Trusted Agent profile · London
★★★★★
293 reviews across 1 platform
252, Westminster Bridge Road, London, SE1 7PD
Life Residential's office in London, at 252, is rated 4.6 out of 5 across 293 reviews on 1 platform, including 293 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery organized. Trying to implement new technologies and drive innovation forward making the processes easier. Even if the application does not work very well, for times to times, the people are very willing to help. Special mentions for Bruce Bell, a person willing to go extra mile for the welfare of his clients.
Hi Tiberiu, thanks for your feedback. We're glad Bruce went the extra mile to assist you in the process. Well done, Bruce!
5/5
GoogleWhen I started to search a flat that requires my wife's all demands, I met Ralph who has been working for Life Residential for many years. He gave me great advises and helped me find a perfect flat. Both of my wife and I are very satisfied with the service!!!
Hi Qiangde, thank you for your feedback. Ralph is one of our long-term serving members at LiFE and he's a trustworthy and reliable member of staff. We're really glad you're satisfied!
5/5
Google"Exceptional rental service: professional, responsive, and knowledgeable. Made the entire leasing process smooth and stress-free. Highly recommend."
Dear Pan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a great 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleService is really good!!!
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
GoogleReally appreciate the recommendations and help from Matthew. Settled me in with great follow-up after as well!
Dear Randal, Thank you for taking the time to leave a lovely review regarding Matthew. Kind regards, Negin, Customer Relations Team
5/5
GoogleWe are more than happy to be served by our lovely agent Erjana, she is the best and she helped us with any difficulty to rent this apartment, such an amazing person. Also great mantaniest and great service from Kalidass. Thank you so much Life residential.
Hi Nora, thank you for your feedback. We're happy you're happy!
1/5
GoogleScam. They rented us a property with a mice infestation and tried for months to make us pay for any proofing works when the kitchen wall behind the appliances was clearly a colander YEARS before we moved in. We spoke with the council: not our responsibility to pay for fixing the walls, they were trying to scam us. At the end we changed apartment and ran away from that unhealthy dump.NegativeQuality, Professionalism, Value
5/5
GoogleThey are so helpful and friendly!
Dear Linyuan, Thank you for your review. Kind regards, Negin, Customer Relations Team
5/5
GoogleWe have been very impressed with the overall efficiency of the Life Residential (County Hall) team so far. We have dealt mostly with Erjana Metra who showed such time and commitment to ensuring a smooth rental experience.
Hi A Kirkwood, you're very welcome, and thank you for advocating Erjana on her commitment and efficiency to ensure a smooth rental experience.
5/5
GoogleHad an amazing rent experience! Always really responsive and helpful!
5/5
GoogleMost of the time, The staff in Life Residential are really nice and patient, I got a lot of help during the process rent a apartment in London. Wonderful experence.
Hi Liu, thank you for your feedback. Our staff are our greatest asset!
4/5
GoogleI had Rosita who was an agent, who was very helpful. The flat itself was great and in good condition. Sometimes there was a delay in responses, but nothing major.
Hi Lili, thank you for your feedback.
1/5
GoogleMy property manager and letting consultant and manager make me want to suicide. All I got from them are lies, rudeness and discrimination, which drives me crazy. I don’t why, I got no respect at all.
5/5
GoogleMandii from the property management team has been very helpful in resolving emergency issues at our apartment - it was great to have her support!
Hi Lily, thank you for your feedback.
1/5
GoogleThis agency completely overprices their rental properties! I was a tenant of theirs for a year and they make it look like they're super organised with all these different departments but they're totally incompetent.
5/5
GoogleMarkus and Rhys both were great in ensuring that my recent property purchase went through quickly, with everything being addressed in an extremely professional manner. Leonarda also supported the process and was always prompt, professional and friendly. Would definitely recommend Life Residential.
5/5
GoogleHigh professionality and courtesy. At check-in it would be great that the new tenant attends the inventory.
Hi Marco, thanks for your feedback! We'll not down and discuss your suggestion going forward. Thank you
5/5
GoogleQuick efficient response by Hayley to my request to arrange a contractor for work required. Thank you
Hi Alexander, it's always a pleasure to help. Thank you for the review.
5/5
GoogleVery good experience working with Mandii and the Life residential team on our move-in
Hi Jeanmarie, thank you for your feedback. We're glad you had a good experience with Mandii and LiFE on your move-in!
5/5
GoogleRebecca has always been helpful and prompt in reply. I appreciate her services.
Hi Daniel, thank you for your feedback!
1/5
GoogleVery unprofessional. Despite paying extra for a parking space, no fob was given to use it. Not the most reliable rental agency!
5/5
GoogleFound a great property and great service from Life Residential
Hi Pattaraphoom, thank you for your feedback. Enjoy your new home.
5/5
GoogleImpressed by kind service provided by my agent,Regan. Highly recommended.
Hi Donghui, thank you for your review, we're glad to know Regan did a great job.
5/5
GoogleVery kind and professional. They helped us with any kind of need.
Hi Federico, thank you for your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.
