Trusted Agent profile · London
★★★★★
296 reviews across 1 platform
136 Baker Street, London, W1U 6UD
Kinleigh Folkard and Hayward Sales's office in London, at 136 Baker Street, is rated 4.8 out of 5 across 296 reviews on 1 platform, including 296 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleOliver has gone over and beyond helping me find a flat in Marylebone. I highly recommend KFH and the quality service they provide.
Thank you so much for your kind words, Jemima. We're happy to hear that Oliver went above and beyond to help you find a flat in Marylebone. Your recommendation means a lot to us and reflects our commitment to providing quality service with honesty and reliability.
5/5
GoogleAudrey was amazing! She was very professional and understanding, she guided me through the process and I'm extremely happy with everything. I would highly recommend Audrey & KFH Marylebone!
5/5
GoogleBozena and Justin were extremely helpful and very professional from the time We signed our agreement all the way until we completed the sale always keeping us updated and always reporting on the progress. Very smooth and trouble free process . Will definitely use KFH again in the future especially Justin and Bozena Thank you both
1/5
GoogleFails to follow even the most basic instruction/administration. Unethically collected money from a potential tenant prior to informing them of key factors in the tenancy, despite our repeated request across three weeks. In the end, we'd taken the property off the market for three weeks having accepted a tenant who didn't work out because KFH failed to disclose basic information to her at the start. This description is a bit over-simplification, but that's the cause and effect. -UPDATE: In response to KFH's response below: they DID NOT work hard to address my concerns. It's an insult to suggest that they did. This was not a singular oversight, but habitual choice by KFH to ignore what was inconvenient and a choice to risk a tenant being left out in the cold after promising her a flat because there was no financial motivation for this branch of KFH to be concerned with such things. Greedy, selfish, untrustworthy.
Hi Max, Thank you for sharing your experience with us. We are sorry to hear that you have been left feeling this way following your experience and understand that the branch worked hard to address your concerns. Unfortunately we have not been able to proceed and wish you well in the future. Kind Regards, KFH
5/5
GoogleAudrey and KFH have been wonderful and so efficient during this whole process. Audrey was so professional, helpful and available for all steps involved in the rental process!! Could not have asked for better help!
5/5
GoogleAlix at KFH has been very helpful. My partner and I were looking for a property to rent within a time limit and Alix was able to liaise with multiple landlords and find us a suitable flat efficiently and quicker than I thought possible. 10/10 would recommend
5/5
GoogleAlix is an amazing agent with super fast response times. She helped me and she is so sweet! Recommend everyone to chose her as she os extremely professional and cares about needs of her clients
5/5
GoogleWorked with Alix on a super smooth and quick rental process. She was very kind, helpful and took us through all the steps in a very efficient way. Super excited to be moving in soon.
5/5
GoogleService well above and beyond the call of duty! Hugely grateful to James, and, in particular, Fred who were truly terrific agents in the sale of our flat in Marylebone. Fred was a brilliant advocate for us in dealing with the buyers, and displayed tremendous patience with our slow solicitor. Very very impressive all round, and highly recommended.
5/5
GoogleAudrey was really helpful throughout my property search! She explained all the processes thoroughly and transparently to me, and was always friendly and made me feel at ease to discuss any concerns with her.
5/5
GoogleGreat experience with Audrey. Professional from start to finish. Always prompt and helpful. Secured the perfect flat in a difficult neighbourhood. I could not reccomend them more! Thank you Audrey and the KFH team.
5/5
GoogleValentina and her team have been excellent as always in finding us a suitable tenant within only a couple of days! Very professional, informed and proactive. Thank you again for all the help.
5/5
GoogleAudrey was exceptional and responsive in terms of queries and questions about the property. The agency itself is professional and made sure that we have everything we need.
5/5
GoogleAudrey has been excellent, top job! Highly recommended - very friendly and commercial!
5/5
GoogleWill is very helpful and friendly. He is easy to get in touch whenever there’s a problem with my flat. He always make sure he sorts thing out as soon as possible. He also does keep in touch to keep up to date with the condition of flat from time to time.
5/5
GoogleThank you to KFH and to Jack for helping myself and my partner find a place within our budget. Jack went above and beyond all other agents we had worked with previously and we can't express how grateful we are to him. Highly recommend KFH and encourage you to ask for Jack!
5/5
GoogleThanks to Alix who helped us find a great flat thanks to her precious advice. She was always available to help us and answer our questions. I would highly recommend her.
5/5
GoogleAlix was super helpful in helping me with my first london flat. She answered heaps of questions I had through the process and was always really friendly and happy to help
5/5
GoogleAlix was extremely helpful in the flat search process. she was able to suggest flats based on my preferences and quickly schedule visits. The confirmation process was very smooth and quick. She was available at any time for any inquiries.PositiveResponsiveness, Professionalism
5/5
GoogleBrad Peak was a fantastic and knowledgeable agent who helped me look through many rental flat options. Extremely professional, friendly, and willing to go out of his way to show me properties outside of business hours to accommodate my schedules. I would not hesitate to use his and KFH's wonderful service again in the future.
1/5
GoogleTerrible agency (especially the St John’s Wood branch). They were in charge of finding new tenants for my fantastic landlord, and all they did was to leave the flat open while I wasn’t there multiple times following visits, breaking windows …
5/5
GoogleWhat an amazing service. It’s so rare nowadays to receive genuine customer service. Ottilie provided just that. If you ever go in ask for her I promise you will not be disappointed. No task is too much and everything is done with a smile and honest warmth. Thank you ottilie! You were amazing!!
5/5
GoogleProfessional throughout, much better service than I have received from any other letting agents that I have used. Alix was prompt with her replies and made the process easy!
5/5
GoogleAlix was the most helpful and approachable agent I've come across in London. I've renewed for another year, but will definitely be contacting Alix again in 12 months time!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kinleigh Folkard and Hayward Sales's London office has 296 reviews across 1 platform: 296 on Google.
Kinleigh Folkard and Hayward Sales London is rated 4.8 out of 5 across all 296 reviews, and 4.8 out of 5 on Google from 296 reviews.
Kinleigh Folkard and Hayward Sales London, 136 Baker Street, London, W1U 6UD.
