Trusted Agent profile · London
★★★★★
183 reviews across 1 platform
14-16, Dowgate Hill, London, EC4R 2SU
Lionsgate Property Management's office in London, at 14-16, is rated 4.2 out of 5 across 183 reviews on 1 platform, including 183 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad amazing opportunity with Lionsgate. Pusha (if I got your name right sorry) helped us a lot on negotiating with landlord. Ken is our main point of contact: fast communication and fast responds to request. And generally nice people working with.
Thank you so much for your kind words.
5/5
GoogleDavid, the property manger, is fab - super responsive and quick to sort things out. It’s been very smooth communicating with him, thank you!
Thank you very much for your kind review. We’re delighted to hear about your positive experience working with David.
5/5
GoogleI have just completed a transaction conducted by Ms. Anastasiia Stefanivska from the Lions agency. After a long search, she found the right client who met my expectations. The cooperation was very good, communication was efficient and quick, and without this it would be impossible to complete the transaction successfully. I recommend this agent and I will be happy to cooperate with her next time.
We're delighted to hear that you had a positive experience with our service. With years of experience in the industry, we always strive to provide a friendly and professional approach. If you ever need anything else, please don't hesitate to reach out
5/5
GoogleAndy and the team have been fantastic to deal with - always transparent and responsive to any questions and requests that I had. I would happily rent through Lionsgate again in future.
We're delighted to hear that Andy and our team provided you with a fantastic rental experience. Transparency and responsiveness are key values for us, and we're pleased that we could meet your expectations in addressing your questions and requests. It's wonderful to know that you would choose Lionsgate again for your future rental needs. We appreciate your feedback and look forward to welcoming you back whenever you're ready. If you ever need assistance or have any questions in the meantime, please don't hesitate to contact us.
1/5
GoogleDON’T USE LIONSGATE PROPERTY * Update, post their response below: We moved to new apartment hiring you again with trust on Aug 17 2023 whereas you sent the unreasonable charges on Sept 7th 2023 after 20 days. Hence, learnt about your reality quite late. With regards to personal/emotions, when someone will try to steal your hard earned £2000 you will definitely get emotional. I totally trust TDS Like your past targeted tenants did and got justice. So in the process but you guys are wasting TDS and our time in this process. * We as a family, rented an apartment in Kidbrooke Village by Lionsgate Property. On check out, they have deducted £2000 from our deposit and have listed unreasonable points. 1) Professional Cleaning charged twice: they charged us twice for professional cleaning on the basis saying they aren’t satisfied with the cleans! £250 we paid + £350 they are charging for another clean. 2) 2 Mattresses £400 each. Reason: they have some tiny threads ribbing off. Does the tenant sit at nights and pull out the thread of the mattresses of the house? 3) They claimed £200 amount for: showing some huge damage on the store doors which is not even there in check out inventory but clearly seems like they did it themselves later! Shocked to see something like this. A clear cheat. 4) They are charging us for leaking sink tap which has been a six month complaint to them from us but never addressed. 5) They have charged more than £200 for wall stains which is no less than a normal wear and tear if a family lives in a property for more than 2 years. 6) Their own curtain installation contractor used screws any screws ever in the respective location and they have charged us £60! 7) They are claiming and shaming tenants of poor usage as the dishwasher in the tenancy period stopped working and the door stopper got stuck impacting the door frame. Too many more charges here and there to complete this figure. Check their google reviews of similar cases. We have been renting since past 5 years but this is a horrible experience so far. I urge no one to hire these people ever. They are a clear cheat one could ever deal with. Management never replies to an email unless you stop paying them the monthly rents. It’s a shame we came in touch with these guys!!!
Hello Ankita, we sincerely regret hearing about your recent experience and want to express our gratitude for sharing your concerns. We believe your continued engagement with our rental services reflects an overall positive sentiment, as you've chosen to rent another property through us. We truly appreciate your feedback; however, it appears that some of your comments are influenced by strong personal emotions and may not entirely reflect the complete picture. We would like to engage in a constructive conversation with you to better understand and address your specific concerns. In addition, if you believe that the situation is not being handled fairly, we recommend considering escalating the matter to TDS (Tenancy Deposit Scheme) for adjudication. This third-party service can provide an impartial assessment of any disputes. We value your tenancy and your perspective, and we are committed to working together to ensure a more positive experience going forward as you are still our tenant. Please feel free to reach out to us directly to discuss your concerns in more detail. Thank you for your understanding.
