Trusted Agent profile Β· London

Knight Frank Lettings reviews in London

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,959 reviews across 2 platforms

1, Wapping High Street, London, E1W 1BH

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Knight Frank's office in London, at 1, is rated 4.8 out of 5 across 1,959 reviews on two platforms, including 189 Google reviews rated 4.7.

Google logo

4.7 / 5

189

Reviews on Google

This office

Trustpilot logo

1,770

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great service

Have liaised with them for nearly 3 years, great service all throughout - responsive, helpful and efficient agents. Can only recommend!

Lim Β· 12 April 2024

Agent replied Β· 11 June 2024

Lim,Thank you for your kind words. We are pleased to have such a loyal customer. Thank you. Knight Frank

5/5

Trustpilot

Excellent customer service…

Excellent customer service, best estate agents I’ve dealt with, they go above and beyond and think outside of the box to get sales over the line! I have nothing but praise for Mitch Glassey in Shropshire and it’s not often you say that about an estate agentπŸ˜‰.. but I doubt I’d have completed my sale without him!

Sam Β· 20 January 2024

5/5

Trustpilot

Brigette from Renewals is quick and to the point

Renewed our tenancy recently, it was done within 2 days, with no hassle. Very professional and to the point.

Ivan Β· 16 May 2024

Agent replied Β· 11 June 2024

Dear IvanIt was my pleasure helping you and I'm happy we secured your renewal swiftly.Thank you for your feedback and I look forward to working with you again!Kind regardsBrigette

5/5

Trustpilot

James helped us to find a proper…

James helped us to find a proper property in London; he is a great guy and gave us helpful advices.

Naema Β· 25 April 2024

Agent replied Β· 11 June 2024

Thank you for your kind review, Naema.It’s been a pleasure helping you with your search so far.Best wishes,James

5/5

Trustpilot

Happy tenants

As tenants, we had the most wonderful experience with a property managed by Knight Frank. We are grateful to Salome & the team for making it the best renting experience possible.

Cristina Β· 17 August 2023

Agent replied Β· 11 June 2024

Thank you for your wonderful review. It was my pleasure looking after your tenancy. Salome

5/5

Trustpilot

Quick response and

It’s a great experience with Malak on finding flat downtown, quick response and help you to find the ideal places.

Zehao Β· 26 July 2025

5/5

Trustpilot

Professional Service

Professional Service - For the past 4 years they have found good professional tenants and been really good to work with. Would recommend.

Nicola Β· 21 February 2024

Agent replied Β· 11 June 2024

Thank you Nicola for your kind review. Knight Frank

5/5

Trustpilot

Great service from Beth Tighe

I received a great customer service from Beth Tighe, great communication she is always looking at various and better property options, would highly recommend!

Zohra Β· 26 January 2024

Agent replied Β· 11 June 2024

Hi Zora, thank you for your review. It has been great working with you so for and I look forward to keep helping you find your perfect home. Best, Beth

5/5

Trustpilot

My Japanese relationship manager was…

My Japanese relationship manager was very supportive and kind when I faced some issues after I moved.

岩下倧輔 Β· 11 June 2024

Agent replied Β· 13 June 2024

Dear Mr Iwashita,Thank you very much for your kind review. We are always here to help if you need anything further.Kind regards,Japan Desk Team

5/5

Trustpilot

Dan from Renewals

Neat experience with Dan: kind, professional and highly efficient.

J.C Β· 22 October 2024

Agent replied Β· 26 October 2024

Thank you so much for taking the time to write a review, I hope the remainder of your tenancy is great! Dan

5/5

Trustpilot

great service and consultancy

We had great service and consultancy from Toby during our search for a property. He assisted with all matters related of the purchase and we felt really well looked after.

Nadia Β· 27 August 2023

Agent replied Β· 11 June 2024

Dear NadiaThank you for your kind words, it was great working with you both and hope you have all settled in well. Best wishesToby and the Knight Frank Winchester team

5/5

Trustpilot

kind and patient service

Thank you for the kind and patient service!

