so we had no keys to our own flat for the first few days. Avoid!NegativeResponsiveness, Quality, Professionalism
Vanessa · 24 October 2021
Agent replied · 11 June 2024
Hi Vanessa, it is really disappointing to see our first Google Review with 1 star. Thank you for pointing this out to me. We have further investigated this matter.
★★★★★ 5/5
GoogleI would like to say thank you to Ken for looking after the properties very well. He is very responsive and responsible. I feel reassured!
Sasha · 9 October 2024
★★★★★ 4/5
GoogleGreat service and even better problem solvers. Always helpful, polite and willing to assist with any issues with our property. Thanks Ken and the team!
Brenda · 23 September 2024
★★★★★ 5/5
GoogleA special thanks to Lisa for being very helpful and reliable, she made the whole process very easy!
Dante · 16 December 2024
★★★★★ 5/5
GoogleI had a fantastic experience working with Lionsgate, they were incredibly helpful, offering a range of house options that perfectly suited my needs. Their team was always quick to respond, ensuring that I had the information I needed promptly. What really stood out was their eagerness to assist and support me throughout the process. Their strong customer service made the entire experience smooth and stress-free. I highly recommend them.
Shree · 26 October 2024
★★★★★ 1/5
GoogleAll the good reviews on this page must be fake. They are the most unprofessional estate agency I have seen. Every 6 months they have new staff members and demand at least 20% rent increases every year.
Felix · 2 October 2024
Agent replied · 9 November 2024
Hi Felix, we appreciate your feedback and take all reviews seriously. We’ve worked hard to provide quality management for tenants and landlords alike. To clarify, rent increases are only applied based on market conditions, in alignment with the landlord's wishes, and are far below the rate you've indicated (FOR 4 YEARS YOU LIVE IN THE PROPERTY, ONLY INCREASED £300.00 WHICH IS FAR MORE REASONABLE). Additionally, while staff changes may occur, we have a committed team working to ensure continuity and high standards of service. Thank you
★★★★★ 5/5
GoogleLisa is reliable, easy to reach, and always handle things quickly and professionally. Many thanks!
C · 16 December 2024
★★★★★ 5/5
GoogleHave had so far a great time working with Lionsgate so far -- our property manager Aurora have been super and consistently helpful, and so far, more timely and responsive compared to many other property managers and agencies and property I've worked before with as a tenant.
Skanda · 12 February 2024
Agent replied · 11 June 2024
Thank you so much for the kind words. Yes, Aurora is a very good junior property manager.
★★★★★ 1/5
GoogleWouldn't recommend, slowest bunch of estate agents I have ever encountered (super speedy when they are wanting your money of course) and the management are practically non-existent. They never reply when needed - 3 weeks with no washing machine, hot water issues (constant throughout our 1 year tenancy and a 3 month wait for our deposit return. The worst renting experience we/I've ever had!
Erin · 12 June 2022
Agent replied · 11 June 2024
Hi Erin, thank you for your review and we are sorry to hear that experience was not as you expected. With regards to council tax bill, please note Hackney Council is victim of a serious cyberattack by organised criminals on their computer system. Therefore none of the residents at WD got council tax bill to pay, it is the main reason why we cannot release your deposit earlier, also it is under tenant's liability to send proof of final utility bills payment, however you could not provide it, we tried our best to assist in this matter, thank you for your understanding and sorry for any incontinence caused. Many thanks, the Lionsgate Property Management team.
★★★★★ 1/5
GoogleAbsolutely shocking experience throughout our tenancy. Never seen such poor service in 5+ years in London. Future tenants to avoid at all cost unless they want to have little to no customer service. Also impossible to keep track on who you are dealing with as employees seems to change every couple of months.
Paul · 12 June 2023
Agent replied · 11 June 2024
Dear Paul,
We are very sad to read this review and hear your negative perception of our experience whilst renting under our management. Can you please contact us by telephone directly, we would like to further investigate this matter? Thank you.
Best wishes,
Lionsgate Property Management
★★★★★ 5/5
GoogleRenting an apartment through Lionsgate Property Management was a great experience for me and my flatmate.
Paula provided us with multiple options to suit our needs and helped to negotiate an offer.
Ken, our property manager, supported us throughout our tenancy and helped to sort things like cleaning, additional furniture and bills.
Arthur · 12 June 2023
Agent replied · 11 June 2024
Thank you Arthur. Hope to provide your service in the near future. Your feedback helps us improve, and we value your input.
★★★★★ 1/5
GoogleVery bad management throughout my 4.5 year stay and at the end squeezed out all they could from my deposit, despite me taking extremely good care of their apartment. Unsurprising for London agencies but still would not recommend if you can avoid them.
Marta · 14 November 2023
Agent replied · 11 June 2024
Hi Marta,
We genuinely value your feedback and are committed to resolving any pending issues related to your deposit return. To ensure a fair and satisfactory resolution, we kindly invite you to engage in a constructive conversation with us.
Should we encounter challenges in reaching a mutual agreement, we'd like to inform you that your dedicated Property Manager has recommended considering the escalation of this matter to TDS (Tenancy Deposit Scheme) for adjudication but you refused. TDS is a respected third-party service that specializes in impartially assessing disputes related to deposits.
We also wish to address concerns that have been raised regarding multiple negative reviews left on the same day. We believe in the importance of honest and unbiased feedback, and it's crucial for us to maintain the integrity of our reputation. If you have any concerns about these reviews, we would appreciate the opportunity to discuss them further.Thank you.
★★★★★ 1/5
GoogleRental agencies specialize in defrauding Chinese students. If you choose to rent a house here, the end result will be that you will be defrauded of the whole year's rent and then become homeless because they will not give you the key. They will find various reasons including but not limited to the following: your rent has not been received, your background has not been investigated clearly, they are not sure whether you are an illegal immigrant, etc. This rental agency should be officially renamed - House of Liars
Yu · 12 June 2023
★★★★★ 5/5
GoogleAmazing service by Lionsgate. Especially by my Property Manager Lisa Li. She has been the most supportive of any queries and problems that I have had so far and has been very responsive, a welcome change from most other agencies.
I would definitely recommend their services.
Nilay · 12 June 2023
Agent replied · 11 June 2024
Thank you. Wishing you all the very best!
★★★★★ 5/5
GoogleHassle free estate agents. Many thanks to Ken and Andy for sorting out my issues and making renting simple! Thank you so much :)
Alex · 14 November 2023
★★★★★ 5/5
GoogleLionsgate has been renting out my properties for the past years, all their staff are super efficient and found me tenants within a short period. Highly recommended them for London landlords.
Robin · 12 April 2024
Agent replied · 11 June 2024
Thank you for your wonderful review. We are thrilled to hear about your positive experience with Lionsgate. Our team takes great pride in providing efficient and reliable service, and we're delighted that we've been able to find tenants for your properties so quickly
★★★★★ 5/5
GoogleNice agency, Andy Chan was very efficient in helping me complete all the process when I checked in and out.
ZIQIAN · 15 October 2023
★★★★★ 5/5
GoogleRented my property through Lionsgate after a trauma experience with another agency. Ken and Karrlus team have been very professional and dedicated through out the whole process. Rents have always arrived at my bank account on time and I get a prompt response whenever required. Highly recommend agency for landlords.
Le · 23 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
