Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI needed to rent an apartment urgently in London and having contacted a number of Managing Agents, Alex Mcfee of Knight Frank stood out in particular. His helpful attitude and knowledge of the local market has made it easy to procure a flat and all the administration was dealt with efficiently. I would have no hesitation in recommending Alex and Knight Frank who have made what could have been a stressful time a walk in the park. Great guy and company.
Suzanne · 21 June 2020
Agent replied · 20 June 2024
Thank you for your kind review
★★★★★ 5/5
GoogleThank you, Konrad; you have been very helpful throughout the whole process - always friendly and super efficient. I highly recommend his service to those looking for a first-rate agent to help finding a new home.
Olivia · 10 October 2024
Agent replied · 9 November 2024
Dear Olivia, thank you for the 5-star review! We’re here to serve you anytime. It’s great to know that you had a pleasant experience with us.
Kind Regards,
Konrad
★★★★★ 5/5
GoogleJason's support extended well beyond the rental agreement, as he diligently assisted me in resolving unexpected issues with the property after I moved in. His commitment to ensuring my comfort and satisfaction was exceptional. Thank you, Jason and Philip, for your unwavering dedication to ensuring I have a great experience in my new home.
Puvaneswary · 24 October 2023
Agent replied · 20 June 2024
Thank you so much for the kind words, Puvaneswary, it was our pleasure, and we are glad we could help!
Please let us know if we can ever help in the future.
Kind regards,
Jason & Philip
★★★★★ 5/5
GoogleI can confidently state, my experience with Knight Frank (especially Jason Ung and Himi Khan) has been fantastic thus far. They both have been incredibly transparent and professional. Would highly recommend for any real-estate related services.
Varun · 24 October 2023
★★★★★ 5/5
GoogleChris Nguyen was very courteous, proactive and thorough during the relatively short period of time in securing a tenant for my flat. His followup was timely and his attention to detail excellent.
Godfrey · 22 June 2019
Agent replied · 20 June 2024
‘Thank you very much for your kind review’
★★★★★ 5/5
GoogleMany thanks to Chris Nguyen for your support and your professional manner in finding us the flat.Your help in finalising the the deal was much appreciated. Regards Mike & Jackie Brady
Michael · 22 June 2019
Agent replied · 20 June 2024
Thank you very much for your review.
★★★★★ 5/5
GoogleChris did an awesome job of finding us tenants for a short term let which was our preference. great communicator, polite and professional. would defo recommend Chris and the KF team
Grant · 22 June 2019
Agent replied · 20 June 2024
Thank you very much for your review Grant.
★★★★★ 1/5
GoogleInitial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned.
Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle.
The amounts they charge are over priced, for instance key replacement for the window was charged at £75.
Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.
Syed · 22 June 2018
Agent replied · 20 June 2024
Dear Syed
Thank you for taking the time to share your recent experience with Knight Frank. We have read your review with interest and concern and are sorry to hear that you feel you have had an unsatisfactory experience.
We understand that your Property Manager has contacted you directly to respond to the issues you have raised.
★★★★★ 5/5
GoogleLola is great! Nice warm and helpful!
Mack · 21 June 2023
Agent replied · 20 June 2024
Thank you for your kind words Mack! It was a pleasure assisting you.
Lola
★★★★★ 5/5
GoogleJust recently moved back to using Knight Frank and can say what a positive experience!!!! Christopher Paxton is professional, knowledgeable and has an eye for detail ensuring that all bases are covered
Ymianger · 22 June 2017
Agent replied · 20 June 2024
Thank you very much for your kind comments.
★★★★★ 5/5
GoogleLola is very helpful and responsive
A · 21 June 2023
Agent replied · 20 June 2024
Thank you ever so much for your kind review. It was a pleasure assisting you. Lola
★★★★★ 5/5
GoogleWe had a great experience with Knight and Frank, we had recently moved to London, they helped us finding our first house. Thats a memory we will always have, irrespective even if we change our flat and move onto another. The property was well managed by our property manager (Chervon Pierre) Kudos to her. She promptly answered and resolved our requests. Thanks a lot for all the help and keep up the great service.