5/5
GoogleI’ve been renting with them for years, compares to other agent they are very informative and responsible sometimes even goes extra miles to help you. When I move out I wasn’t really pleased by the deposit deduction proposed by landlord with quotation for repairs and replacement, as I disagree with inventory check out report how they label the liability of each party. but agent have advise and helped me to raise dispute with TDS. After submitting my evidence etc, now I have my final judgement letter from TDS, unfortunately not the result I want but I can now happily expect because it does make sense to me now with how they define the liability when conducting check out inspection. Side note the inventory check who conduct inspection is regularly trained and regulated with UK deposit protection scheme with all the measurements when comes to identify the liability intended to protect tenant’s deposit in a reasonable rage. I would strongly recommend Lionsgate if you ever renting a flat in London.
Thank you so much.
5/5
GoogleAt the beginning of the new semester of my freshman year, I stayed away from my hometown and came to this strange foreign country to study alone. I was so fascinated by the culture and atmosphere of the city that I decided to rent my own apartment and experience more of the local life. After finding a housing agency called Lions Gate Agency online, I started my own rental life. Everything started out very well. On weekends, I often invite friends to my house for gatherings and spend happy time. However, one night during the party, the house suddenly lost power. We tried to restart the switch, but the power was still not restored. I was anxious and helpless, after all, I knew nothing about electrical issues. What worries me even more is that I have just moved in and I don’t know anything about paying the electricity bill for the house. As an international student, my financial conditions are limited and I have not prepared enough electricity bills in advance. So I decided to contact the real estate agency the next morning and ask for help. I immediately called Lions Gate Agency and told the staff about the electrical problem I was experiencing. At this time, the staff of Lions Gate Agency seemed very caring and patient, telling me not to worry and that they would help me solve the problem as soon as possible. At the same time, they asked me to provide detailed housing information to help contact the relevant departments. In the next few days, Lionsgate Agency began intense work. They contacted the power company, explained my situation, and urged them to repair and restore power as soon as possible. In order to ensure that the problem can be resolved as soon as possible, Lions Gate Agency spares no effort to keep in touch with the power company, keep abreast of the progress, and promptly inform me of the latest information. Lionsgate Agency also took the initiative to provide me with some emergency measures, such as providing short-term temporary housing, to ensure that I could live normally until the power problem was resolved. They also explained in detail matters related to electricity bill payment, helped me understand how electricity bills are calculated and how to pay them, and also recommended some electricity-saving tips to reduce my financial pressure. After the unremitting efforts of Lions Gate Agency, the power problem was finally solved on the fourth day. I gleefully called Lionsgate that night to express my gratitude. The staff at Lionsgate Agency also felt very gratified and satisfied because they were able to help me. After this, I developed a deep trust and appreciation for Lionsgate Agency. I deeply understand that an excellent housing agency not only provides housing, but more importantly, can help tenants solve problems in an all-round way and provide care and support during the rental process. As time went by, I gradually integrated into the life of this city, and the electricity problem in the house became a thing of the past. I also often participate in social activities organized by Lions Gate Agency and make more like-minded friends. Through this experience, I learned more independent living skills and gained a deeper understanding of Lionsgate Agency. I know very well that the help of a reliable agency is so important in a foreign country, and Lionsgate Agency has become a close friend in my heart.
:-)
1/5
GoogleHaving leased flats in London as both a tenant and landlord for over 6 years, Lionsgate is the worst I have come across. Ken and Clara are extraordinarily unresponsive (they never answer their direct lines and seldom call back, 1 in 10 emails is responded to, and the only way to get anything done is to speak with them which can only be done by calling the general office number and hope that you are transferred). I spent more time chasing them than they did in acting as the property manager. Joyce before them was not much better (it took months and months for basic repairs to be attended to). Incredibly unprofessional and painful to work with. Landlords should not use them and tenants should see if there are other properties available before leasing a flat via Lionsgate. 1 star. 0/10. F---.
