Trusted Agent profile · London

Leaders Lettings London reviews

4.8

★★★★★ Excellent

338 reviews across 1 platform

9-13 The Facade, Devonshire Road, London, SE23 3HA

Leaders Lettings's office in London, at 9-13 The Facade, is rated 4.8 out of 5 across 338 reviews on 1 platform, including 338 Google reviews rated 4.8.

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4.8 / 5

338

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I have had a great experience using Leaders Letting & Estate Agents Forest Hill, from finding potential properties to helping me negotiate an ideal contract, the team were always available when I needed and communicated how each part of the whole process would move forward. They also profoundly understood the housing market in my area, which allowed us to get an incredible insight of the deals that we’re possible which exceeded my expectations. The customer service throughout the process has also been second to none. I would highly recommend to use Leaders Letting & Estate Agents Forest Hill in the future if you was looking for a property in your area or for any other enquiries regarding the property market as they have been great assistance.

Lucas · 17 August 2024

Agent replied · 24 August 2024

Dear Lucas Salmon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Selwyn has been an absolutely fantastic help while we search for a flat - we-very enquired in many places, and he has been by far the most helpful and communicative agent we've met!

Alison · 25 July 2024

Agent replied · 24 August 2024

Alison Elliott, we're happy you found our staff to be so supportive during your experience here at Leaders Estate Agents Forest Hill.

5/5

Google

I have rented under Leaders for the past 4years now. I worked more closely with Selwyn from Leaders Forest Hill. He has been very helpful since my duration of rent and the agency is reliable and responsive too. I rented a 1 bed room flat in Forest Hill. I will soon be moving out of the flat due to relocation to another city. So, having had a very good long stay with Leaders Forest Hill, I’d like to recommend them to anyone who is a professional or perhaps students too, looking to rent in London. Been a joy and a blessing indeed, thanks!

Samuel · 3 August 2024

Agent replied · 24 August 2024

Samuel Chinenyeze (dr), thank you for the high star rating!

5/5

Google

Alina is very helpful and promptly responds to my queries. Keeps me up to date with all matters relating to the letting of my property.

Mark · 19 November 2024

Agent replied · 10 December 2024

Dear Mark Shepherd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Selwyn has been brilliant - really responsive and helpful even over the weekend, answering all our questions and giving us all the information we needed to get our offer in and accepted. Thank you!!

Maisie · 25 June 2024

Agent replied · 24 August 2024

Maisie Matthews, it's experiences like yours that really keep us motivated!

5/5

Google

Selwyn has been a gem! He is super responsive and super helpful and showed us and organised our new home! He was absolutely helpful and is doing an amazing job, highly recommend

Sarah · 27 July 2024

Agent replied · 24 August 2024

Hi Sarah, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!

5/5

Google

As a landlord living overseas I have appointed Leaders in Forest Hill to look after my property as I just couldn't keep up with things from a distance. James and his entire team are highly professional, responsive, pro-active and ever so helpful. They have been very supportive from the very beginning, whenever I needed help and advice James always made himself available, even at short notice . Having them look after my property for me and deal with the paperwork is a huge weight off my shoulders. I cannot recommend them hightly enough.

Karinmarie · 27 July 2024

Agent replied · 24 August 2024

Karinmarie, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!

5/5

Google

Selwyn has been so attentive, kind and helpful during our time trying to find the perfect property for us! He’s very responsive, this makes the process move a lot faster yet smoother - which we really appreciated! Really great experience.

Paige · 26 February 2024

Agent replied · 24 August 2024

Paige Pepperell, it's experiences like yours that really keep us motivated!

5/5

Google

Stiina was amazing, as always!

Federico · 24 July 2025

Agent replied · 24 August 2024

Hi Federico Arguiñarena! Thanks for the amazing review and star rating! All the best, Selwyn Pacheco

5/5

Google

Selwyn is responsive, polite, and quick, providing excellent service every step of the way! He is ensuring a smooth and positive experience, highly recommended!

Simona · 7 December 2024

Agent replied · 10 December 2024

Hi Simona Adina! We're so happy we were able to help you out!

5/5

Google

We had a wonderful experience with Leaders, Selwyn in particular proved to be hugely helpful in our search for a property to rent. He has been incredibly responsive and knowledgeable throughout the process and has helped us secure a new home quickly and efficiently. Thank you Selwyn!

