Trusted Agent profile
★★★★★
183 reviews across 1 platform
14-16, Dowgate Hill, London EC4R 2SU
Lionsgate Property Management's London office at 14-16 is rated 4.2 out of 5 across 183 reviews on 1 platform, including 183 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleDavid Guo has been incredibly helpful. He responds quickly, with regular updates and helped sorting things out stress free for us. He handled everything promptly and kept us well informed at every stage. We really appreciate his help.
Thank you very much for your kind review
5/5
GoogleHonestly the best service in London could ask for. My previous rental experiences were terrible, but Lionsgate changed it completely. Zitian helped me source the most amazing apartment, and the whole process was very smooth and friendly. Andy is great and very friendly as well, my property manager Henry is brilliant and beyond helpful and kind. Highly recommended. Ken, the office manager does a perfect managing and running everything smoothly. I couldn't recommend them more. While living here, anytime I wasn't sure about something, the team helps you immediately. The flat looks even better in real life than in pictures.
Thank you so much for your fantastic review. We are delighted to hear that you had such a positive experience with Lionsgate.
1/5
GoogleNever rent through this property! The management will resort to every possible means to withhold your deposit and becomes extremely slow in responding to emails after the contract is signed. It took us four months after moving out to recover our full deposit, during which they attempted to forcefully deduct over £500. Ultimately, under the ruling of the TDS, no deductions were payable by the tenant. Stay vigilant and avoid getting into similar disputes!
Thank you for your feedback. We understand that you and Ms. Chu, who also provided a review, are former tenants of the same development. The tenancy deposit outcome you referenced was assessed and determined independently by the TDS, in line with their formal evidence-based adjudication process. As the managing agent, we do not make deposit decisions unilaterally, nor do we receive any financial benefit from deposit deductions. Our role is strictly that of an intermediary case handler, supporting both tenants and landlords in submitting evidence and facilitating agreements on proposed deductions in accordance with the official adjudication outcome. We value all feedback and are committed to continuously improving our tenant experience, move-out support, and deposit resolution process. Your comments will be taken into consideration as part of our ongoing service improvements.
5/5
GoogleLionsgate is highly reliable and offers excellent property management services. I can't say enough good things about Lisa Li, my letting agent. She's incredibly caring and always goes the extra mile to make sure the property is taken care of. From finding the perfect place to addressing any issues that arise, Lisa is always there for me. She's reliable, attentive, and genuinely cares about her clients. I feel lucky to have her as my letting agent! Highly recommend!
Thank you
5/5
GoogleWe have been renting with Lionsgate for one month now. The process was very smooth and Zitian answered all our questions quickly. We did all the process online. Since we moved in, Kenny has been fundamental for our wellbeing facilitaing the communication with the landlords and previous tenants. Andy also replies promptly to any queries. We would definitely recommend Lionsgate and we thanks the team for their professionalism.
We truly appreciate your feedback and look forward to continuing to meet your expectations!
5/5
GoogleI had a really positive experience with Lionsgate Property Management. They were prompt with replies and very easy to communicate with whenever I had questions. David Guo was especially helpful, professional, and efficient. Move-out was straightforward and the deposit was returned smoothly with no issues. Highly recommended
5/5
GoogleInitially I viewed an apartment being let by Lionsgate with Paula who was very professional and able to answer all questions while also insisting prior to the viewing, off her own bat, that the mattress in the main room be replaced by the landlord. I mentioned the mattress during the viewing but she was already on it! When it was confirmed that our letting offer was accepted I dealt with the Lionsgate letting manager Ken from that point on! I can only say that right from that point Ken's management and personal service was first class. For some reason he was available almost 24/7 to iron out any issue, not that there were many but his personal touch and effort to go the extra mile allows me to highly recommend Ken and the Lionsgate team for both tenant and landlord!
Thank you so much for your positive feedback!