We apologize for the frustration you've experienced during your time with us. Clara was your dedicated Property Manager, she was your main contact during your tenancy, she took over Joyce's portfolio last year. It's disheartening to hear about the difficulties you encountered with our responsiveness and communication. We take your feedback seriously and are committed to addressing these issues to improve our services moving forward.
5/5
GoogleI’ve had a really good experience with Lionsgate Property Management. They’ve been easy to deal with, quick to reply, and clear about what’s going on. When something needed fixing, they arranged it without too much back-and-forth and kept me updated. Overall it’s been smooth and professional：）
5/5
GoogleI have multiple issues that needed to be dealt with and my property manager help negotiate with the landlord well and get the problem solved. With good and polite attitude as well. Thanks Kenny.
5/5
GoogleRented a 3b2b through Lionsgate and couldn’t be happier with the experience. The team was professional, responsive, and made the entire process smooth and stress-free. The property was exactly as described, clean, spacious, and …
Thank you so much for your kind words.
5/5
GoogleLili is an exceptional property manager, responsive, professional, and always goes the extra mile!
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Lili as your property manager.
1/5
GoogleHaving leased flats in London as both a tenant and landlord for over 6 years, Lionsgate is the worst I have come across. Ken and Clara are extraordinarily unresponsive (they never answer their direct lines and seldom call back, 1 in 10 emails is responded to, and the only way to get anything done is to speak with them which can only be done by calling the general office number and hope that you are transferred). I spent more time chasing them than they did in acting as the property manager. Joyce before them was not much better (it took months and months for basic repairs to be attended to). Incredibly unprofessional and painful to work with. Landlords should not use them and tenants should see if there are other properties available before leasing a flat via Lionsgate. 1 star. 0/10. F---.
We apologize for the frustration you've experienced during your time with us. Clara was your dedicated Property Manager, she was your main contact during your tenancy, she took over Joyce's portfolio last year. It's disheartening to hear about the difficulties you encountered with our responsiveness and communication. We take your feedback seriously and are committed to addressing these issues to improve our services moving forward.
1/5
GoogleTerrible experience, avoid this property management firm at all costs. I genuinely felt harassed throughout my tenancy. 1. They did not honour the lock-in period. Despite signing a 24-month agreement …
Thank you for taking the time to share your feedback. I am genuinely Sorry to hear about your dissatisfaction and would like to address your concerns transparently. We are investigating this matter and will get back to you shortly.
5/5
GoogleI had great experience with lionsgate for the past few years they have been very helpful in maintaining our propery. Speacial thanks to Ken who always respond swiftly to any issues we have.
4/5
GoogleEnd of tenancy experience: They work with a deposit scheme that offers very little protection to tenants (goodlord), and leaves you at the mercy of the agency, I would recommend Lionsgate …
Thank you for your feedback, we are trying to improve our service to meet your standard.
5/5
GoogleI would like to take this opportunity to highly recommend Lionsgate as a very satisfied as overseas based landlord. Under the leadership of Ken, together with a power team of Andy and Karlus, they have gone extra miles to take care of my property. I will continue to work with Lionsgate in the years to come.
Thank you so much for your glowing recommendation! It has been a pleasure working with you, and we truly appreciate your trust in Lionsgate, especially as an overseas landlord. Our team, including Andy, Karlus, and Ken, is dedicated to going the extra mile to ensure your property is well taken care of. We're excited to continue working together for many years to come! Thanks again.
5/5
GoogleLisa has responded me promptly, and has helped me to solve our difficulties. She is nice, patient and has passions to help the tenants. Thank you Lisa!
Thank you so much for your kind words. Lisa and the team really do appreciate it.
5/5
GoogleVery good experience. Property manager Aurora was very helpful, professional and responsive always. Would recommend them.
Thank you for your high recommendation. If you ever need anything, please don't hesitate to reach out.