Georgia · 25 August 2023

Agent replied · 24 August 2024

Dear Georgia Smith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Selwyn Pacheco is delivering the finest support service I've ever experienced when looking for a new place to live. He is extremely helpful, promptly addressing all my inquiries. This exceptional service has significantly reduced the stress associated with house hunting compared to how it used to be!

Carol · 25 August 2023

Agent replied · 24 August 2024

Carol Ratti, your satisfaction is our top priority.

5/5

Google

Selwyn has been extremely helpful. Within an hour of requesting a viewing, we had already been contacted and a viewing arranged. Communication has been quick and prompt - great service!

Amy · 10 August 2024

Agent replied · 24 August 2024

Amy Deverson, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!

5/5

Google

Selwyn is a pro. He was really helpful in all aspect. A great great guy who always a text away and very passionate about his job.

Siphe · 10 October 2024

Agent replied · 24 October 2024

Siphe Ivan, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!

5/5

Google

Selwyn is fantastic! He was incredibly communicative and responsive, quickly arranging an inspection and ensuring everything went smoothly. Highly recommend his services, definitely your go to guy!

Kirra · 24 September 2024

Agent replied · 24 October 2024

Kirra Wallner, reviews like this give us motivation and help us ensure we provide high-quality care.

1/5

Google

Wouldn't recommend ever renting with them, they are very unorganised and no one knows what they're doing. Only x2 lovely women were able to help me FIX the issue someone caused, I was supposed to get a full rent refund (long story) and it was supposed to come in 3-5 working days. Someone in that office released it so the landlord could receive it which was the wrong thing to do! So I didn't get my refund until a month and a half or 2 months later, and was in a bad situation because of it. The list goes on! don't waste your time with these people.

L · 26 June 2024

Agent replied · 24 October 2024

Dear Leonisia N., We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1/5

Google

Wouldn't recommend ever renting with them, they are very unorganised and no one knows what they're doing. Only x2 lovely women were able to help me FIX the issue someone caused, I was supposed to get a full rent refund (long story) and it was supposed to come in 3-5 working days. Someone in that office released it so the landlord could receive it which was the wrong thing to do! So I didn't get my refund until a month and a half or 2 months later, and was in a bad situation because of it. The list goes on! don't waste your time with these people.

Leo · 25 June 2024

Agent replied · 24 August 2024

Dear Leonisia N., We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Selwyn is professional, very informative and more than happy to answer all our questions. He was punctual and very friendly. I would recommend him.

Celeste · 2 November 2024

Agent replied · 9 November 2024

We appreciate your positive review about your recent experience with us!

5/5

Google

Selwyn was unusually quick and efficient in his responses, although unfortunately the property I was enquiring about ended up not meeting my specifications he immediately provided helpful advice for my property search and was friendly and professional throughout.

Alex · 26 February 2024

Agent replied · 24 August 2024

Hi Alex Tandy! We're so happy we were able to help you out!

5/5

Google

Harrison is very patient and careful! Timely communication makes me have a good experience. I highly recommend Harrison. Step by step communication makes me trust Harrison and Leaders even more!

李金洋 · 25 July 2024

Agent replied · 24 August 2024

Hello 李金洋, we appreciate you taking the time to leave us this feedback.

5/5

Google

Selwyn has been great with us. He has listened to us, and made this process as easy as possible so far. We look forward to continuing to work with him.

Mark · 25 July 2024

Agent replied · 24 August 2024

Mark Houston, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!

5/5

Google

James and Selwyn were always on hand and ensured the flat was let promptly. Questions were answered straightaway. They delivered a very professional service and would recommend them. Thank you for your help too Mohammed. I appreciate it. Thank you Leaders Estate Agents.

Lola · 29 October 2023

Agent replied · 24 August 2024

Lola Kuponiyi, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!

5/5

Google

A big thank you to Aleyna. From the initial booking to the final viewing, she was incredibly helpful, professional, and responsive throughout the entire process. She answered all my questions promptly and ensured I had all the information I needed.

Mahan · 24 May 2025

5/5

Google

Selwyn was very personable and easy to work with. He provided all the information I needed quickly and cheerfully.

Jamie · 2 January 2025

Agent replied · 9 January 2025

Dear Jamie Stallard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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