1/5
GoogleThe lady Joyce who works at this company for maintenance issues is extremely difficult to work with and very unprofessional. My shower door shattered into pieces within days of moving into the flat, I wasn’t even home at that time and she has still not managed to get it fixed and rather argued with me to pay for the damage when I wasn’t even on the property when it shattered. It has been over two months and every time I call her she says she will call back and never ever responds or call back. The team that helped me get the property, especially Paula, was very good and extremely prompt and professional. I don’t understand how the same company can have such varying service, Joyce’s work ethic is absolutely unacceptable.
Firstly, we'd like to extend our gratitude for acknowledging the excellent service provided by Paula and the team who assisted you in securing your property. We're proud of their professionalism and efficiency. Regarding the issue with your shower door, we understand your frustration and want to clarify that your satisfaction is our top priority. We're deeply sorry for any misunderstandings or delays that may have occurred during the process. Joyce left the company within one month after you left this feedback.
1/5
GoogleI rented an apartment through this agency in Hanger Lane (Westgate House, W5) and returned it at the end of the tenancy in the same condition as it was at the start, clean and well maintained. Despite this, they deducted more than half of my deposit for completely unreasonable and exaggerated charges. On top of that, their communication was extremely unprofessional, rude, and disrespectful throughout the process. Their level of service is very poor, and their approach feels highly opportunistic. I strongly advise anyone considering renting through this agency to be very careful and document everything properly.
1/5
GoogleBe warned, unlike anything I’ve experienced from a professional letting agency! We sadly had a terrible experience with this agency over the last year. When signing the lease, we should have seen their back and forth on the contract as a massive red flag of what’s to come. We were left with a broken washing machine for 6 months without compensation from Lionsgate or any urgency to resolve the issue in a timely manner. There was very little for maintenance issues. When moving out, our deposit was held for longer than usual and money was deducted for a professional clean which never occurred which is a shame for the tenants who moved in afterwards. When moving out, we were left to do our own viewings with applicants and expected to show them around. Don’t expect any urgency in terms of communication from this agency and as a landlord, I’d be wary of their processes and professionalism.NegativeResponsiveness, Professionalism
Hi Annika, sorry to hear your complaint here as we did fully investigated this complaint. This was a brand new apartment all kitchen appliances comes with 2 years warranty, the manufacture attended many times however they did not get it repaired until they replaced a new one, this is out of our directly control. Please accept our sincerely apologies for any caused inconvenience even though you are not a tenant of Lionsgate anymore. Regarding the end of tenancy cleaning charge, we transferred the money to the landlord because we do not manage this apartment after you vacant the apartment. Regards, Lionsgate
5/5
GoogleI rented with them for 2 years and it was a positive experience. There were a lot of move-in issues caused by the previous tenant but the property management team (Ken, Andy, Lynn, and Joyce) were all very helpful and worked quickly to resolve the issues (i.e., replaced a dirty bed and broken chairs, ensured I was satisfied with the cleaning, etc.). The only minor improvement point would be for them to speed up their email response times, but I did find that calling them was often more efficient, and all in all, their team did a great job. I also found the move-out process to be smooth and my deposit was returned in a timely manner.
Thank you. Great to hear this positive feedback from you Annie.
5/5
GoogleLionsgate team were extremely efficient and professional in helping us find a new home to rent in Woodberry Down, and stood out above all other agents we’d registered with. Their personable approach, regular contact and willingness to converse with the landlord on our behalf proved extremely effective and we felt this played a big part in helping us find a great property. Ken and his team were incredibly professional and fast at resolving our queries as we were settling in and we are really pleased with the overall experience.
Thank you Lidia. It means a lot to our company.
5/5
GoogleWe had smooth check in check out procesd with lionsgate. Ken was very efficient and understanding of our situation and help us with any issues in the apartment. He always replies to our phone calls. Also Daniel at the beginning of the tenancy he helped us to settle down in the apartment. I would like to deal with them next time I move to London
Thank you so much for taking the time to share your experience with us! and we're glad to know that our Office Manager Ken and the letting neg Daniel were able to assist you promptly and effectively. We truly appreciate your kind words and look forward to welcoming you back when you next move to London!