1/5
GoogleAbsolutely avoid this agency, their professionalism is absolutely terrible and unreliable. I was dealing with an agent named Faz for a flat viewing in NW10 area - 71 Newman Close. I had to chase multiple times for the confirmation and ask the agent to send all the viewing details. I finally get a hold of him on the phone and he said the viewing is confirmed at 6:00 pm at the property. Me and my friend then arrived at the property on time and tried reaching him. Had no response until 25 mins in. We were standing in the cold, and his response was: "oh the tenant suppose to show you the flat". A. No viewing details were sent/ mentioned in any shape or form prior to the viewing, which I had tried to double-check with Faz a few times given the lack of communications from him. B. We were buzzed in the flat and it was a 15-year-old kid who knows nothing about the property and barely speaks English who let us in. The flat was nice and spacious, but honestly, from the viewing experience, the agency cannot be trusted. Good luck having them sort out the more detailed bits like the paperwork. This level of professionalism/disorganization would only lead to your loss and waste your time.
Hi Damien, it is very disappointed to hear about negative feedback from our prospect tenant as at Lionsgate Property Manager we are strive to provide everyone with exceptional experience. We have investigated this matter after reading your review, we would like to speak to you on the phone if you get any chance to send our apologize. Please send your contact info to admin@lionsgate-property.com. Thank you.
5/5
GoogleAurora has been wonderful from day 1. Professional, attentive and extremely supportive. Highly recommended.
Thank you.
1/5
GoogleHonestly, worst renting experience I've had in over 10 years living in London. Staff is rude and keeps changing. One of them even insulted my wife, and they wouldn't give us his info so we could make an official complaint. It's been a month, and still no sign of our deposit. Ken Xu the manager communication skills are limited to say the least. Stay away from this place!
Hi Emanuel, We appreciate you taking the time to share your thoughts on our services through your recent Google review. Your feedback is essential to us, and we value your perspective. We understand that the situation surrounding your move-out date became unexpectedly complex due to the delay in the legal completion of your new property. Please accept our sincere apologies for any inconvenience this may have caused you. Our priority is to accommodate our tenants to the best of our abilities while also respecting the commitments made to our property owners. In this particular case, the overseas landlord and their family had already purchased flight tickets with the intention to stay in the apartment, and they were relying on the agreed-upon move-out date. This put us in a challenging position, and we needed to adhere to the prior arrangements to honor our commitments. We understand that this was not an ideal situation for you, and we empathize with the difficulties it presented. We genuinely hope that your new property purchase proceeds smoothly and that you find your new home to be everything you envisioned. Your input is valuable to us, and we will use your feedback to improve our communication and processes in situations like this. We appreciate your understanding during this time, and we wish you the best in your future endeavors.
5/5
GoogleLisa was very friendly and helpful throughout the term of my tenancy.
We're thrilled to hear about your positive experience with Lisa during your tenancy. Providing excellent service and support to our tenants is always our top priority, and it's wonderful to know that Lisa's friendliness and helpfulness made a difference for you. We truly appreciate your feedback and look forward to continuing to serve you in the future.
1/5
GoogleAbsolutely avoid this agency, their professionalism is absolutely terrible and unreliable. I was dealing with an agent named Faz for a flat viewing in NW10 area - 71 Newman Close. I had to chase multiple times for the confirmation and ask the agent to send all the viewing details. I finally get a hold of him on the phone and he said the viewing is confirmed at 6:00 pm at the property. Me and my friend then arrived at the property on time and tried reaching him. Had no response until 25 mins in. We were standing in the cold, and his response was: "oh the tenant suppose to show you the flat". A. No viewing details were sent/ mentioned in any shape or form prior to the viewing, which I had tried to double-check with Faz a few times given the lack of communications from him. B. We were buzzed in the flat and it was a 15-year-old kid who knows nothing about the property and barely speaks English who let us in. The flat was nice and spacious, but honestly, from the viewing experience, the agency cannot be trusted. Good luck having them sort out the more detailed bits like the paperwork. This level of professionalism/disorganization would only lead to your loss and waste your time.
Hi Damien, it is very disappointed to hear about negative feedback from our prospect tenant as at Lionsgate Property Manager we are strive to provide everyone with exceptional experience. We have investigated this matter after reading your review, we would like to speak to you on the phone if you get any chance to send our apologize. Please send your contact info to admin@lionsgate-property.com. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lionsgate Property Management's London office has 183 reviews across 1 platform: 183 on Google.
Lionsgate Property Management London is rated 4.2 out of 5 across all 183 reviews, and 4.2 out of 5 on Google from 183 reviews.
Lionsgate Property Management London, 14-16, Dowgate Hill, London, EC4R 2SU.