Alisa Β· 4 November 2024

Agent replied Β· 29 December 2024

Hi Alisa,Thank you so much for your kind words, it was a pleasure to help you. If I can be of any further assistance then please don’t hesitate to get in touch; it would be a delight to work alongside you again!Best,Lexi

4/5

Trustpilot

Emma from Knight Frank did a great job…

Emma from Knight Frank did a great job of managing our flat in Poplar and dealing with challenging tenant issues.

David Β· 10 April 2024

Agent replied Β· 11 June 2024

Thank you for review David, I appreciate that the most recent tenancy was not the most smooth sailing but I wish your every success with the apartment in the future! Best wishes, Emma.

5/5

Trustpilot

Would like to comment Vinnie from…

Would like to comment Vinnie from Renewals for his efficiency and diligence. Made my renewal experience a very pleasant one indeed.

Ace Β· 21 March 2024

Agent replied Β· 11 June 2024

Dear Ace,Thank you for the patience you showed through the process, it was much appreciated.Thanks again for choosing Knight Frank.Kind regards,Vinnie

5/5

Trustpilot

Efficient and speedy completion of the…

Efficient and speedy completion of the renewal process with timely updates.

Stelios Β· 13 September 2024

Agent replied Β· 26 October 2024

Hi Stelios,Thank you for the review.It was a pleasure to assist you in the renewal of the tenancy.Kind regards,Vinnie

5/5

Trustpilot

Had very nice experience with Vinnie…

Had very nice experience with Vinnie from Renewals. He's always been helpful, professional and responsive.

Mandy Β· 5 July 2024

Agent replied Β· 24 August 2024

Dear Mandy,It has been pleasure to assist you.All the best.Kind regards,Vinnie

5/5

Trustpilot

Five stars for Emma Soanes

Five stars for Emma Soanes! She was always prompt to respond and keen to help, not to mention capable.

John Β· 15 April 2024

Agent replied Β· 11 June 2024

Thank you for your review John, I am glad that you found my service to be up to standard. It has been a pleasure to manage your tenancy and I wish you all the best for the future. Best wishes, Emma

5/5

Trustpilot

Very nice person!

Very nice person, who was always available, quick to respond, understanding and polite!

Mark Β· 23 September 2025

5/5

Trustpilot

Excellent service by Vinnie from…

Excellent service by Vinnie from renewals on my tenancy.

Baur Β· 7 October 2024

Agent replied Β· 26 October 2024

Dear Baur,Thank you for the lovely review.It has been a pleasure to assist you.Kind regards,Vinnie

5/5

Trustpilot

Nice to have Ehteshaam Ahmed in the accounts team

Ehteshaam Ahmed in the accounts team is a polite and responsible person taking on the tasks in prompt manner. My pleasure to share my commendations to him here.

Customer Β· 25 September 2023

Agent replied Β· 11 June 2024

Thank you very much for your kind words and it was a pleasure assisting you.Kind regards,Ehteshaam

5/5

Trustpilot

James from lettings

James from lettings was excellent! Very communicative and easy to work with. Would work with him again.

Tomas Β· 20 May 2024

Agent replied Β· 11 June 2024

Thank you for the kind words, Tomas. It was a pleasure assisting you with your rental search. Wishing you the best. James

5/5

Trustpilot

Lucie had shown high level of…

Lucie had shown high level of professionalism in every single aspects. She really is a gem for KF and wishing her the best in her career.

Mrs Β· 7 November 2023

Agent replied Β· 11 June 2024

Thank you Jenny for your kind words. It was lovely working with you on your property and I hope to work with you again in future. Lucie

5/5

Trustpilot

Ya Wen Help

Ya Wen gave me a lot of help in the management of my two apartment rental. She helped me solve many questions. I would like to say thank you from the bottom of my heart

Yanying Β· 26 February 2023

Agent replied Β· 11 June 2024

Thank you for your kind review. It has been a pleasure working with you, and I wish you all the best. Ya

5/5

Trustpilot

Good support for my contract renew

Good support for my contract renewHelped me alot and patient of Vinnie from Renewals

雨摐 Β· 10 July 2024

Agent replied Β· 24 August 2024

Hi,Thank you for the kind words.It has been a pleasure to assist you.Kind regards,Vinnie

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