5/5
GoogleGreat experience working with this rental company. The staff were responsible and helpful, and they answered all my questions patiently. Special thanks to Ken for his professional and timely support. Would definitely recommend.
5/5
GoogleDavid is an excellent property manager. We are having a great experience since we moved in. All our issues are being resolved asap.
5/5
GoogleI had an exceptional experience with Lionsgate Property Management, largely thanks to the outstanding service and support provided by Lisa Li. She was incredibly responsive, always addressing my concerns promptly and thoroughly. Lisa is professional and friendly. Five stars all the way!
Thank you Alfred.
5/5
GoogleI had a wonderful experience with Lionsgate property, and I want to give a special mention to Lisa for her exceptional service. She was incredibly helpful and went above and beyond to assist me throughout the process， making everything so much easier and stress-free. . I’m very grateful for her support and would highly recommend this letting company to anyone!👍
5/5
GoogleBig thanks to Andy Chan! Best property manager I have ever had in the UK. Super professional, friendly, responsive and always able to help! Highly recommend renting through Lionsgate. Every step of renting has been an amazing experience!
Thank you so much for your kind words ! We're thrilled to hear that you had such a positive experience with Andy Chan and our team at Lionsgate. It's wonderful to know that you found our service professional, friendly, and responsive. Your recommendation means a lot to us.
5/5
GoogleA very good experience. The agent was friendly with a good attitude. David guo is very responsible, he replies to messages promptly. The deposit was returned quickly.👍🏻👍🏻 …
Thanks for your 5 stars review.
5/5
GoogleLionsgate has been looking after my properties for many years. They have been very professional and always quick to resolve issues whether it's repairs or difficult tenants. Kenneth is one of the best agent you could ask for, communicative, smart and always there when you need him. As a landlord of over 20 years, I wouldn't trust my properties with anyone else.
5/5
GoogleHI , I have been dealing with Lisa Li regarding a rental property and I must say she has been very helpful. I needed to check out from the property, she had sent out clear communication and always been help me over the phone explaining all the small bits which are required. She has also suggested me a cleaning company with fair rates. I will definitely recommend Lisa if you are looking for good experience and wanted to move things faster.
5/5
GoogleBeen renting a flat through the Lionsgate management company. First of all - had great experience searching for a flat and lot of help from Paula. During the tenancy our property manager Ken was helpful and reliable: helped us to resolve all enquiries that we had!
The Lionsgate Property Management team are always here in the event you need us, and it's great to hear you are seeing the benefit of our PM services. Thank you so much.
5/5
GoogleI highly recommend Lionsgate. Ken and Andy Chan were very helpful during my rental period. They responded quickly and resolved the issue promptly. 💖 …
Thank you so much for your positive feedback, it means a lot to us.
1/5
GoogleThe worst property agent I’ve ever met, only with good attitude before signing the contract. They reply messages with severe delays as long as the tenant has some problem regarding the property and unable to solve any issue going on with the property, which is very unprofessional. They can’t even find a proper electrician within 1 month to replace the light bulb and the driver of the light bulb in the property, resulting in completely darkness in our property now.
Thank you for bringing your concerns to our attention. We value all feedback from our tenants and strive to address any issues promptly and effectively. Regarding the issue with the light bulb and driver replacement, we want to clarify that the bulbs in question are of a specialized nature that requires attention from the manufacturer. Despite our efforts to source a suitable electrician, it has been determined that only the manufacturer possesses the expertise to address this particular issue. We apologize for any inconvenience this may have caused. The bulbs have been replaced and drivers have been installed.
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Lionsgate Property Management's London office has 183 reviews across 1 platform: 183 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Lionsgate Property Management is rated 4.2 out of 5 across all 183 reviews, and 4.2 out of 5 on Google from 183 reviews, checked 9 October 2026.
Lionsgate Property Management, 14-16, Dowgate Hill, London EC4R 2SU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.