Ritesh · 21 June 2020
Agent replied · 20 June 2024
Thank you very much for your kind review.
★★★★★ 5/5
GoogleBest real estate in London. It’s the second time we rent with Knight Frank and Chris Nguyen has been really helpful and professional each time. Highly recommended.
Alex · 12 January 2020
Agent replied · 10 January 2025
Thank you so much for your kind review.
★★★★★ 5/5
GoogleGreat service, very professional, all questions answered quickly and the odd issue dealt with promptly. Lucy and Justin were fantastic throughout the whole process.Made moving so much easier than expected.
Shizentai · 22 June 2017
Agent replied · 20 June 2024
Thank you very much for your kind review
★★★★★ 5/5
GoogleVery swift transaction, Chris and his team answered my questions and put things in motion very quickly. All in all, very good experience, friendly and efficient staff.
J · 22 June 2019
Agent replied · 20 June 2024
‘Thank you for your kind review’
★★★★★ 5/5
GoogleBest real estate in London. It’s the second time we rent with Knight Frank and Chris Nguyen has been really helpful and professional each time. Highly recommended.
Alex · 22 June 2019
Agent replied · 20 June 2024
Thank you so much for your kind review.
★★★★★ 5/5
GoogleChris Paxton and his team at Knight Frank have provided an excellent service over the two years we have known them; and I would recommend them without hesitation.
Alan · 22 June 2018
Agent replied · 20 June 2024
Thank you very much for your kind comments Alan.
★★★★★ 5/5
GoogleI strongly recommend Kasia Zelazko who is very dilligent and takes care of all aspects. It was a pleasure to cooperate with her.
Jedrzej · 21 June 2020
Agent replied · 20 June 2024
Thank you for your kind review
★★★★★ 5/5
GoogleWe bought our property recently through Knight Frank and had a very smooth and hassle free experience. Our agent, Kiran Sandhu, was clear, thorough and quick to respond to queries. We found the whole process efficient and very straight forward. Communication was great, helpful when we needed but yet, we were given time to think things over without being pushed to make decisions. We would recommend Knight Frank's services to others.
Regine · 21 June 2020
Agent replied · 20 June 2024
Thank you for your review
★★★★★ 5/5
GoogleUsed Knight Frank to find a place in Limehouse. Provided an excellent service.Our agent Chris Nguyen was always available and helped the process run smoothly. Would recommend!
Oliver · 22 June 2018
Agent replied · 20 June 2024
Thank you very much for your kind review Oliver.
★★★★★ 5/5
GoogleExcellent experience working with Knight Frank as a tenant. Lola found me a property to budget & beyond my expectations within a few hours of stepping through their door for the first time. The team have been great in onboarding and supporting through paperwork and quick to respond. Highly recommend
Joe · 21 June 2023
Agent replied · 20 June 2024
Thanks for the review Joe. I hope you enjoy your new home! Lolo
★★★★★ 5/5
GoogleLola was lovely and as an agent they give great customer service
Kim · 21 June 2022
Agent replied · 20 June 2024
Thank you so much for your review! If there’s anything I can help with in the future, please do let me know.
★★★★★ 5/5
GoogleLola Veshta is very helpful throughout our property search. She’s proactive, friendly, and replies instantly! Would definitely reach out to her again if we need to find a property in the future.
Ruojia · 21 June 2023
★★★★★ 5/5
GoogleOver the last four years I have done business with Knight Frank in two different occasions. Although I have dealt with different teams in these two occasions, I found them to be very professional and helpful, whatever the circumstances may be. I will highly recommend Knight Frank to all and wish them the best in their journey.PositiveResponsiveness, Professionalism
Nukhet · 21 June 2022
Agent replied · 20 June 2024
Dear Professor Vardar,
Thank you for your kind words. It has been a pleasure assisting you with your recent move. Thank you.
Knight Frank Canary Wharf
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.